Software Information Technology
Resume:
Madison, AL *****
***********@*****.***
Summary of Qualifications
A results-driven IT professional experienced in providing customer-focused technical assistance and training and developing new and more efficient ways of doing business. Skilled in providing IT functions from purchasing to deployment to administration. Experienced as a liaison between vendors/support avenues and the end-user. Develops standards, adheres to best practices and researches emerging technologies to recommend hardware / software products that will improve effectiveness and efficiency. Key Skill Sets & Proficiencies Include:
Windows 10 & all previous platforms IT ticketing systems
Windows 2003, 2008 R2, 2012 Server
Windows 2008 R2 & 2012 Active Directory
VMware VSphere
MS Outlook/Exchange Server/ECP
MS Office 2003, 2007, 2010, 2013, 2016
RSA VPN
Kaspersky Enterprise Security AV
Use of imaging software
Various backup solutions
Terminate CAT STP/UTP cable
Project Management
Research/beta testing, software/hardware
NetWare/UPS & UPS systems
Wireless network/mobile device configuration
LAN/WAN configuration
Cisco switches
VLAN configuration
LAN printer configuration
Printer queue set-up
Network/telecom cabling
User account management
Polycom VTC System
ShoreTel & NEC systems
Vendor Relations
Professional Experience:
Toray CMA, System Administrator; November 2015 – Present Assist employees with problems/ questions relating to computer equipment, operating system software, application software, and hardware. Provide support for maintenance and change request of all "user facing" devices and systems. Install, configure, upgrade, maintain and support desktop systems. Troubleshoot technical issues and work with vendors to resolve when necessary. Provide training to new hires as needed. Plan and execute allotted work within deadlines and maintain records. Work after hours/on call issues. Develop preventive maintenance procedure to avoid system failures. Support remote workers/ branch offices. Maintain PBX phone system.
Adam Tarbox
HDT Global, IT Support Analyst II; November 2013 – November 2015 Supports and maintains systems at local facilities. Assists the IT Systems Administrator with recommendations related to purchasing and installing hardware, software, and telecommunications/technology equipment. Assists in monitoring of network/server performance. Helps in the deployment of appropriate security patches, hot fixes, and software updates. Participates in the development of policies, procedures, and resources that standardize the functioning of the network. Worked with vendor to survey, implant and train on video surveillance system. Help maintain and add/modify .vbs scripts.
McLane Company, IT Field Analyst; October 2011 – July 2013 Provided hardware, software, and network support and installations to the end user environment, including computers, laptops, servers, data network equipment, and printers. I supported three locations’ technical issues, while purchasing, inventorying, and documenting processes for future reference. I configured and deployed warehouse equipment such as Motorola VX6 & 5090 RF units, along with Motorola handhelds that tracked the inventory wirelessly. I coordinated projects such as configuring and installing new Cisco switches and Motorola wireless controllers. I managed the VLANs on the switches and the ports for the various types of connections at all three locations.
University of Georgia, Information Technology Professional; January 2007- May 2011 I managed 400+ PCs along with assisting faculty, staff, and students with IT needs. I ordered and imaged all PCs to a standard that I created to keep all technology as standardized as possible. I worked with the IT security team within the set topologies and streamlined the wired and wireless access of those resources.
Education & Certifications:
Athens Technical College, AS,Computer Networking Specialist - 2006
CompTia A+, Cisco ICND, Dell Certified, MCP
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