DIFFERENT PEOPLE,

DIFFERENT SITUATIONS,

DIFFERENT PLACES,

IRRITATED GUESTS,

DELAYED SERVICES,

MESSED UP VENUES,

MESSED UP MENUS,

DISAPPOINTED GUESTS,

LONG HOURS

AS PER MY PERSPECTIVE THESE ARE SOME OF BENEFITS OF THE HOSPITALITY INDUSTRY.

I HAVE BEEN THERE AND I AM STILL THERE.

I HAVE DONE ALL THAT AND I AM STILL DOING THAT AND EVEN MORE.

THESE ARE THE THINGS THAT GIVE ME THE PASSION TO GO THAT EXTRA MILE.

ALL TO BE APPRECIATED BY A SIMPLE JOB WELL DONE AND THAT SMILE ON THE FACE OF MY GUEST.

CURRICULUM VITAE

Amitav dash

Flat no 303, 2nd floor Mobile: +986*******, 898-***-****

Sri Lakshmi apt, dinakar Nagar. E-MAIL: ac2543@r.postjobfree.com

RK Puram, Neredmet, sec-bad-500056

ANDHRA PRADESH, INDIA

OBJECTIVE: -

Seeking a challenging position for a growing organization in which successful hospitality industry experience, professional, specialized training, and accomplishments will be of value at any organization where my skills and experience will used and the rigorous responsibilities that comes with the job will instigate me to perform better.

CAREER SUMMARY: -

19 years’ experience in hospitality industry in Training &Development &Food & Beverage (service) operations

In the implementation of training for processes, soft skills and communication, customer service skills and telephone etiquette

An exemplary communicator with proven skills in designing & conducting customized Hospitality training programs geared towards optimizing knowledge & operational efficiencies of client organizations.

Adept in coordinating with team members to understand their areas of improvement & provide customized feedback.

Strategic thinker & decision-maker; deft in continually monitoring ways for improvement of organizational & individual development.

Identifying the Training needs of the associates, in coordination with the concerned H.O.D's. Designing the Training Modules with the relevant content. Develop Annual Training Calendar. Take-up the training programs.

Collect feedback on training, analyze and review, to improvise further

Senior executive that knows how to manage a large team up to 150-200 members

Leading & developing people &Confident in problem solving & decision making

Professional and have a very positive impact on colleagues and clients

Excellent in developing teams and relationship building

Warm and friendly behavior which proves to be an asset in conducting such training sessions. Superior facilitation and instructor skills.

Competent in Training Management and Generic Human Resources Management.

Good understanding of overall hotel operations and relation of activities to the bottom-line. Developed and mentored a pool of Training resources in the organization.

Prepare and submit regular MIS to the concerned, with information on the activities done and plan.

PERSONAL SKILLS: -

Articulate Communicator with in-depth exposure in Public Speaking and motivating & counseling students.

Ability to get on with situations positively with patience.

Ability to deal with people diplomatically.

Hard working and industrious.

Trained all employees in various activities.

Determine all policies and procedures and training program.

Ability to design and comprehend instructions

Excellent communication, presentation and public speaking skills

Critical thinking and persuasive skills. Creative and good leadership skills

A proactive trainer with abilities in devising effective strategies for augmenting communication skills and Customer Service standards.

Experience of facilitating/coaching students by using interactive discussions and “hands-on” approaches to help students learn and apply concepts in subjects.

Adept in leading, managing and monitoring the development of a core curriculum area throughout the Institute in order to raise attainment and ensure that all pupils are encouraged to develop their full potential.

Gained significant exposure in providing an educational atmosphere where students have the opportunity to fulfill their potential for intellectual, emotional, physical, spiritual and psychological growth.

Specialties: I have attended the below mentioned Trainings:

‘Yes I Can’ Hotel Trainer Workshop at (Hotel THE SQUARE Butta Hospitality)

Blueprint for Success from (Qualified Learning System Co).

Workshop on ‘Time Management’ from (Hero Mind mine).

Sales Effectiveness Workshop from (Advanced Centre for Management Excellence).

CORE COMPETENCIES

Total Quality Management (TQM)

Project Management, Strategic Management

Teaching & training

Consulting

Change Management & Food &Beverage (service)

Professional strengths:

An out-of-the-box thinker with exceptional communication skills; strong analytic, problem solving & organizational abilities.

Possess excellent logical and critical thinking.

