JOY RENEE BROWN

*** ** **** ******, *** ***

Dania Beach, FL, 33004

Phone: 404-***-****

Email: ac24za@r.postjobfree.com

Summary of Qualifications

•Innovative, hard-working, versatile, and detail oriented, with a reputation for reliability and thoroughness.

•Quick to acquire any new skill and information needed to successfully complete projects.

•Proven ability to interface with people from a range of professions and backgrounds.

•Self-motivated and team-oriented.

Computer Skills

Testing Software

-JIRA

-Team Foundation Server (TFS) Test Edition

-SoapUI

-IssueView Bug Tracking Software

-Rational TestManager

-Mercury Interactive Test Director

-Mercury Interactive WinRunner

-Work Management In-house Defect Tracking System

Configuration Management Software

-Rational ClearQuest

-Rational ClearCase

-Rational RequisitePro

Training and Certification Classes

-SofTest Certified Professional Software Tester

-SofTest Certified Professional Software Test Analyst

-ClearQuest Administration

-Introduction to WinRunner 7.0

-WinRunner 7.0 for the Web

-TrustedLink Enterprise Basic Concepts

-TrustedLink Enterprise Advanced Mapping

e-Learning Software

-ReviewLink

-Lectora Online

-Lectora Publisher

-Lectora Inspire

Operating Systems and Software

-NT Workstation 4.0

-Windows

-HP and AIX UNIX

-Exceed and Anzio-Lite Terminal Emulators

-Microsoft Office

-SQL Navigator

-SQL Server Management Studio

-Microsoft SharePoint

-Microsoft Visual SourceSafe

-Norton Ghost

-Attachmate myEXTRA! Enterprise 7.0 Mainframe System

-Harbinger EDI software

TrustedLink Windows Edition

Harbinger Express Pro Client and Web Client

TrustedLink Enterprise Operations Center and Workbench

Accounting Systems

-Hyperion Pillar Budgeting System

-Collier Jackson General Ledger System

-FAS2000 Fixed Asset System

Medical Software

-The Medical Manager Health System

-Intergy Physician Practice Management and Clinical System

-Perot Systems Healthcare Diamond Client/Server System

-PACS Medical Imaging Server and Client Systems

-RIS – Radiology Information System

Professional Experience

Great Healthworks – Fort Lauderdale, FL

Quality Improvement Analyst II 6/26/2017 - 9/20/2017

Worked as the project lead on various projects attending meetings and gathering requirements from the project managers.

Assisted in testing projects assigned to as a team member for other project leads.

Tested web based applications performing cross browser testing and mobile application testing.

Used the ZOHO project management tool to enter documentation, bugs, and status updates to track the progress of each project.

Worked together with other team members on SME teams to design methods for learning and improving on skill sets in various testing areas including manual, database, automation, and telephony.

Tested tickets entered into the Help Desk system by other departments for requested enhancements.

ePublishing - Remote

QA Analyst 10/2016 – 1/2017

Started implementing quality assurance as part of the development life cycle.

Created test cases for both the front end and back end systems used by clients to design their websites.

Worked with project managers and developers to review defects logged and make improvements in functionality being tested.

Used Podio to track projects.

Trivantis – Deerfield Beach, FL

QA Analyst 7/2015 – 9/2016

Lead QA tester for ReviewLink product.

Developed process for the testing and deployment for each release of ReviewLink.

Assisted in testing Lectora Online, Lectora Publisher, and Lectora Inspire e-learning products.

Aided in the testing of the Lectora Online Responsive Course Design implementation.

e-Builder – Plantation, FL

QA Analyst 3/2015 – 6/2015

Member of the Custom project team testing new features requested by a client to meet a desired need for the system specific for their business.

Work with offshore development team.

Work with the Business Analysts to understand the feature being developed and create documentation for the BA to use to set up the new feature in the Beta environment for UAT testing with the client.

Participate in the rotation of the QA team member responsible for weekly nightly releases that occur after normal work hours.

Coach, Inc. – Jacksonville, FL

QA Tester (Contract) 6/2014 – 8/2014

Member of the GDR project team implementing new Demandware platform for the main website.

Created test cases to cover all functionality for the Ecometry Commerce order processing system.

