Customer Service Insurance

Summary

I am a reliable, responsible, and trustworthy individual looking for a position as a Medical Billing Specialist with other skills in the medical office as well.

Work History

*-**-**** *o 11-2-2017 Receptionist Wellmed

*Assist patients with intake processes including copying required documents

*Collect co-payments, co-insurance and deductibles and issue receipts

*Manage cashier box and daily deposits according to company policies

*Answer phones and schedule appointments/confirm appointments

*Manage medical records maintain, file/scan, prepares for schedule

*Ensure all correspondence is scanned and/or filed in a timely manner

*Manage referrals/authorizations to other doctors office

10-29-2014 to 7-11-2017 Payment Posting Radiology & Imaging of South Texas

*Manual and electronic insurance payment posting

*Batch insurance and patient payments from lockbox

*Sort out correspondence and designate to A/R representatives

*Batch payments from facilities

*Work pending & posted electronic insurance payments from bank statement

*Generated and print out ERA files from Availity

*Handled cash and send out for deposit

*Enter cash, checks, credit cards, and electronic payments for the day into spreadsheet

2-3-2014 to 10-27-2014 Billing True Medical Imaging

*Work on rejections and appeals from insurance companies

*Utilize ICD-9 and CPT coding skills

*Answer patient calls on disputes regarding balance

*Work on patient account to send out to collections

*Speak to insurance customer service regarding rejections

8-31-2009 to 11/27/2013 Billing/Checkout Neurology, PA

*Posted office and hospital charges

*Worked on rejections and appeals from insurance companies

*Utilized ICD-9 and CPT coding skills

*Send out electronic and paper claims

*Closed the day/month, ran reports for the end of month

*Answered patient calls on disputes regarding balance

*Worked on patients accounts to send out collection letters

*Posted payments from insurance into system

*Made sure all money balanced from total collected in the office for deposit

*Managed hospital list for doctors to see patients in the hospital

*Spoke to insurance customer service regarding rejections

*Turned over patients to collections

*Also worked checkout and checked out all patients

*Insurance verification

*Called patients to remind them of their appointments

*Collected copays, deductibles, and coinsurance

*Referred patients to other doctor’s offices

*Scheduled appointments for 4 doctors

Education

2006 Career Centers of Texas Medical Office Specialist

Skills

ECW

ICD-9 and CPT coding

Medical Manager

Mysis

Lytec

Merge

Bilingual

Medical Terminology

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