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Customer Service Engineer

Location:
Pune, MH, India
Posted:
November 04, 2017

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Resume:

RESUME

Meghana M. Kadam

I/***, Landbreez complex

Badalapur (west),

Thane 421503

ph - © 932******* / 928-***-****

email ac24sd@r.postjobfree.com

Objective :

To capture an opportunity to work in an exciting and challenging environment.

To contribute to the development of Communications under Professional Guidance and Support by continuous Learning, Experience and Research.

Working in a team oriented environment while at the same time enhancing individual

Qualities & talent.

Work Experience

Currently working in Ericsson India Limited from 1st May 2013 to till date.

Ericcson is a world leader in the rapidly-changing environment of communications technology providing equipment,

software and services to mobile and fixed network operators all over the globe.

Handling Reliance Communication account on Manage Service project. Profile same as mentioned below in Reliance

Communication.

Reliance Communications from 4th Dec 2008 to 30th April 2013

Reliance Communication Ltd. is a premier telecom company in India with License to provide Basic telecommunication Reliance Communication Ltd network is a pan India, high capacity, integrated (wireless and wire line) and convergent (voice, data and video) digital network, designed to offer services that span the entire Reliance Communication value chain - infrastructure, services for enterprises and individuals, applications and consulting, built a break-neck speeds from 1999 to 2002 with the backbone fiber network spanning 60, 000 Km of fiber laid across the country.

Reliance Communication is working on a project called Metro Ethernet Network. In various

Metro s reliance has it own fiber network through which it provide Direct Internet Access (DIA),

Broadband Internet Access (BIA) and many services to the customer. Through this project we

provide various services such as Internet (Data), Video conference, VOIP, Video on demand (VOD),

IPTV, L3VPN, Leased Line, Games.

Job Profile: Working with Fixed Access Planning team

Responsibility Handled:

To check the MEN/UBR based connectivity for customer requirement and provide the proper solution after discussion with SME

To process Scope Change Request for Enterprise customers at P30 level in SAP

To co-ordinate with various department for getting the field input to prepare the quality SCR for better customer delivery.

To Check Material Optimization for reducing the capex such that case become favourable for business purpose

To Create Customer macd aginst fault as per business requirement for rehoming/Fault cases

To Maintain MEN & BTS Database for proper planning of customers and updating the same regularly

To resolve all the queries related with UBR/MEN SCR under the guidance of Planning Lead.

Job Profile: Working with Fixed Access Deployment team

Responsibility Handled:

Deployment of MEN Access Network to address (Voice /Data) Customer Connectivity.

Project Roll-out, which includes MEN Cisco 3400 Switch & Huawei Cx200 Switch Cluster

Planning, Installation Deployment & getting equipments ready for service for data/voice connectivity.

To prepare and plan NDD(Nodel Design Document) for technical references like

Configuration, Network Entity ID, GIS ID Etc.

Preparing the sites ready for Integration in co-ordination with FAC team.

Raising NBS SO s for newly integrated sites.

Keeping track on NBS SO s & co ordinate with various Work group to make sites ready for service.

Providing Technical support/on call support to Field Engineer. Team & Constant monitoring of Nodes.

Coordination with the GIS team to load logical Equipment C3400 & CX200, make Equipment visible in GIS & in clarity.

Coordination with Top Management, providing feedback, daily Outcome Reports.

Project Management & Control, Planning Commissioning Installation & Integration of Equipments with proper Project Co ordination skills.

Co ordinate with Vendors as & when necessary to identify issues & determine proper resolution.

Additional Duties include Site surveys, Other Network Engineering services associated with Planning, Deployment, and Administration & Data Management of Existing network.

To support and co-ordinate with Field Engineer during Site integration.

After Completion of integration to ensure that the configuration of the switch is enough for ATP.

Visibility of This NE in Different NMS Servers.

MAP This FAC ID with IP Address.

Maintain technical documentation and records as per ISO Standards.

After Completing of AT Declare this Building as a RFS (Ready For Service) on ERFS portal for sales reference.

Job Profile: Working in Fixed Access Operations & Maintainance team

Reliance Communication has CMP(City Maintenance Point) in different location in

Mumbai. It is CMP responsibility to maintain the every network Node and Aggregation Node in CMP's area. And also to install and deliver the new link. And also to solve the customer's Fault Tickets within given Escalation time.

Responsibility Handled:

Ensuring that the SLAs are met for all the Broad band & wired line & WIMAX installation; Network Faults, & Customer Faults.

Responsible for delivery of Wired line & Broad band through ADSL & WIMAX

Coordinate with ASOMG/ILT Switch to get provisioning done as required on field

Coordination with ICO SA, Sales. Construction team to set & Achieve Monthly Target.

Ensuring timely provisioning of Customer Service as per CMP SLAs (meeting MTTP)

Monitoring EDP and Fiber rings using Alarm Management System (AMS )

Ensuring Material availability for Customer Service Provisioning & Assurance.

