Manager, Project Management, SharePoint, Analyst, Process Consultant
Resume:
DAVID B. WILLIS
Manchester, CT 06040
Cell 860-***-****
ac255m@r.postjobfree.com
CAREER SUMMARY: As a recent part of company downsizing. I eagerly seek re-employment where I can utilize my prior experience, mainly, but not limited to the insurance and technology related fields. I have a strong background with reporting, systems, technology and project work. For the past 15 years I have been employed with United Healthcare in various capacities. Most recently (for the past 5 years) I have been titled Sr. Business Process Consultant which has been a technical role to some extent where I have been working in three main areas: 1. Microsoft SharePoint – Design, Maintenance and Security 2. Reporting – producing report-outs, charts, graphs and data analysis for executives – mainly through PPT, Excel, Six sigma Assistant, Minitab etc. 3. Working with both internal and external business partners such as E&Y to catalog and index all of the quality programs/audits our company performs and understanding and documenting where and how the audit is performed, how it will be done in the future, and what I can do to make it more efficient. I am a proficient leader in managing cross company team efforts through effective motivation and mentoring strategies. I possess multiple skills covering many fields including – Business Development, Re-work Reduction, Organization Management, Project Management, Reporting and Analytics as well as advanced PC and Internet skills – Microsoft Word, Excel, PowerPoint, SharePoint, Visio, Lotus and Outlook. I have been an Environmental Health and Safety Coordinator managing and implementing safety programs for over 1200 employees, a Business Manager in the insurance industry, and my most current role as a Senior Business Process Consultant.
EDUCATION: Keene State College, Keene, New Hampshire
- Bachelor of Science in Occupational Safety and Health/Safety Studies
- Associates of Science in Treatment and Prevention of Alcohol and Chemical Dependency
SUMMARY OF QUALIFICATIONS:
- Proficient oral and written communication skills
- Hard working; detail oriented
- Ability to handle multiple tasks and meet deadlines
- Goal oriented
- Project Management
- Reporting & Analytics
- Microsoft Sharepoint and Office Suite
- Self-starter
- Organized
- Skilled in a variety of computer applications and operating systems
- Successful independent and team player
WORK EXPERIENCE:
-United Health Group
Sr. Business Process Consultant
Business Process & Quality Management February 2012 – October 2017
- Project Management of re-work reduction in relation to claims payment and Healthcare projects
- Responsible for all aspects of quality assurance within the claims job family
- Provide feedback on claim issues to reduce errors and improve processes and performance.
- Provide claims support by reviewing, researching, investigating and reporting on the findings of defects
- Provide feedback to team members on audit results
- Analyze and identify trends - provide feedback and reporting to reduce errors and improve claims processes and performance
- Collect and analyze data - utilize results to provide recommendations to reduce errors and improve process performance
- Create, maintain and track reports in relation to performance
- Microsoft Sharepoint – design and maintenance
- Serve as subject matter resource to team members, supervisors and management staff
- Provide explanations and interpretations within area of expertise
Business Manager, FSA/HRA Operations May 2009 – November 2010
- Responsible for meeting all new business implementation goals and metrics
- Report daily to senior management to ensure numbers are met
- Act as a SME for all Consumer Driven Health products and providing guidance to the team
- Conduct weekly touch point meetings to ensure all implementation tasks are met
- Provide new hire training
- Work closely with other departments to ensure all tasks and deadlines are met, banking, underwriting, eligibility, systems
- Assign new business and balance load EE’s caseload
- Perform annual reviews and monthly one on ones with the team
DAVID B. WILLIS
32 Hillcrest Road
Manchester, CT 06040
Cell 860-***-****
ac255m@r.postjobfree.com
Consumer Products Implementation Manager January 2003 – May 2009
- Responsible for implementation and daily maintenance of Flexible Spending Accounts, and
Health Reimbursement Accounts.
- Provide support and assistance of new and existing business
- Perform a variety of work assignments with limited supervision
- Maintain and load contribution files for over 90 USS and Key Accounts on a daily basis
- Utilize PC and mainframe based systems and software, including MS Office, specifically data
manipulation in Excel and presentations in PowerPoint
- Conduct business process reviews and document findings in support of management
- Demonstrate knowledge of policies and procedures and recommend improvements
Business Analyst January 2002 – December 2002
- Implement new business and recommend changes to existing business
- Participate in meetings with the Account Management Team and external
customers to discuss and resolve all existing issues
- Assist in the assimilation of new team members
- Identify and participate in continuous quality improvement opportunities
-PC Connection, Inc. February 2001 - January 2002
Merrimack, New Hampshire
Corporate Account Manager
- Generate incremental sales and maintain and enhance
sales relationships with high volume corporate accounts
- Utilize selling skills including prospecting, investigating leads, and closing transactions
- Express a high degree of energy, personal drive, and a positive attitude
- Utilize resources to guide clients in obtaining the proper IT solutions at the point
of sale relating to hardware, software, licensing, leasing and service
-Polyclad Laminates July 1999 - February 2001
Franklin, New Hampshire
Environment, Health and Safety Coordinator
- Devise and implement detailed and complex safety programs
- Perform industrial hygiene monitoring
- Oversee health and safety of 1200 employees
- Perform job hazard analyses/job safety analyses
- Conduct training seminars
- Hazardous/Toxic Waste Management
- Monitor entire plant to ensure compliance with applicable laws and regulations
- Implement and run active safety committees
References: Debra Skitromo
Business Manager, UnitedHealth Care
ac255m@r.postjobfree.com
Joanne Pajak
Manager – Claims Quality M&R, UnitedHealth Care
ac255m@r.postjobfree.com
Rhonda Harman
Manager – Business Process & Quality Management, UnitedHealth Care
ac255m@r.postjobfree.com
Scott Fisher
Business Manager, UnitedHealth Care
ac255m@r.postjobfree.com
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