Sandra Novelly

*** *** **

Wilmington, OH *****

ac24tg@r.postjobfree.com

702-***-****

A dependable hard worker with excellent skills who seeks a part-time position, I have experience in the medical, retail, telecommunications and self-storage fields in various clerical and secretarial positions. I would ideally prefer to work two- three days per week.

Work Experience:

Part-time Associate

Burlington, Inc.

Mason, OH

Late June, 2017 to late September, 2017

Responsibilities:

Fitting Room, Men’s Department, and aiding in recovery of items placed in improper departments and return of such items to appropriate department by size and/or placement. Hanging up clothing placed over racks or lying on floors and/or replacing shoes, accessories, cosmetics, household items, etc. in the correct place and department.

Accomplishments:

•Practiced excellent customer service and worked in an efficient manner.

Part-time Associate

Ross Stores, Inc.

Bullhead City, AZ

Responsibilities:

Followed fitting room procedures by counting customer items taken in and out of fitting room with appropriate number tags, checked fitting room for forgotten customer personal items, hangers and any defeated hard tags, stocked baby area and some girls and boy items, restocked unwanted stock returned by customers from fitting.

Accomplishments:

•Was not at position very long but I practiced excellent customer service when on duty and did my utmost to stock in a timely and efficient manner.

Resident Manager

Plaza Vegas Mini-Storage, a division of Ribeiro Company

May, 2007 to June, 2010 and May, 2012 to August, 2013

Responsibilities:

Resident Manager of 673 space mini-storage facility, as well as, 27 small office/storage units. Responsibilities included collection of rents, late fees, and auction fees; maintenance of gate codes; rental of office/storage and storage units; daily receipts; answered telephone; tenant correspondence; other duties as required.

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Accomplishments:

My tenants respected me because I was firm but fair, and the site had a high retention rate and new rental rate.

When I began employment with Plaza Vegas, the system used to track tenant information and payment of rents, as well as, amounts past due was a complicated Excel spreadsheet. A laborious end of month corroboration process between the information contained in the spreadsheet and that input at the corporate office into their database had to be performed every month. SiteLink software was purchased and installed shortly before I left the first time. Not only did I input all the Plaza Vegas information into that new software, I input and personalized all the documentation needed for leases and correspondence for both Plaza Vegas and our sister site, Park 2000.

Traveled in an RV and worked in campgrounds

April, 2004 until May, 2007 and late August, 2013 until March, 2014:

Sales Secretary, Clerk, Customer Service

Various campgrounds including Thousand Trails (private membership campgrounds) in the Midwest, South and Southwest

Responsibilities:

Answered phone; handled reservations using Campground Manager and PARCS, checked in incoming guests with appropriate paperwork, sold and stocked merchandise in store, answered phone, made or changed reservations for incoming sales prospects using ROS2000, processed paperwork for accuracy, confirmation calls weekly to incoming guests. As Business Administrator at Thousand Trails, Las Vegas, HR and Payroll duties, input daily revenue and banked monies, secretarial duties as required. As Sales Office Manager at Thousand Trails, Peace River, handled HR, payroll, contract paperwork, ordered supplies, customer service. At Thousand Trails, Orlando, checked in guests, handled reservations, customer service, telephone, cash handling

Accomplishments:

I wrote an Administrative Assistant manual while at Thousand Trails during my first position in April, 2004.

Transcriptionist, Receptionist, Lasik Consultant

Western Mountain Medical Center, Weinstock Laser Eye, Greenville Hospital Medical Center, and as a receptionist at a veterinarian office. This totals around five to six years of experience.

Responsibilities:

Greenville Hospital Medical Center, Andover, OH: Front desk check in/checkout for both walk-in clinic and patients with appointments, insurance, made appointments for specialty physicians, delivered paperwork and specimens to Greenville Hospital in Greenville, PA.

Western Mountain Medical: Front desk check in/checkout, transcriptionist for two physicians and a PA, some insurance work, telephone

Weinstock Laser Eye: Answered questions about Lasik and/or LTK procedures, as well as routine follow-up questions. Set appointments for consultations and pre-op/post-op visits. Printed schedules, and encounter forms for appointments. Created charts for new patients, and pulled charts for return patients. Placed appointment reminder calls. Tracked numbers, types of appointments and sources of referrals. Created and printed monthly

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and other reports as needed.

Veterinarian: Made appointments, cashiered, showed clients into rooms, answered telephone, took animals back for boarding, completed paperwork by hand and online

Accomplishments:

A team player at each of these positions, I was happy to assist with any duty assigned. Performed accurate transcription for two doctors and a PA with foreign accents.

Clerical positions including Directory Assistance Operator, Business Office Message Center, Customer Service Rep, AT&T Fraud Coordinator, Dial-Around Specialist

Cincinnati Bell Telephone, Davel Communications and KMC Telephone-Over nineteen years experience in telecommunications.

Responsibilities:

Cincinnati Bell Telephone: 17 year career included various clerical and secretarial positions including Directory Assistance Operator and Business Office Message Center; both latter positions required answering numerous phone calls. My last position with Cincinnati Bell was one which required almost daily data entry.

Davel Communications:

AT&T Fraud Coordinator – Research – Telco Department

Broke down and researched all charges directly billed by AT&T each month to Telaleasing Enterprises, Inc. payphones to ascertain if each charge was valid or fraudulent, interfaced with other departments, Division(s), and Local Exchange Carriers as necessary to collect phone number information and to ascertain if equipment was working properly and had appropriate rate files, blocks and screens assigned, entered all disputed charges on a spreadsheet to send to AT&T monthly. Reduced fraudulent billing by over $200,000.

Dial Around Specialist – Revenue Assurance – Accounting

Maintenance of routing database for over 85,000 pay telephones, within the account information modules of the master account database, assessed and reviewed data for integrity and completeness, submitted new accounts to various Operator Service Provider revenue plans and audited these plans.

KMC Telecom: Customer Service Representative

Provided end-to-end customer service and problem solving which involved interfacing with other departments and/or Local Exchange Carriers. Entered orders into OSS systems using Remedy, interfacing with others as needed to ensure order accuracy; coordinated payphone project with Verizon personnel to ascertain that orders were completed accurately and that the phones were cut over to KMC on a timely basis; handled trouble tickets if problems arose and provided backup for Administrative Assistant.

Accomplishments:

Received several commendations for outstanding customer service, for a suggested method of handling returned customer checks which was put into practice, and for assistance in departments other than my own during times of peak volume. I reduced fraudulent billing by $200,000 while at Davel Communications.

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In addition to the above experience I have worked at KST Coatings, a Division of Sherwin Williams in Largo, FL; Parker-Hannifin in Andover, OH and on assembly lines at Formulated Solutions in Largo, FL, as well as, worked at and managed a gift shop/deli.

Education:

Campbell County High School Graduate with some college courses at Northern Kentucky University, Highland Heights, KY and College of Mt. St. Joseph, Cincinnati, OH.

Publications and Interests:

Author of two published novels (and one in the works), one novelette and two volumes of short stories. Also have short stories included in two published anthologies to benefit animal shelters and am included in another soon-to-be published anthology of short fiction stories. http://amazon.com/author/sandranovelly In addition, I make and sell handmade jewelry and gift items.

References:

Gerry Ormerod Clark Goebel Lynn Daniel

2670 Knollwood 7100 Ulmerton Rd, #54 9288 SE 126th St

Florissant, MO 63031 Largo, FL 33771 Summerfield, FL 33491

314-***-**** 727-***-**** 352-***-****

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