Created and participated in executing integration tests to verify orders were being successfully transferred from the website into the Ecometry system.

PaySpan – Jacksonville, FL

Senior Quality Assurance Analyst (Contract) 9/2013 to 12/2013

Part of the Client Delivery QA team assisting with testing changes to various benefit documentation forms requested by existing clients.

Validated processing 835 EDI files provided by various clients.

Coordinated the release of changes to the UA test environment with Client Delivery help desk team for testing validation by the clients.

Attended SCRUM meetings to receive updates from project managers for change requests.

Used JIRA to track progress of change requests.

Health Management Associates, Inc. – Naples, FL

Clinical Data Quality Analyst (Contract) 2/2013 to 6/2013

Part of team that is implementing Health Information Exchange (HIE) systems within various medical organizations.

Created and executed test cases to be used internally.

Created user acceptance test cases to be executed by the users at the medical facilities.

Logged defects discovered during testing in the JIRA project tracking tool.

Participated in alpha testing for 3rd party products that are being integrated as part of the HIE system.

DMEautomotive – Jacksonville, FL

Quality Assurance Analyst 1/2012 to 10/2012

Hired as initial QA tester to help implement quality assurance to current SDLC process.

Worked in an agile software development environment and participated in scrum meetings.

Wrote detailed test cases based on requirements provided by documentation and discussions with the SME or BA.

Performed testing on various projects based on release schedule and demand for quality on higher profile projects.

Logged defects discovered during testing in JIRA project tracking tool.

Football Fanatics – Jacksonville, FL

QA Analyst 4/2008 to 12/2011

Initially sole QA member in the IT department requiring participation in testing on multiple teams and being the gatekeeper for all code being pushed into the QA environment.

Participated in implementing the Agile software development methodology running two-week development sprint cycles.

Used Microsoft SharePoint for tracking releases and saving test cases and other documentation.

Used Microsoft Team Foundation Server (TFS) for tracking the life cycle of all work items from development through deployment into production, linking any defects found to the related work item.

Developed and executed detailed test cases for new features being implemented or fixes being made.

Regression test new releases in Production environment immediately after installation during low traffic hours in the early AM for changes affecting the website or in the evening hours when users are not using the systems for the back end internal tools to ensure the deployment was successful.

Liaison between Marketing, Network Operations, and the Development departments concerning new releases and bug fixes.

Front End:

Focused initially on testing the front end website and initiated a QA process for the front end development team, which contributed greatly to the increased code quality on the site.

Created a SharePoint page for all departments involved in creating and setting up new partner websites to access to allow immediate visibility to the status of the progress of the development of the site and provide them update capabilities to check off their specific tasks once completed.

Participated in the interviewing of additional QA candidates to expand the QA team to provide greater testing coverage across all development teams.

Coordinated testing efforts with our offshore test team SPAN and reviewed all issues they discovered.

Back End:

Moved to the back end development team to learn the back end systems and begin initiating a QA process for testing these applications for the first time.

Worked closely with the developers to design a test plan for new features.

Tested the internal warehouse application.

SME at testing the payment processing system.

Used SoapUI to test the API web services for the payment processing system and XML files for custom orders.

Used SQL queries for testing.

Used test harnesses created by the developers for testing.

Tested the implementation of PayPal API Web Services.

ERP:

Set up a QA process for the DAX ERP system development team to follow utilizing the system users (buyers, accountants) as the testers due to the low number of QA resources.

Moved to the ERP team to test the upgrade of the DAX system.

Worked with the consulting team brought in to implement the upgrade to the DAX ERP system.

Wrote and executed test cases to test the DAX system upgrade.

Aspyra/ StorComm – Jacksonville, FL

Quality Assurance Engineer 9/2006 to 2/2008

2/2005 to 2/2006

Created and ran test plans to verify new software enhancements and bug fixes were implemented properly for each component of the PACS system.

Sole tester to work with both RIS and PACS development teams to validate new integrated RIS/PACS AccessRAD product.

Aided Operations team with installations and testing of AccessRAD system at customer sites.

Demonstrated the Integrating the Healthcare Enterprise (IHE) concept of cross-enterprise sharing of documents and images at the 2007 RSNA trade show in Chicago.

