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Customer Service Medical Assistant

Location:
Sacramento, CA
Posted:
November 06, 2017

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Resume:

Danielle Garner

**** *** **** ***, *** Grove, CA 95757 ~ Email: ac25zl@r.postjobfree.com ~ Tel: 916-***-**** To Whom It May Concern:

It is with great interest that I submit my resume for consideration for your currently open position. My experience and knowledge of medical terminology, administrative support and customer service, coupled with my previous healthcare positions, make me a uniquely qualified candidate for your opening. I’ve worked extremely close with very diverse groups including high-level executives, staff and patients. Throughout my career, I’ve established strong, trustworthy and genuine relationships with co-workers, staff, customers, and vendors. I am confident, if given the opportunity, that I would become a great asset to your company. In my current position at Quest Diagnostics, I utilize my accuracy skills in obtaining, routing, handling and processing specimens. I interact professionally and compassionately with patients and possess the ability to bring a sense of calm to the nervous patient. I work well with my coworkers and staff as well as monitoring my work so that I’m able to inform physicians of specimen results in a timely manner. In my most recent position with Universal Hospital Services, I served as the liaison between all staff and vendors; ensuring our organization had proper access to all inventorial needs. I also provided complete backup support to all management and staff within our company. It is my obligation to provide complete administrative support and customer service while maintaining and adhering to company guidelines and policies. In my previous position at Professional Pediatrics, I worked as a Medical Assistant providing backup support to all doctors and nurses. My responsibilities included but were not limited to patient vitals, blood pressure, lab samples and more. In this role, I was also responsible for providing complete customer service to all patients visiting our facility. I commit myself to excellence in every role that I have been in and contributed to the mission of my units through high-quality work and dynamic relationship-building. It is this level of commitment and excellence that would make me an invaluable member of your team. I believe that I have left a long-standing and positive impression with everyone I have worked with and will continue to do so if offered the position. I welcome an opportunity to meet with you to discuss my qualifications and candidacy in further detail. Please feel free to contact me via email or phone.

Thank you for your time and consideration.

Sincerely,

Danielle Garner

Danielle Garner

6928 Rio Tejo Way, Elk Grove, CA 95757 ~ 916-***-**** ~ ac25zl@r.postjobfree.com OBJECTIVE

Seeking a position that will enable me to use my extensive background in Health Care services along with the opportunity for professional and personal growth.

SUMMARY OF QUALIFICATIONS

• 7+ years of Administrative/Customer Service

• 7+ years of Medical Assistant experience

• Over 100+ successful blood draws

• Motivated self-starter with the ability to multi-task and prioritize items accordingly

• Highly organized and efficient in fast paced and demanding work environment

• Proficient in Microsoft Word, Excel, Google Chrome, Epic Systems, Amazing Charts

• Basic knowledge of equipment (fax machine, copy machine, and scanner)

• Ability to write simple correspondence using email EXPERIENCE

Quest Diagnostics, Carmichael, CA 08/2016-Present

Patient Service Representative I

• Obtain and verify the correct amount and type of specimen.

• Draw blood from patient's finger, heel, or vein, observing principles of asepsis to obtain blood samples.

• Complete appropriate routing, handling, and processing of various medical specimens.

• Data entry and processing specimens including: labeling, centrifuging, splitting, and freezing specimens as required by test order

• Inform physicians of released results.

• Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.

• Complete appropriate routing, handling, and processing of various medical specimens Universal Hospital Services, Fairfield, CA 05/2014-07/2015 Hospital Service Technician

• Rotate inventory of remote and primary facilities to ensure adequate supplies are available.

• Process/reconcile all office procurement needs for inventory.

• Order materials and supplies for the unit, collect equipment and medication from the dumb waiter system

• Communicate and coordinate with other units/departments

• Follow guidelines and procedures for proper sterilization of all medical equipment.

• Provide administrative support to department manager or staff. Professional Pediatrics, Roseville, CA 05/2013-08/2013 Medical Assistant

• Retrieve and record vital signs, as well as height and weight measurements.

• Perform vaccination injections.

• Collect lab samples and ensure they are processed within office timeline requirements.

• Identify and greet patient in waiting room, escort patient to exam room & prepares patient for exam

• Assist the clinician/provider in delivering quality care to individual patients.

• Track and update all patient records using Amazing Charts database. Danielle Garner

6928 Rio Tejo Way, Elk Grove, CA 95757 ~ Email: ac25zl@r.postjobfree.com ~ Tel: 916-***-**** EXTERNSHIP

BioData Laboratories- Rancho Cordova, CA 04/2016-05/2016 Phlebotomists

• Collected specimens, registered clients and ordered laboratory tests

• Maintained files of patient orders and other records

• Performed venipuncture and finger sticks

• Prepared specimens for distribution

• Stocked consumables and common supplies

EDUCATION/CERTIFICATES

National Career Education, Sacramento, CA- Phlebotomy/Lab Assistant 2016 Licensed Certified Phlebotomist (CPT 1)

Certified CPR/First Aid

Certified EKG Technician

Laguna Creek High School, Elk Grove, CA – High School Diploma completed 2006 Western Career College, Sacramento, CA – Medical Assistance Certification completed 2008 REFERENCES

Both, professional and personal references available upon request.



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