Escalation/Follow-ups with other Teams and within FA Teams for resolution of issues to meet the objectives of Network assurance, service Delivery and Service assurance.

Data Analysis for speedy service provisioning and reducing Network/Service faults. This data to be used for improvement plans.

Responsible for taking appointments for Customer Service Delivery/Assurance.

To provide MIS for Daily Activities (Service Delivery & Assurance of LV & HV)

Giving online Support for Wi-Max equipment connectivity to Engineers,through Telsima NMS. Certify installation of Wi-Max SS (subscriber station).

Monitor UT-Star Com DLC external alarms and takes proper corrective actions for restoration of remote terminals.

TataTele Services Ltd :

Since 5th Aug 2008 to 30th Nov 2008

Designation: Senior engineer in Capacity planning & Provisioning.

Job Profile: Working in Bandwidth Provisioning team.

End-to-end Provisioning for NPLC in CRAMMER

Order Management: Starting from order logging in Metasolve-6 upto the commissioning of

The links in metasolve, & handed over to customer.

Videsh Sanchar Nigam Ltd. (VSNL)

Since 3rd April 2006 to 4th Aug 2008 on payroll of Aarvi Encon Pvt,Ltd.

Designation: Network Traffic Management Associate.

Job Profile: Working in Bandwidth Provisioning team.

End-to-end Provisioning for NPLC in CRAMMER

Order Management: Starting from order logging in Metasolve-6 upto the commissioning of

The links in metasolve, & handed over to customer.

Worked in Traffic Management dept as an Associate Engineer in Project Mnagement Section.

Key Result Areas :

Project Management- Right from Creation of Circuit Id s of various VSNL s Services (MPLS, IPLC, DCN, & VOICE) to the Circuit get Commissioned.

To implement all types of circuit within the RFS date.

Build and maintain relationship with the key decision-makers in the allocated accounts

Developing daily Priority list that takes into account customer s priorities and VSNL s resource availability.

Establishment of project implementation methods and procedures (with the Program Manager) including periodic project review.

Provide inputs to internal team members for proceeding with Issuing CLR.

To prepare the Weekly MIS report of all Services with details of status / cause for all pending, terminating, modification and new projects.

To escalate the things to concerned team for necessary action in order to find the root cause of delay and to plan the things accordingly.

Worked on network projects in Traffic Management.

The projects were IRP, CNMS It includes .

Complete population of all types of bandwidth (NEC, BIL (DWDM) BIL (SDH), ALC (DWDM), ALC (SDH) and Leased B/W in Viznet.

Analysis of utilization of all types of Activated B/W. Creation of circuit Id s of utilized B/W for network usage. i.e. Internet, DCN, Security monitoring, Signaling link. & linking of national bearer to the same.

Verification & update of wholesale voice-NLD POI & Inter switch capacity in Viznet right from order management to Complaint management and linking of national bearer to the same.

Verification & Update of capex sharing bandwidth TTSL, DWL, and linking of national bearer to the same.

Making available of report structure of Domestic Bandwidth utilization & availability in Viznet.

Building of inventory in Viznet in perspective of Cramer.

NESTTECH INDIA PVT.LTD.

A leading company of Manufacturing & Marketing of Electronics security systems. (Remote & Keypad operated safe, office lock, Tele lock, Smart card etc.)

Since 15th September, 2003 to 3rd April 2006.

Designation: PCB Designer.

Responsibility Handled:

Designing single layer, double layer or multilayer PCB as per companies product, by

using OR-CAD software.

Testing of PCB s to the Quality control level.

MOS-Electronics Services Ltd.

A leading company of sales, servicing and electronic consultancies of Industrial and office automation systems. Since 1st August 2002 to 10th September 2003.

Designation: Assistant Engineer

Job Profile:

Designing and servicing of Industrial automation

(Control cards for various textile machines, constant torque variable Frequency

Inverters for 3 phase induction motor. Ac-Dc servos controller & position controller

Infrared proximity sensor)

Designing and servicing of office automation

(Various multimedia projectors, optics and panel alignment of multimedia

Projectors)

Educational Qualification :

[Post Diploma]

Post Diploma in Satellite communication from Govt. Polytechnic Mumbai in Sept. 2002

* Marks secured in last semester 75%.

[Diploma]

Diploma in Electronics & Telecommunications Engineering from Shah & Anchor Kutchhi Polytechnic, Chembure (Mumbai) in June 2001.

* Marks secured in final year 65%.

S.S.C.

(Maharashtra State Board of Secondary and Higher Secondary Education) with 71%.

Software Exposure :

Netman 4000, Clarity, Telsima NMS, CRM, METASOLV

STRENGTH

-Strong Willpower

-Goal Oriented hard work

-Believe team work

PERSONAL DETAILS

Name : Meghana M. Kadam

Date of Birth : 19th Sept. 1981

Marital Status : Married

Language : Marathi, Hindi, English

Hobbies : Reading Books, Listening music

I hereby acknowledge that the above information given by me true and the best of my knowledge and belief.

Date:

Place: (Meghana M.Kadam)



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