Malcom Chitsa

ac24zc@r.postjobfree.com 972-***-****

Technical Skills

- Linux/Windows OS Experience

- Android/iOS Experience

- Network Administration (VPN, DNS, TCP/IP)

- Web Design (Dreamweaver, WordPress, HTML, CSS)

- ATM Upgrades

- Active Directory

- Programming (C++, Java, SQL)

- A/V (Crestron, WebEx, Skype etc.)

- Microsoft Products (Lync, Excel, Outlook)

- Remote Support (Citrix, Bomgar, LogMeIn)

- Point-Of-Sale Systems

Chief Executive Officer

Chitsa IT LLC April 2017-Present

●Assist and troubleshoot with complex client problems associated with e-commerce, credit card terminals, mobile point-of-sale systems and restaurant/retail point-of-sale systems.

●Digital signage integration with content management solutions provided.

●Monitor and manage outbound customer requests and support issues.

●Respond to and resolve client issues in a professional timely manner.

●Diagnosing, repairing, rebuilding, and refurbishing PCs on a day-to-day basis.

●Operate beyond just being a ‘tech’, genuinely connect with clients and offer outstanding customer experience based on the client’s needs.

Client Technical Analyst II

Flextronics July 2016-April 2017

●Develop, evaluate and define procedures to have products being properly implemented to the Flextronics client infrastructure, according to all IT security baselines and policies in place.

●Implement and support client & desktop team (CDT) defined procedures, standards and technologies on global/regional/site level.

●Act as 3rd level escalation support contact for IT administrators and Global Helpdesk on CDT implementations he/she has been assigned to.

●Monitored and force defined client software standards.

●Work on troubleshooting to solve problems coming from client infrastructure where analysis of data requires evaluation on identifiable factors.

●Assured Change control on client infrastructure and topics related to CDT implementations and procedures.

●Propose and implement enhancements that will improve the usability, performance and reliability of the Flextronics client environment.

●Prepared Standard Operating procedures for the day-to-day maintenance of the Flextronics client infrastructure and implement adequate administrative tools and processes for these. Ensure monitoring and controls are in place to ensure stability of the systems.

Austin Industries, Dallas, TX

Jobsite Solutions November 2015-April 2016

●Managed all IT equipment – desktop computing, servers, printers, telephone instruments and equipment, video conferencing, switches, routers, and other general networking equipment.

●Day to day and long-term strategic management of software and technology-related hardware within the organization.

●Delivered IT equipment; configure network switches & routers at designated jobsites.

●Daily interactions with users who require immediate response and resolution.

●Delivered premium customer service to executives and C-level staff.

●Planning, monitoring, and recording software license and hardware assets to ensure compliance with vendor contracts.

●Administered technology expenditure across the organization.

●Developed and implemented procedures for tracking company assets to oversee quality control throughout their lifecycles.

Help Desk Support Technician June 2014-November 2015

●Oversaw the day-to-day operations of computer networks including hardware and software support, training, and special projects.

●Supported a single office of 300+ users including chief executives and VPs.

●Provided direct liaison with executive users to define and implement technical solutions for unique situations.

●Maintained daily performance of network servers and systems.

●Responded to queries either in person, email or over the phone.

●Interacted with internal clients at all levels to help resolve IT-related issues and provide answers in a timely manner.

●Reset user passwords/modified user groups using active directory

●Installed, modified, and repaired computer hardware/software.

●Established and maintain user accounts, profiles, file sharing, access privileges, and security.

●Worked with LAN, WAN and other network systems.

●Assisted with the management of the company’s telephone systems.

Support.com (SDC), Redwood City, CA

Remote Services Technician October 2013-June 2014

●Answered inbound calls and greet customers

●Effectively resolve customer issue in a timely manner

●Supported Windows 7/8 and documented support calls

●Determined scope of customer issue in an effective and professional manner

●Used Nexus to login to user’s PCs and do remote diagnosis

●Configured email in Outlook and Mac mail

●Diagnosed home network configurations

●Troubleshot viruses and malware

●Installed upgrades for company software

Editorial Projects in Education, Bethesda, MD

Web Technologies / IT Support Intern July 2011-August 2013

●Handled Tech Support issues

●PC Migration/Upgrades

●Upgraded and reimaged customer computers to MS Office and PowerPoint

●Created and maintained feeds, widgets, and social network apps

●Executed End User Script Testing

●Documented Data Collection Flows

●Refined tools used to organize technology development work

●Collected Web Analytic statistics

ODU Engineering & Computational Science

High Performance Computing November 2011-May 2013

●Installed & tested HPC software

●Performed GIS virtualization Tasks

●Programming: C/C++, TCSH scripting

●Helped HPC users learn about the use of HPC resources

●Documented the use of HPC resources

●Analyzed ODU research nodes

Education

Montgomery College (2012-Present) – Acquiring Bachelors in Information Technology

Old Dominion University, Norfolk, VA (2011-2015)

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