Ability to solve issues in a quick and efficient manner.

Have good leadership and management skills.

In-depth knowledge of tools and techniques for effective teaching and learning activities.

Expertise in using Microsoft Word, Excel, Access and PowerPoint.

Good motivator and ability to handle multiple tasks.

Determined and goal oriented.

Proficiency in planning / scheduling / conducting training programs on Communication.

ACADEMIC SYNOPSIS: -

10th from CBSE board during 1990 (60%)

10+2 (science) from CBSE board during 1992 (68%)

B.com from Calcutta University during 1992-1995 (58%)

3-YEAR Diploma in hotel management from IIAS, CALCUTTA during 1995 -98 (75%)

MBA(Finance) from Utkal university in the year 2002-2004 at Bhubaneswar, (Odisha)

INDUSTRY EXPERIENCE:-

Worked as a Sr. Captain for Hotel Golkonda (Hyderabad) 3 rd May 1998-30 th Nov 2000.

Job Responsibility:

Planning and forecasting profitability, personnel and training of operational staff.

Responsible for F&B operations of the restaurant and other ensuring the adherence to standard operating procedures.

Assuring high quality services to achieve customer satisfaction by extensive interaction with guest and quick resolution of problems.

Implementing systems and procedures that achieve higher cost efficiency and guest satisfaction.

Maintained neat and clean work area. Performed regular check on tables.

Provided briefing to oncoming shift.

Provided optimal level of customer experience.

Managed & Monitored performance with all team members.

Worked as a BANQUET MANAGER for Hotel Viceroy (Marriott), (Hyderabad) from 1st Dec 2000-10 th July 2003.

Job Responsibility:

Responsible for Party bookings & Events to be conducted in Hotel & Outdoor

Controlling food cost and assessing projected needs and orders of food & bar supplies.

Manages shifts, which include daily decision-making, staff support, guest interaction, scheduling, planning while upholding standards, product quality and cleanliness.

Manages staffing throughout shifts including making and implementing of duty rosters, ensuring that running and special duties are complete.

Provides employees with positive feedback and takes appropriate action.

Coordinate with the kitchen staff to ensure efficient food service.

Ensuring regular inventories of food and beverage are conducted as required and the relevant reports are prepared.

Maintaining high levels of cleanliness, organization, storage and sanitation of food products in line with company quality standards.

Monitored inventory for facility and placed purchase orders.

Worked as an F&B MANAGER for Celebrity resorts, Shamirpet, Hyderabad from 11 th July 2003-31 st Dec 2005.

Job Responsibility:

Focusing on maximum customer satisfaction by closely interacting with in-house and potential guests to understand their requirements and delivering high-value services to upscale clients.

Ensuring compliance with Standard Operating Procedures and brand standards in order to enhance guest satisfaction.

Conducting practical and theoretical training programs, to enhance skills and motivational level.

Aiding in formulation of budgets for sales, costs and profits for the store.

Preparing budgets and MIS reports.

Monitored all operations of venue and ensured efficiency.

Prepared all food and beverages menus as per policies and procedures.

Maintained neat and clean work area at all times. Administered everyday operations of staff.

Keeps the General Manager promptly and fully informed of all issues (i.e. problems, unusual matters of significance and positive events.) and takes prompt corrective action where necessary or suggests alternate courses of action

TEACHING EXPERIENCE:-

Worked as lecturer for Food and Beverage (Service) in NIRAJ College of hotel management, Hyderabad from Nov 2005 -30 July 2007.

Worked as Sr. lecturer for Food and Beverage (Service) in Shri Shakti College of hotel management, Hyderabad from 1st August 2007 – 22 nd June 2009.

Worked as Principal for Chef College of Hotel management, Hyderabad from 23 rd June 2009-20 th June 2012.

Students Programs

Facing Interviews & Group Discussions Team Work Motivational Skills

Memory Improvement Techniques Choosing right career

Student Counseling Public Speaking & Presentation

Time Management Project Management

JOB RESPONSIBILTY:

Handled the tasks of managing staff, students and all activities related to college.

Recruited suitable teacher for different subjects.

Responsible for maintaining proper decorum and principles on the college campus

Responsible for monitoring attendance of teachers and students and getting feedback from teachers, parents and students.

Launched advanced English spoken program &Computer Programs for all students which helped the students to be aware of latest technologies.

Administered in the operation of the college.

Updated the chairman about the working of teaching and non-teaching staff.

