ac24wp@r.postjobfree.com 650-***-****

SUMMARY OF QUALIFICATIONS

Extensive leadership experience in strategy, execution and training for on-plan delivery of complex Programs with management of multi-million dollar budgets. Consistently exceeds performance goals. Skilled at creating, publishing and integrating Program Management and Software Development Lifecycle (SDLC) methods and processes. Adept at developing cooperative relationships with clients, partners and service providers.

Experience spans multiple disciplines including Healthcare, Engineering, Aerospace, Finance, Insurance and Telecommunications:

Complex Program Management

Strategic Planning and Pipeline

Risk and Vendor Management

Customer Relationships

Requirements Analysis and Change Management

Business Processes and SDLC Methodologies

Purchasing and Cost Management

Global multi-cultural team leadership

QMS: ISO and FDA compliance

Executive Reporting Governance

Proposal and Contract Management

Staff development and retention

Technical Sales and Marketing

Effective coach, trainer and presenter

PROFESSIONAL EXPERIENCE

Kaiser Permanente IT – Identity Governance and Access Management (IGAM) 2015 – Present

Pleasanton, CA

Solution Consultant Specialist

Managed programs across KP regions focusing on customer relationships and partnering with various Identity and Access Management (IAM) organizations to automate and streamline region-specific processes for access to Medical Health systems leveraging Kaiser Permanente Identity Manager (KPIM)

Responsible for communications and presentation of executive level regional and sponsor status reviews for Business Operations portfolio initiatives.

Initiated actionable goals and criteria to drive negotiations for VDI (Virtual Desktop Infrastructure) working closely with Project Manager, legal, VDI vendor (VMware), KP compliance and engineering

Responsible for IT Governance process updates and future IAM process Governance reviews including DevOps initiative

Genentech, Inc Contracted in 2015

So. San Francisco, CA

Program Management Consultant

Managed Regulatory Projects through full SDLC

Effectively tracked budgets and financial forecasts

Planned, reported and chaired portfolio status with global stakeholder

Ensured adherence to process validation and compliance requirements

Kaiser Permanente IT 2013 – 2014

Pleasanton, CA

Program/ Project/ Product Management Consultant (PMO)

Defined a structure for new initiative in Technology Risk Organization enabling Reporting, Policy Management, Risk Intake, Risk Decisioning Process, Automated Vendor Risk Management and Risk Analytics

Managed and instilled Project Management practices and procedures into Governance Risk and Compliance (GRC) implementation of RSA’s Archer using KP TRO Framework

Defined, structured and chaired cross-functional Executive Governance Council Review Board

Introduced and managed an Agile/Scrum approach for implementation of GRC project portfolio

Microsoft Health Solutions Group 2010 – 2012

Redmond, WA

Director of Program Management Office (PMO)

Captured and effectively used organizational challenges to define operating model for the HSG PMO Center of (COE) specifically focused on processes and procedures compliant with FDA and ISO regulations for Microsoft’s newly acquired Software Medical Device (Amalga)

Designed and published compliant multi-level online training targeted to engineers, managers and executives

Developed processes, procedures and training for new iterative, agile methodology demonstrating, increased quality, repeatability, profitability and customer satisfaction across global multi-million-dollar portfolio

Defined charter and chaired Executive Leadership Governance Council

Performed statistical analysis to define sales strategy and metrics Product for cost model

Led services organization in Medical Device Regulatory Audits for compliance with FDA 21CFR and ISO 13485 regulations; received high recognition and Certification Award for project deployment methodology and execution

Coached global project teams in project management, development and services methodology reducing overall project cost by 29%

Providence Health and Services 2009 – 2010

Renton, WA

Senior Program Manager Consultant, PMO Physician Services

Designed test strategy for seamless re-architecture of Centricity Business Electronic Medical Record (EMR) platform used by over 100 Providence Clinics and physicians for front desk and back office Revenue Cost Management (RCM) process and workflows

Managed Revenue Cycle Management EMR projects and teams

Program Management Consulting and Coaching 2008 – 2009

Seattle, WA

Management Consultant and CTA Certified Leadership Coach

Obtained Leadership Coach Certification and established a consulting practice focused on improving organizational performance, analyzing business requirements and establishing clear business goals, cohesive cross-functional teams, and IT strategy aligned to business initiatives

GE Healthcare (GEHC) - Centricity IT Solutions (formally IDX) 2005 – 2008

Seattle, WA

Program Director, Operational Excellence

Defined quality standards of Electronic Medical Record software for England’s National Health System (NHS)

Established Governance to align the following processes with defined systems and culture enforcing accountability within and across Marketing, Engineering and Service Organizations for Centricity Enterprise EHR

oExecutive Mgmt Reviews

oDocument Control

oChange Management

oDesign Control

oRisk Management

oBasis of Estimates (BOE)

oEarned Value

oTool Selection

oRequirements Traceability

Led effort to lean GEHC’s Corporate Quality Management System (QMS) policy and procedures

