V.R GANGADHAR

No: **, Amalapury Colony,

K.K.Nagar, Trichy

I Tamilnadu India-620021 I

Mobile: 867-***-**** Email:ac25tn@r.postjobfree.com

Career Objective

“I am seeking an opportunity to merge my initiative, enthusiasm and learning to add value both to the organization and myself. I aim at expanding my horizons and developing new skills in the field Automobile Service Engineeringto work in a dynamic environment, which provides opportunities for my growth.”

Profile

A professional with 13+ years of rich and extensive experience in the field of Automobile Service Engineering.

Areas of Interest

Procurement

Warranty & Policy

Maintenance and Service

Cost Analysis

Technical Analysis

Customer Support

Designing and Drafting

Quality Control

Regulatory Compliance

Technical Skill

Operating System:

MS Word,MS Excel

Design Packages :

AUTO CAD

Work Experience

ARASU HYUNDAI,Trichy FEB 2016 to TILL DATE

Designation: BODYSHOP MANAGER

“Hyundai Motors is one of the raising customer satisfied brand in India with its delightful design and error free engineering”.

Roles and Responsibilities:-

Management

Advising customers on technical issues and vehicle repairs occurred due to accident

Strengthening the Body shop by providing expert technical explanations and conversing between customer and Insurance personnel.

Goal setting and objectives for the department, which includes an annual operating budget and a marketing plan to promote new and repeat business.

Scrutinising the reports of the insurance against the policies

Maintaining the claim documents and process of the work for the clear dimensional work

Followup of assessors for each stage of the work in the vehicles for the hassle free settlement of the claim

Team-Building

Organizing the technicians and advisors to carry out the accidental repair works with the prior approval of the insurance coy. personnel.

Development of rapid repair by evaluating the team members frequently with their abilities

Bonding the team members to carry out the error free and high quality work

Motivating of the department guys for the fatigueless work

Technical

Updating the advisors with the labour schedules and insurance norms to make a clear explanation to the customer for the work to carried out

Updating the team towards the product updating even in dimensions and quality of paint

Prepare the estimates including the services and repair costs and the cost of spare parts.

Maintain the standard of work, scrap management and customer satisfaction which is the way to increase the growth of business.

SMI Force, Trichy July 2012 to Feb 2016

Designation: Service Manager

“Force Motors is a fully, vertically integrated automobile company, with expertise in design, development and manufacture of the full spectrum of automotive components, aggregates and vehicles”.

Roles and Responsibilities:-

Management

Recognized by the principal dealer for raising profitability through cost controls on supplies, outside service companies and vendors.

Educating and problem-solving with customers on technical issues and vehicle operations.

Strengthened the dealership reputation by providing expert technical explanations and resolving product disputes between customer, dealer and manufacturers.

Creating goals and objectives for the department, which includes an annual operating budget and a marketing plan to promote new and repeat business.

Team-Building

Promoted an above-average level of expertise among technical staff.

Maintained a standard of up-to-date O.E.M. training for all technicians.

Identified and corrected deficiencies in procedures and products.

Created and directed an "in-house" training and review program to develop new skills and "fixes."

Fostered teamwork that motivated employees to achieve their highest potential.

Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers.

Technical

Encouraging technicians to keep their skills up-to-date through periodic technical training on new systems and components offered by the automotive manufacturers.

Keeping up-to-date on manufacturer warranty and policy procedures while serving as a liaison with the factory representatives.

Prepare the cost estimates including the services and repair costs and the cost of spare parts.

Maintain stock of repairing tools and spare parts. Place orders for replenished materials.

Spare Parts Management

Ensure the regular orders and funds from dealers for adequate parts availability at dealership level.

Maintain the adequate inventory level to manage the spare parts more effectively.

Ensure the sales of the genuine parts at MRP rates by the network partners.

Customer Complaint Redressal System

Ensure the adherence to the company standards of response time and lead time.

Analyse the customer complaints and ensure corrective and preventive measure taken for the quick redressal of the customer complaints.

Ensure the quality repair and the PDI (Pre - delivery inspection) at the channels.

Deva Force, Thanjavur Apr 2010 to Jun 2012

Designation: Service Manager

“Force Motors is a fully, vertically integrated automobile company, with expertise in design, development and manufacture of the full spectrum of automotive components, aggregates and vehicles”.

Roles and Responsibilities:-

Answer customer queries regarding repairs and warranty in clear and easily understood terms.

Establish liaison with credit accounts, insurance companies and customers so that necessary repairs can be authorized.

Maintain accurate costing procedures and Recruit qualified individuals.

Proactive in conducting necessary training to all employees.

Ensure that all clerical functions are carried out within company policy and or warranty procedures.

Direct employees in handling day to day problems and activities.

Effectively involved in the pre-delivery inspection of the new LCV’s.

Giving suggestions to the service advisors, floor supervisors and technicians.

S.G.J.Force,Trichy March 2007 to Mar 2010 Designation: Service Advisor

“SGJ Force-works is one of the best Used Car Dealers in Trichy with good customer service

Roles and Responsibilities:-

Advise customers about necessary service for routine.

Help identify a mechanical problem by questioning the customer or doing a visual inspection or road test.

Confer with customers about inspection results, recommend corrective procedures, and prepare work order for needed.

Prepare a repair order showing time, cost, and labour estimates for service.

Write a brief description of the problem on the repair order to help the mechanic locate the problem.

Explain the work performed and the charges to the, customer.

Handling customer complaints.

Usaa Electricals January 2003 to February 2007

Designation: Water Treatment and Effluent treatment plant

Roles and Responsibilities:-

Manage the overall operations of pumps by offering technical leadership.

Developed steel design proposals for clients and informed clients about all project specifications.

Performed regular inspections on pumps and recorded all observations.

Coordinated with other team members and ensured the promptness of the operators

Ensured that maintenance jobs were completed within budget.

Coordinate with Engineer to get approval of material/works and information given at appropriate time to ensure overall quality of the work by proper planning.

Controlling the plant maintainenance as per standards.

Core Competencies

Smart, Positive Attitude, Goal Oriented, Focused.

Willing to Learn – Professional.

Growth Oriented, Easy Adaptive.

Quick Learner - Talented, Independent.

Responsible, Hardworking and efficient in analytical complex solving issues.

An extrovert with very good blending capabilities.

An absolute team player with good communication skills.

Education

Degree

Institute

Year

Diploma(Mechanical Engineering)

RVS Polytechnic, Dindigul

2003

Class XII

V.R.M Higher Secondary School

2001

Personal Details

Name

V.R.Gangadhar

Languages

Tamil, English

Father’s Name

K.Rajkumar

Date of Birth

10.12.1984

Sex

Male

Marital Status

Married

Nationality

Indian

Age

30

Declaration

I hereby declare that the above information given by me is true to the best of my knowledge.

Place: Trichy Yours Sincerely,

Date: (V.R.Gangadhar)

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