Used IssueView Bug Tracking Software to enter new bugs and track the status of existing enhancements or bugs currently being worked.

Created set of critical path tests to cover all areas of the PACS system to be run prior to each release of the software and executed these tests.

Used Norton Ghost to install clean operating systems on machines to perform clean installs of the PACS system and to create platforms with prior versions of the system to use for diagnosing when certain bugs initiated.

Worked with team to set up and configure machines in SQA lab.

Blue Cross Blue Shield of FL – Jacksonville, FL

Testing Specialist (Contract) 2/2006 to 7/2006

Execute tests for the Corporate Netting Project to verify this new process successfully now offsets overpayments to providers against future payments for all claims except those meeting specific defined criteria completing Phase I and II of this project.

Use the Diamond Healthcare System to search for claim payment detail, view check detail and perform stop and void actions on existing checks in the system, and to run various accounts payable reports.

Perform various searches in SQL Navigator to verify the results displayed in the database match the data displayed in the Diamond System.

Write and update manual test scripts using Rational ManualTest.

Use Rational TestManager to create and execute test cases promoting the execution results to the test log.

Log any defects found during testing in Rational ClearQuest.

Use RequisitePro to reference project related definition documentation.

Medical Manager R & D/WebMD – Gainesville, FL

Quality Assurance Analyst II 9/2003 to 2/2005

Applied UNIX and vi skills to test the legacy Medical Manager system with a main focus on the Lab subsystem module.

Due to previous accounting background was able to easily take over testing the entire financial sections of the Intergy system.

Used the Work Management in-house defect tracking system to test and close assigned work orders in an order based on version priority level. Also entered any newly discovered issues found during verification testing into this system.

Created detailed step-by-step test cases to cover testing the entire financial section of the Intergy system to use for future regression testing.

Created requirements matrixes and test cases required to thoroughly test Designs for new functionality to verify they were implemented completely and correctly.

Inovis Inc. / Peregrine Systems Inc. / Harbinger Corporation – Atlanta, GA

Quality Assurance Engineer 10/2001 to 7/2003

Worked in a team setting performing initial and regression testing on company’s highest profile project meeting strict deadlines for each release.

Helped create and maintain automation testing scripts using WinRunner automation testing tool.

Execution and maintenance of test runs using Test Director system.

Reviewed and analyzed test results for accuracy, validity, clarity and needed improvements for the system under test.

Assisted in establishing structured test methodologies, processes, and procedures.

Junior Quality Assurance Engineer / Release Manager 9/2000 to 10/2001

Developed test plans and test cases to qualify system functionality.

Release Manager for all portal projects involving creating software builds using Rational ClearCase and maintained internal deployment web site for nine projects.

Administrator for Rational ClearQuest defect tracking system involving adding new users, conducting training classes on the system, and implementing new changes to existing schema using Designer Tool.

Discovered and documented defects in the Rational ClearQuest system.

Worked with development to identify cause of each defect.

Tracked each defect through a predefined life cycle.

Customization Development Analyst 5/99 to 9/2000

Lead Analyst on EDI certification projects. (Lucent, Luk, DOI, LL Bean)

Assisted customers during installation and testing process.

Maintained account progress report web pages.

Completed several outsourcing projects.

Converted old DOS based EDI Forms to Windows based format.

Developed GUI interface for new Windows based EDI Forms.

Primerica Financial Services – Atlanta, GA

Budget Analyst 10/98 to 3/99

Created monthly budget reports with Hyperion Pillar Budgeting System.

Conducted expense audits.

Trained cost center leaders on budgeting and expense analysis.

Acted as liaison to Accounting / Financial Reporting and Associate Services departments. Purchasing for cost center leaders.

Sensormatic Electronics Corporation – Boca Raton, FL

Fixed Asset Accountant 1/97 to 7/98

Tracked approval and spending of Capital Appropriation Requests.

Calculated depreciation and tracked fixed assets in the FAS2000 Fixed Asset System.

Used Access queries to create monthly journal entries.

Web Author Council member involving designing departmental web page on company

Intranet.

Trained new employee on corporate policies, daily activities, and monthly closing procedures for fixed assets.

Education

The Pennsylvania State University May 1996

Bachelors of Science in Accounting

Minor in Legal Environment of Business

Contact this candidate