GE Centricity EHR System compliant with ISO 9001, 13485 standards and FDA 21 CFR: 820 regulations

Led cross-functional leadership teams to revise best practices consistent with new QMS approved standards

Audited and recommended tool suite including PM tools (Primavera, MS Project Server, Crosspoint) and Development tools (DOORs, Rational Pro, ClearCase and ClearQuest)

Independent Consulting 2002 –2005

Johnson & Johnson Scios Biopharmaceuticals; Intermune Pharmaceuticals; Fireman’s Fund Insurance Corp

San Francisco Bay Area

Sr. Program Management Consultant

Scios: Partnered with Medical Director and Clinical Analysts to implement Corrective Action Plan (CAP) and associated training for Standard Operating Procedures (SOP) in response to J&J GCP Safety Audit. Created training material for all levels of organization

Intermune: Managed divestment activities and coordinated efforts of Clinical Operations, Regulatory Affairs, Manufacturing, Drug Safety, and Technical Operations honoring FDA guidelines and overcoming manufacturing challenges

Firemen’s Fund: Defined and structured Program Management Office (PMO) for insurance product and services using PMI and Rational Unified Process (RUP) methodologies while coordinating offshore and outsourcing commitments

Directed cost effective alternatives for eLearning and instructor-led training programs for executive review

Lockheed Martin – Integrated Business Solutions (IBS) Consulting Services 1999 – 2002

Santa Clara, CA

Senior Program Manager for Consulting Services

Successfully managed System Integration teams of employees, consultants, and vendors to execute major financial initiatives

Responsible for all aspects of consulting engagements with Visa International resulting in $13M and 14% yearly growth. Negotiated consulting contracts for 10 program managers and 45 software engineers executing and maintaining performance consistent with SEI CMM Level 4 and 5 Certification

Developed Professional Services Marketing Plan for the west coast division highlighting core competencies of Engineering and PMO, Use Case development and software methodologies resulting in 23% increased revenue

Created a Corrective Action Plan (CAP) for long term improvement of corporate executive program reviews

Expanded scope of contract including creation of executive satellite office with dedicated staff of 30 including Deputy PM, SW Engineering department, formal test facilities, training programs and sales representatives.

Managed performance, technical growth and career path for department of 100 system and software engineers for $60M complex scientific applications

Championed cutting edge methodologies for SW engineering of scientific applications in $300 million defense program enabling adherence to Military Standards and Regulations

DIVA Systems Corp 1998 – 1999

Menlo Park, CA

Director of Software Engineering and Technical Marketing

Transitioned start-up culture to production environment by implementing industry standards for reliable, repeatable processes. Hired, developed and trained cohesive team of five project managers and 50 software development and test engineers

Defined and managed $10M budget for engineering and development of video-on-demand software applications including firmware and User Interface (UI)

Incorporated an integrated toolset including Unified Modeling Language (UML), RUP, Requisite Pro, DOORS, Rational Rose, Clear Case, and MS Project.

Wrote full service proposals and marketing strategies, statistical analysis for technical offerings for video-on-demand product and services for cable companies throughout US and Canada

IBM Global Services 1993 – 1998

Mountain View, CA

Sr. Program Manager Consultant / Technical Program Director

Managed 140 SW engineers and managers through requirements, design, development, test and support for internet banking and online catalog services programs. Clients included: Bank of America, Eddie Bauer, GAP, IBM

Redefined and restructured multi-million-dollar internet banking program, reversing poor performance with timely delivery of high quality product; received commendations and performance awards for excellence.

Worked closely with world renowned methodologists Jim Rumbaugh, Grady Booch and Ivar Jacobson (the creators of UML and RUP) to create the standards for Rational Object Oriented training and consulting

Technical sales rep, trainer and coach for program management, software development, business process engineering and organization development for Fortune 500 companies including GE, Lockheed Martin, Sun, Boeing, Bank of America, Motorola, Northrop Grumman, Hughes, Pac Bell, Trader Joes, Federal Express and in international markets including Canada, Mexico, Singapore, Korea, Japan, Taiwan, Australia and New Zealand.

EDUCATION, TRAINING AND PROFESSIONAL AFFILIATIONS

BA, Magna Cum Laude; Math, Statistics, Computer Science City University of New York, NYC

Penn State University; PhD program in Mathematics and Statistics (Math instructor)

CTA Leadership Coach Certification

GE Crotonville Senior Management Training

Villanova Univ; graduate program in Applied Statistics

Project Management Institute (PMI)

UCLA, Santa Cruz: Drug Development Process

Menttium Executive Management Alumni

Multiple level security clearances held including SSBI/Special Programs

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