Customer Service Professional Experience

STEPHEN A. WOJNO

Rochester Hills, Michigan 248-***-**** (H)/ 248-***-**** (C) ******@******.*** www.linkedin.com/in/stephenawojno

Chief Financial Officer

Advancing Operational Excellence Driving Innovative Solutions Achieving Growth through People and Processes

Entrepreneurial Leader with history of turning around companies with revenues up to $28 million in the professional services and manufacturing sectors.

Change Agent with ability to draw upon in-depth knowledge of business, operations and finance to translate vision into strategic focus that achieves company targets. Proven track record of consistently impacting operations, cash flow and client services through precise tactical execution.

Developed new weekly forecasting and efficiency reports that improved operational efficiency approximately 10% for premier software development and systems integration company.

Raised $1.5 million in private stock offering within six months for technology start-up.

Increased annual profitability $50,000 in one year for professional employer organization (PEO) business; increased sales per employee 10% by investing in and upgrading existing systems.

Acquired bankrupt Tier One automotive parts supplier and grew business from $7 million to $28 million in annual revenues with 330 employees and two manufacturing facilities.

Led company through devastating plant fire and re-stabilization; returned business to operational excellence and financial profitability in less than six months.

Strategic Planning Operational Management P&L Responsibility People Development Continuous Improvement Organizational Restructuring Change Management New Business Development Forecasting & Financial Modeling Process Improvement Program Management Human Resources Root Cause Analysis KPIs Negotiations ISO 9001 QS 9000 Lean Manufacturing Kaizen

PROFESSIONAL EXPERIENCE

PYRAMID SOLUTIONS, INCORPORATED, Bingham Farms, Michigan 2013 – Present Vice President Finance and Administration

Results:

Oversee and direct operations of Finance, HR and IT departments of company with $14 million in annual revenues.

Hired to provide strategic finance and administrative leadership as well as guidance to leadership team in the achievement of their goal to double revenues in five years.

Created innovative processes and systems to manage costs with limited investment funds available.

Introduced benchmarking and KPIs to improve forecasting company-wide.

Restructured Human Resources department and instituted affirmative action program.

(x)RM WORKLIFE SOLUTIONS, L.L.C.

(FORMERLY STRATEGIC RESOURCES GROUP, L.L.C.), Madison Heights, Michigan 2007 – 2013 Co-Founder and Executive Vice President Client Services Results:

Elected to join HRIS systems software company as co-founder; developed business by establishing operational structure and building internal systems to manage growth.

Spurred additional R&D investment in company and secured investors, raising remaining funds in under six months.

Expanded client base from10 to 50 in five years during economic downturn. STEPHEN A. WOJNO, PAGE TWO

248-***-**** (H)/ 248-***-**** (C) ******@******.*** www.linkedin.com/in/stephenawojno PROFESSIONAL EXPERIENCE (Continued)

(x) RM WorkLife Solutions, L.L.C. (Continued)

Consulted with clients on solutions customized to their business operations.

Negotiated sale of business and ensured all staff and clients were well placed. EMPLOYEES ONLY, Auburn Hills, Michigan 2005 - 2007 General Manager – Finance and Customer Service Teams Results:

Joined company to accelerate growth, improve operational efficiency and enhance customer service profitability.

Achieved corporate goals and profit targets within two years.

Guided team of six direct reports in Finance, HR, IT and Operations.

Identified core problems and systemized data to develop simplified process that included: quality checks, billing accuracy and a focus on courteous and efficient service delivery by all staff.

Developed, implemented and gained employee commitment to initiative to maximize effort in order to ensure consistent elevated production levels.

CHEMICOMAYS SYSTEMS, INCORPORATED, Pontiac, Michigan 2005 Chief Financial Officer

Results:

Referred to company by UHY Advisors; hired to resolve company’s cash flow problems.

Managed accounting department and all finance and banking relationships; established organizational benchmarking and oversaw year-end CPA audit.

Identified and resolved foundational issues hampering cash flow and persuaded potential business partner to pursue a joint merger that elevated company to next level.

GILREATH MANUFACTURING INCORPORATED, Howell, Michigan 1989 – 2004 Vice President Finance and Administration (1998 – 2004) Chief Financial Officer (1995 – 1998)

Results:

Acquired company after bankruptcy with two other partners in 1991; led total reinvestment in company’s plants and capital equipment, technology, systems and processes; led team of three direct reports in Operations, IT and HR.

Spearheaded modernization of company by discontinuing antiquated processes and systems and introducing automated inventory management system and computerized time and production reporting to aid in identification of efficiencies and inefficiencies in production process.

Built HR department from the ground up and standardized all processes; established profit-sharing and 401K plan; created and instituted solutions-oriented, continuous improvement and innovation focused culture company-wide.

Developed procedures and policies to address efficiency and quality issues; shared vision with and gained buy-in from plant teams to new initiatives.

Reduced turnover rates 5-10%; thwarted two unionization attempts through open-book management; and developed job shadow program that improved morale and led to operational improvements.

Negotiated sale of company; managed expectations of partners and buyers through ups and downs of sale.

Managed bank and insurance relationships through forbearance after “total loss” plant fire; secured $1 million more than original claim; implemented tactics to keep business on track during six month negotiation period. Controller/Assistant Controller (1989 – 1994)

EDUCATION & TRAINING

Bachelor of Science – Accounting, WALSH COLLEGE, Troy, Michigan Entrepreneurial Operating Systems (EOS Worldwide) Training Rockefeller Habits (Gazelle’s) Training

Contact this candidate