CAREER SUMMARY

Results-oriented with strong interpersonal and team-building skills. Proven ability to communicate effectively and demonstrate leadership skills. Dedicated professional with extensive experience in crisis management, customer service, conflict resolution, human relations training, and administrative skills. Knowledge of financial services and insurance products. Skilled in managing multiple projects in a fast-paced work environment, while delivering client satisfaction and quality service.

EDUCATION

Rutgers University – Expected 2019

Masters of Health Administration

Bloomfield College - 2003

Bachelor of Science in Psychology

Hoboken University Medical Center, Hoboken, NJ March 2012 – January 2017

Crisis Intervention Clinician

Performed psychosocial assessment including mental status exams utilizing recognized standard addiction tools with adults and children in psychiatric crisis.

Facilitated patient’s utilization of appropriate community services and rehabilitative program, liaising with service and program providers and consulting with Emergency Room physicians and nurses.

Provided counseling, support, education to families and other relevant caregivers to understand the nature, treatment, medications, and prognosis of condition.

East Orange General Hospital, East Orange, NJ September 2008 – April 2012

Certified Mental Health Screener

Conducted training sessions with law enforcement agencies in Essex County when

responding to individuals in psychiatric emergencies.

Performed psychosocial assessment including mental status exams in coordination with

ER physicians, nursing staff and first responders.

Consulted with individuals and their families regarding utilization of appropriate

community services and rehabilitative programs, liaising with service and program

providers.

St. Mary’s Hospital / St. Joseph’s Regional Medical Center, Paterson NJ July 2004 – January 2011

Certified Mental Health Screener

Performed psychosocial assessment including mental status exams and utilizing recognized standard addiction tools with adults and children in psychiatric mobile crisis in Passaic County.

Facilitated patient’s utilization of appropriate community services and rehabilitative program, liaising with service and program providers and consulting with Emergency Room physicians and nurses.

Provided counseling, support, education to families and other relevant caregivers to understand the nature, treatment, medications, and prognosis of condition.

State of Connecticut Department of Children & Family, Hartford, CT August 2006 – June 2007

Child Protective Services Social Worker

Investigated and assessed alleged child abuse/neglect complaints, often under time constraints and stressful conditions.

Visited clients in their residence to assess suitability of living conditions and capabilities of parents and/or caretakers; evaluated the presence and level of risk to the client; actively participated in the decision making process to remove client(s) from unsuitable living conditions according to legal guidelines and restrictions.

Prepared extensive court reports and associated legal documents; testified in court; assisted attorneys in the preparation of court actions; coordinated service of subpoenas; responded to inquiries regarding to court actions.

Barnert Hospital, Paterson, NJ December 2003 – March 2008

Psychiatric Emergency Services Clinician / PATH Case Manager

Performed psychosocial assessment including mental status exams and utilizing recognized standard addiction tools with adults and children in psychiatric crisis.

Facilitated patient’s utilization of appropriate community services and rehabilitative program, liaising with service and program providers and consulting with Emergency Room physicians and nurses.

Assessed the degree of service intervention based on needs of the clients thereby reducing risk of hospitalization, providing appropriate housing, linkage to formal mental health and substance abuse treatment systems to promote integration into the community.

Responded to referrals and coordinate with the courts, law enforcement agencies, DYFS, DMHS, SSA, and service providers for appropriate psychosocial community services.

PricewaterHouseCoopers / Mellon HR Solutions, Little Falls, NJ December 2001 – December 2003

Benefits Specialist

Managed 401k, pension, and health & welfare plans for employees of Fortune 100 companies.

Monitored and assisted in the resolution of sensitive client issues that required system research and escalated communication.

Participated in special projects that involved handling sensitive information and quick and efficient responses to ensure quality customer service.

Prudential Insurance, Newark, NJ December 1997 – June 2001

Senior Claims Representative / Customer Liaison Group

Reviewed claims alleging misrepresentations or fraudulent selling practices to thoroughly investigate violations of State laws regulating the sale of life insurance.

Settled worthy claims through alternate dispute resolution processes.

Conducted new employee training and refresher sessions for existing employees on regulatory procedures.

Earned Customer Service Award for providing outstanding service.

Ethicon, Johnson & Johnson, Somerville, NJ April 1995 - December 1997

Ethylene Oxide Sterilization Technician

Operated sealing and die cutting machinery-using specifications of General Manufacturing specifications, Federal Drug Administration regulations, and Occupational Safety and Health regulations to ensure quality control and sterilization of needles and sutures. Managed work to ensure time sensitive orders in addition to normal job responsibilities.

Performed physical variable and attribute testing of sutures, needles, and an assortment of other raw materials.

Recorded test results and generated reports via laboratory data management system. Conducted training for lower level technicians.

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