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Customer Service Accounts Payable

Fresno, California, United States
November 06, 2017

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** ***** ** ************ ** advanced administrative and clerical experience

Graduated from Fresno City College with an Associate of Science degree in Business Technology – Office Professionalism emphasis

Certificate of Completion – Business Office Assistant

Certificate of Achievement – Clerical

Certificate of Achievement – MS Office

Proficient in MS Office and Adobe Acrobat. Fast typist, 10-key calculations by touch, reception/switchboard operation

Accounts Payable knowledge (invoices/statements/Data Entry/Check Printing/Report running)

Accounts Receivable knowledge

Some knowledge of Project Management

Areas of expertise - Microsoft Excel, spreadsheet creation and maintenance, skip tracing, business letter writing and form creation, telephone etiquette

Knowledge of construction of wireless technology, purchase orders, change orders and work authorizations Authorized to work in the US for any employer


Aerotek/Dragados/Flatiron, Joint Venture – Selma, CA – August 2016 to November 2017

Contract Employee - Accounts Payable/Office Manager

Managed construction office, performed Accounts Payable duties/Billing CHSRA, and processed subcontract invoices and payments, for PG&E Segment.

Accounts Payable for the entire joint venture. Processed invoices, ran reports, printed checks to be paid to all vendors and partners of Construction Package 2&3 of the High Speed Rail Project. Maintained copies of all checks and invoices for audit purposes as needed. Worked directly with vendors to open and set up accounts for construction and office needs.

Managed construction office for Construction Package 2&3 of the High Speed Rail Project.

Parsons/TRS Staffing – Fresno, CA – January 2016 to August 2016

Contract Employee - Submittal Coordinator

Building 30, 60 and 90 percent submittals as well as "Ready for Construction" submittals to be sent and reviewed by The California High Speed Rail Authority, City of Fresno, and other parties involved in the construction of the High Speed Rail Project in Central California.

Lewis C. Nelson & Sons, Inc. – Selma, CA – August 2015 to December 2015

Project Coordinator

Coordination between State of California Department of General Services and subcontractors to construct Phase 1 of Central California Coast Veteran's Cemetery in Seaside, California. This was my main project. Reviewed submittals and shop drawings per spec section requirements and forwarded to the appropriate parties for approval and/or resubmission. Closed-out Judy K. Souza Operations Facility Project in Santa Cruz, California and facilitated paperwork on CNG Fueling Facility in Marina, California. Processed change orders, back charges, requests for information from the project owner.

AeroTek/Kleinfelder – Fresno, CA – November 2014 to May 2015

Contract Employee - Office Assistant

Performed basic office duties - Filing, faxing, mailing, reception, answering phones, light housekeeping, and errand running. Reception. Coding invoices to for the Accounting department. Completing data entry for field technician's vehicle mileage and ground/water/concrete testing. Processing corporate credit card expenses, assisting admins with Excel spreadsheet formatting. Petty cash and check book balance and reconciliation. Fleet truck and safety inspections.

Black & Veatch/Overland Contracting - Fresno, CA – July 2012 to November 2014

Project Coordinator

Maintained and managed subcontractor relationships. Assured work is performed in accordance with project requirements. Provided subcontractors with information and support, as outlined within contract specifications; Reviewed, analyzed, and evaluated supplier and contractor activities, products, and reports for adherence to the B&V requirements. Monitored and tracked all open transactions. Maintained multiple projects and priorities at one time; Developed project deliverables from sketches, written and/or verbal instructions. Applied judgment and made decisions with respect to deliverables and input interpretation. Performed computations, such as development of detailed material quantities and estimates; Assisted in coordinating deliverables with other groups involved on the same project to minimize interference or errors; Prepared orders-of-magnitude and material orders to build or upgrade cell towers and the technology within; Followed up on purchase orders made to pay general contractors for services; Assisted construction managers in site-walks for truing-up sites once project was complete. Assisted site acquisition team in collecting the appropriate documents needed before a build-project began. Gathered documents from contractors supplied for close-out.

•Attended Foundations of PMBOK: Project Management Introduction course

Office Team/US Scrip – Fresno, CA – January 2012 to March 2012

Contract Employee – Customer Service

Receiving incoming customer service calls from pharmacies for prescription refill rejections, doctors requesting prior authorization forms and insurance members with inquiries regarding pharmacy benefits.

Valley Yellow Pages – Fresno, CA – November 2006 to December 2011

Administrative Assistant

Duties: basic clerical (faxing, mailing, filing, scanning, e-mailing), letter writing, form creation and spreadsheet maintenance. Keeping track of all payments that came in both on the phone and mailed in; assisting the AR team in becoming a 75% paperless department by training the representatives to use shared spreadsheets and e-mail to complete their procedures; creating reports comprised of all call counts and collection efforts, for use by management and the executive staff on a quarterly basis; managing a large queue monitored accounts; writing off small balances and settlements; updating address on all returned mail; skip-tracing; as needed, assisting with collection efforts, taking phone calls from customers and processing credit card payments; Also, as needed, assisting other departments with the file clerk and the receptionist positions when they were short- staffed.

*Exceptional Performance Award - 2008 and 2009; Quarterly Safety Award - 2009 and 2011;


**References available upon request

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