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Customer Service Representative

Location:
Calgary, AB, Canada
Posted:
November 06, 2017

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Resume:

Kennedy Vickerstaff

*** ** *** **

Calgary, AB, Canada, T3A 0X2

604-***-****

ac25zv@r.postjobfree.com

Availability: Immediately

Objective:

I am a new graduate from the University of Calgary with my BA in Communications. I am seeking a job that will allow me to utilize the skills that I’ve acquired through my education and work experience.

Work Experience

Moxie’s Bar and Grill is a casual dining restaurant that features good food and original drinks. They have become very popular in Western Canada and are continuing to grow their brand name.

2016 Server – Moxie’s Grill and Bar

Full Time Responsibilities: Greeting tables, taking orders, upselling menu items, using POS system

Training: Memorizing food and drink menu, quality service, handling large groups of people, customer service

Intact Financial Corporation is a Canadian insurance company; formerly the ING Group subsidiary ING Canada. It is Canada's leading provider of property and casualty insurance.

2015 Customer Service Representative – Intact Financial Corporation

Full Time Responsibilities: Opening claims, setting up repair appointments and rental vehicles, customer relations

Training: Opus program, Claim Center program, Halcion program, excel, soft skills

Yeti Yogurt and Coffee Shop is a self-serve yogurt shop in North Vancouver that focuses on customer service and quality of product. This is the second store in Vancouver of the Yeti Yogurt chain.

2014 Cashier and Sales Representative - Yeti Yogurt and Coffee Shop

Full Time Responsibilities: Making Yogurt, Customer experience, Cashier, Cleaning, Coffee

Training: Cash Trained, Coffee Shop Training, and Yogurt production Training

Cowboys Dancehall and Casino is a casino and dancehall that is a significant focal point of one of the largest rodeo events in the world - The Calgary Stampede. Cowboys plays a huge role in “Stampede Experience” and successfully delivers event entertainment by hosting concerts and other large events.

2014 Hostess - Cowboys Dancehall and Casino

Worked 13 of 14 event days, Responsibilities: Crowd control, selling fast pass tickets, scanning tickets, organizing lines for concerts, handling cash.

Training: Sales and merchandise cash registers, how to handle different types of crowds and people, Cowboys marketing strategies

American Eagle Outfitters Inc. is a leading global specialty retailer offering high-quality, on-trend clothing, accessories and personal care products at affordable prices under its American Eagle Outfitters® and Aerie® brands. The company operates more than 1,000 stores in North America.

2011 – 2012, Customer Service Representative – American Eagle Outfitters Inc.

Part Time Responsibilities: Customer Service, Sales Consultant, Personal Shopper.

Training: Cash training, Sales Training (in store, video and conference)

Network Bonding and Insurance Services Inc. Network provides a full range of insurance and bonding services for all types and sizes of commercial operations with particular emphasis on the construction industry.

2012 Customer Service Rep. - Network Bonding and Insurance Services Inc.

Part Time Responsibilities: Client communications, reception, filing, general administrative duties, data Processing.

Training: Administrative Training, phone system administrator, protocol communications.

Other Experience:

Making the foundation for a successful ad campaign for students against drunk driving

Creating a successful proposal for a salad bar in the student cafeteria at U of C

2012 - 2013 Founding Member of the Bahati Scholarship, A Scholarship that successfully sent two girls from Sub-Saharan Africa to University

Volunteer for BC Liberal leadership campaign on behalf of Kevin Falcon

Volunteer for a JDRF (Juvenile Diabetes Research Foundation) fund raising drives.

2012 – 2013, Grad Event Committee: organizing multiple events including fundraisers, Student bonding nights, and school seasonal functions on behalf of the Collingwood 2013 Grad Class

Created the website www.owcoachscott.com

Created the blog Addicted2Reality and have a stable online following

Achievements

2013 - Received an entrance scholarship from the University of Calgary in Communications.

2010; Service Award, Athletic Award, Effort roll, Explore Silver, Most valuable Player Award, Public Speaking - Bronze award, All Star Volleyball award. & recognition (district award).

2011; Service award, Athletic award, Effort roll, Honor roll, Best Manager Award for Program and fund raising, Wrestling ISA’s Championship.

2012- 2013: Collingwood “Citizen” Commendation, 2012 North Shore All Star Team 2nd line for Volleyball, Athletic Colours award from Collingwood School. Encounter Leader -

List as North Shore All-Star, Volleyball 2012. This is an award voted on by the coaches of all North Shore Teams including both Public and Private Schools. I was one of Only 47 Athletes recognized on the North Shore from all athletic disciplines.

2013 - Received early acceptance to University of Alberta, University of Calgary, Acadia University, University of Toronto, University of British Columbia Okanagan, University of Victoria, Western University, and Bishops University with my application for a Communications Major.

Education

Graduated from University of Calgary in the Department of Communications. Core focus - Communications, Political Science, Marketing.

Collingwood Preparatory School – West Vancouver, Canada

Class 5 drivers license

ProServe License #201*********

References – contact information provided upon request

Kevin Falcon - Vice President, Anthem Capital

Shafiq Jiwani – Owner, Yeti Yogurt

Yolande Krueger – Cowboys Casino and Dance Hall

Finley Grimes – Training team, Intact Financial Corporation.

Personal

I am a highly motivated and energetic person that thrives working in a fast paced atmosphere, I enjoy the pressure of having multiple priorities and love making a difference in people’s lives when given the opportunity.



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