Handled problems between students and teachers.

Handling ODC and other banqueting function held in hotels and college.

Conducting classes for F&B (Service) theory and practical both.

Overall responsible for arranging Industrial training &job placements in various hotels and Multinational Companies.

Conducting Mock interviews and coordinating with hotels for campus interviews.

Handling events, administrative work and other activities in college.

ACHIEVEMENTS

-Achieved success in development of employees and enhancing their skills resulting into increase in productivity of the company.

-Helped in retention of blue collars as helped them in development of their skills.

-Invited various managers & dignitaries’ to give public seminar and training program me from different industries.

-Received several Appreciation Letters.

-Won Awards for Best Attendance &Performance.

-Actively volunteered in seminars and fests organized in college and came out with flying colors.

Worked as Corporate Training Manager in Hotel The Square, Amogh Group of Hotels (Butta Hospitality), Hyderabad from 22 nd June 2012-31 st August 2013.

Training Methodology

Most teach from books, I teach from experience.

I share real life case studies which are easier to understand.

Handouts with simple English, no high-end vocabulary used.

Continuous Post-Training support.

Most importantly, I make participants enjoy the seminar.

I understand the problems and provide appropriate learning.

TRAINING'S IMPARTED

Hospitality and Guest Skills

Dealing with Irate Guests

Communicating for Success

Interviewing Skills

Guest Satisfaction

Delivering Feedback

Train the Trainer

Effective Presentation Skills

Personality Development

Goal Setting

Grooming Standards

Responsibilities Handled:

Designing training courses and materials to meet the training needs of the company accordingly preparing training calendar on monthly and yearly.

To have knowledge of the relevant skill and qualification required by the staff for effective performance.

Managing and organizing training avenues, to achieve effective training and attendance.

Evaluating the various training programs in the company.

Managing and developing direct reporting staff.

All participants provided with a hand-out of the training material.

Evaluated the training requirements for each departments by consulting with department heads and managers

Estimated the possible cost of training and managed it in accordance with the budget, keeping in mind return on investments

Assisted human resources department in designing appraisal programs.

Researched on new and latest techniques that can be introduced in the already existing training process and to develop new ways too.

Designed training programs and professional development courses to facilitate meeting organizational goals and individual professional needs.

Determined potential of training program for future needs of organization.

Responsible for conducting & coordinating New Employee Induction & Orientation, training of all the staff on skills, knowledge and behavior,

Presently Working as Training Manager in COMPASS Group -HSBC site Hi-tech city, Hyderabad from 5th September 2013.

Training Programs/Topics

Organizational behavior Time Management

Creative Thinking MIS Management

Leadership Skills Project Management

Sales & Marketing Performance Management

Performance Enhancement Stress Management

Telephone Etiquettes Fun at work

Positive Thinking Appraisal Management

Brand Orientation Supervisory skill builders

Soft Skills Voice & Accent

Grooming Standards

Responsibilities handled

-Creating and Developing Modules, SOPs and streamlining modules and training materials

-Assessing Needs of training through basis job analysis, appraisal schemes and consulting with human resources departments.

--Taking weekly workshops on various concepts to make employees aware of new techniques in their respective fields.

-To prepare content of training with different department heads to cover all aspects needed during training.

-To Assess individual as well as and the overall training program me.

-Managing ongoing development process for the staff after their appraisal process.

-For developing an overall learning architecture in the organization, through coaching and mentoring, in-house delivery and / or external courses.

-Preparing reports of the program me and submitting to top management and making sure that the implementation of the concepts taught are made in the organization.

- Identifying, developing and defining training needs for various end users in order to achieve customer satisfaction and delight

- Ensuring that hygiene and grooming standards of the organization are met with by all employees of the organization across levels and functions.

-Conducting periodic appraisals to review the performance of direct junior colleagues and determine their developmental.

-Ensuring that all new employees are duly inducted into the organization through an effective Induction and Orientation program me

PERSONAL PROFILE

NAME : AMITAV DASH

FATHER’S NAME : BASUDEV DASH

DATE OF BIRTH : 04-12-1973

GENDER : MALE

NATIONALITY : INDIAN

LANGUAGES KNOWN : ENGLISH, HINDI, FRENCH, BENGALI, ORIYA

MARITAL STATUS : MARRIED

HOBBIES : READING BOOKS, WATCHING CRICKET

Place:-

Date: - AMITAV DASH

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