Marcia A. Spohn

**** **** ***

TEMPLE, PA *****

610-***-****

ac25cx@r.postjobfree.com

OBJECTIVE

To obtain a position that will utilize my skills, abilities and experience to contribute to the company's success.

EXPERIENCE

Reading Health Professional Network-Neurology 2015 to present

Fulltime office receptionist, registrar of patients, data entry of patients demographics in epic computer system. Faxing patient records to other offices, direct dealing with patients information, scheduling of future appointments and, copying and filing of records. Direct dealing with Healthport.

Direct contact with 13 plus providers in my office plus ancillary personal.

Aerotek 10/6/2014-2015

Temporary to hire. Direct telephone customer service with clients of Colorado Health Op.

Cardiology Associates of West Reading, West Reading, Pa. 03/2014-08/2014

Appointment Scheduler including telephone contact with patients, other physicians’ offices, hospitals

and laboratories. Working in a team environment to give the best customer service. Use of epic computer system, and medent. Monthly recall lists of patients appointments, rescheduling and cancelling of patient appointments.

Life Choice Hospice-Hamburg, Pa. 10/2012-01/2013

Administrative Assistant including telephone operator, ordering of all office equipment and supplies, also supplies needed by nursing and patient care employees needed for their patients. Maintaining positive work environment as needed. Training of new personnel, scheduling employee meetings. Keeping the office up and running in any way needed.

The Reading Hospital and Medical Center – West Reading, PA 11/2001-09/2012

Unit Clerk/Registrar-Emergency Room patient registration and healthcare insurance verification. Doctor, patient and personnel interaction and problem solving. Finalization of patient charts, entering patient orders from physicians and nursing staff and requesting medical records from outside facilities. Proficient knowledge of medical terminology. Train new personnel and cross trained in patient demographics in chaotic work environment. Maintains high standard of customer satisfaction at all times. Cross trained as emergency room telephone operator. Extensive knowledge of all office equipment. Working in a high pressure environment.

Van Lear Equipment, Reading, PA 08/1989 - 11/2000

Supervisor/Driver/School Bus Transportation School bus driver for 13 years, maintaining schedules and dealing with parents, children and school personnel. Promptness required as well as working in a hectic environment dealing with up to 72 children at a time with safety being a number one priority. Promoted to Schuylkill Valley School District supervisor. Supervised maintenance and over 45 drivers. Coordinated transportation and maintenance with district, state and school district parents. Performed school bus maintenance and driving as required. Awarded Pennsylvania School bus Drivers Safety award for 10 years of accident free service.

EDUCATION

Muhlenberg High School, Laureldale, Pa

Diploma 9/1971 - 06/1974

Reading Muhlenberg Vo-Tech, Reading, Pennsylvania

Data processing/ keypunch 09/1971 - 06/1974

REFERENCES: Available Upon Request