Customer Service Technician

Gillian Cottrell

Objective

Looking to continue my skills in health care in the areas of phlebotomy and laboratory services.

Qualifications

Phlebotomy Essentials Certification at Moraine Park Technical College

Phlebotomy Clinical at Aurora Clinic in Fond Du Lac, WI

Experience of nine months employment as Phlebotomist in Laboratory Services at Affinity Clinic

Month and a half training in Pediatric Phlebotomy at Children's Health Center Affinity Pediatrics under Anne Kimball

Holds a Certification by the ASCP BOC as a Certified Phlebotomy Technician

Work History

August 2015 to Present, Laboratory Support Service Technician, St. Elizabeth’s Hospital, Appleton, WI

Responsibilities: Preforms Venipuncture, and Arterial Blood Gases on inpatients, outpatients, and emergency room patients. Draws preformed on patients of all age groups. In a fast pace hospital, and laboratory environment. While working calmly in challenging situations and emergency situations as they arise. Demonstrating care and concern for patients. Observing all safety and protocol. Processing and pouring off specimens to be sent out for testing. Adding on test from other facilities. Answering calls from other departments and outside facilities while demonstrating quality customer service. And various laboratory processes as they arise throughout the work shift.

November 2014 to August 2015, Phlebotomist, Affinity Medical Group, Neenah, WI

Responsibilities: Preform Venipuncture on adults and children. Demonstrate care and concern for patients at all times. Observe all safety and protocol. Processing and pouring off specimens. Preparing specimens for transports to other facilities. Answer calls from other facilities, staff, and patients while demonstrating quality customer service. Use of computer skills to order and enter patients test.

November 2001 to September 2014, Office Assistant, Pennic Consultin, Juneau, WI

Responsibilities: Answer all incoming calls. Provide excellent customer service. Act as a liaison between customers and management.

April 1999 to November 2001, General Factory Assembly, Tab Product, Mayville, WI

Responsibilities: Knowing how to operate and set up each machine. Trouble shoots operational procedures to meet customers demands. Trains additional staff on machinery operations.

November 1995 to April 2001, General Factory Assembly, Pivot Point, Hustisford, WI

Responsibilities: Knowing how to operate and set up each machine. Trouble shoots operational procedures to meet customers demands. Trains additional staff on machinery operations.

Education

September 2008,

Phlebotomy Clinical,

Aurora Health Clinic, Fond Du Lac, WI

May 2008,

Phlebotomy Essentials Certification Course,

Moraine Technical College, Fond Du Lac, WI

October 1998,

HSED Diploma #168103

Moraine Park Technical College, Beaver Dam, WI

Certifications

Certified PBT by ASCP BOC

valid November 1st, 2016 to November 30, 2019

Certification #57806

References

Phone: 920-***-****

E-Mail: **********@*****.***

References: References are available on request

Address: 415 E. Harrison Street

Appleton, WI 54915

Gillian Cottrell

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