Administrative Assistant

Jennifer B rackett

ac24qr@r.postjobfree.com - 5-40-241-****

OBJECTIVE

To e xcel i n e very a spect o f t he p osition t o t he b est o f m y a bility. WORK E XPERIENCE

HELP D ESK S UPPORT

AMERISTAFF - R ocky M ount, V A - J uly 2 017 - P resent Answer i ncoming c alls f rom L ’Oreal r etail s tores t hat h ave i ssues w ith t heir r egisters, c redit c ard machines o r n etwork i n s tore. P erform l evel 1 t roubleshooting t o t ry a nd r esolve t he i ssue, i f I cannot t he t icket g ets e scalated t o t he a ppropriate t eam. U sed A utotask a nd S AP t icketing systems.

PACKER

ORVIS - R oanoke, V A - M ay 2 017 - J une 2 017 Packed o rders t o b e s hipped t o c ustomers INVENTORY C OUNTER

RGIS - R oanoke, V A - F eb 2 017 - A pril 2 017 Counted i nventory u sing R F G un f or l ocal s tores f or t heir i nventory r ecords FEEDER

RANDSTAD - S taurts D raft, V A - D ec 2 016 - F eb 2 017 Fed p roduct o nto c onveyor f or p ackers t o f ulfill o rders a nd t hen b e s ent t o s hipping. L ight d uty assignment w hile e mployed t here w as O ffice A ssistant a t t he l ocal U nited W ay o ffice. I performed m any g eneral o ffice t asks a s w ell a s h elped t hem i n c ompiling t heir h istoric m eeting minutes i nto a f iling s ystem.

ADMINISTRATIVE A SSISTANT

SHENTEL - W aynesboro, V A - M ay 2 016 - A ugust 2 016 Distributed m ail t hroughout b uilding, a pproved p urchase o rders f or a ccounts p ayable, m ade reservations f or c ompany f leet, p repared p ackages a nd m ail f or s hipping u sing p ostage m achine and U PS W orldwide, v arious o ffice t asks

SYSTEMS S UPPORT T ECHNICIAN A SSISTANT

NTELOS - R oanoke, V A - J une 2 011 t o M ay 2 016 Monitored m ultiple A S400 s ystems, s aved d ata t o t ape, h andled t rouble t ickets f rom e mployees WIRELESS T ECHNICAL S UPPORT

NTELOS - D ecember 2 011 t o O ctober 2 012 Wireless T ech S upport p osition a nd h andled c ustomer i ssues w ith t echnical i ssues o n t heir wireless d evices ( cell p hones, w ireless i nternet c ards, e tc.). CUSTOMER C ARE R EPRESENTATIVE

NTELOS – J une 2 011 t o D ecember 2 012

General c ustomer c are a nd h andled i ncoming c ustomer c alls w ith q uestions a bout t heir b ills, wireless p ackages, e tc.

CREW

WENDYS - S alem, V A - N ovember 2 010 t o J une 2 011 In t his p osition I w as m ainly t he f ront c ounter a ttendee. I t ook a nd f illed o rders f or c ustomers. I was a lso t rained i n d rive-thru a nd d ining r oom c lean u p. I o ften s tayed t o h elp c lose t he restaurant a nd h elped o ut w ith t hose t asks ( dishes, m opping, w iping d own c ounters, e tc I received t he E mployee o f t he M onth r ecognition w hile i n t his p osition. FRONT D ESK A TTENDANT

COUNTRY I NN & S UITES - B eaufort, S C - A ugust 2 008 t o N ovember 2 008 In t his p osition I h andled t he f ront d esk t asks d uring t he 3 rd s hift h ours. I c hecked i n c ustomers and b illed c urrent c ustomers f or t heir t ime. I a nswered a m ulti-line t elephone a nd a nswered questions a bout t he f acility a s w ell a s m ade r eservations. I w as a lso c ross t rained i n housekeeping a nd o ften h elped w ith f olding a nd w ashing l inens f or t he d ay s hift. CASHIER

ABC - H avelock, N C - A pril 2 008 t o J uly 2 008 In t his p osition I c hecked o ut c ustomers p urchases. W as a vid i n m aking s ure t hey h ad p roper I D and o perated a r egister w ith c redit c ard m achine a ttached. A nswered p hone a nd a nswered questions a bout p roducts. I a lso r estocked s helves w hen p roduct n eeded t o b e r eplenished.

*please i nquire a bout g aps i n e xperience* EDUCATION

STAUNTON R IVER H IGH S CHOOL S ept 1 996 – J une 2 001 ADDITIONAL S KILLS

I h ave e xtensive e xperience w ith o ffice e quipment a nd a m a ble t o t ype 4 0+ W PM. I c an i nstall and u ninstall p rograms o n a w indows b ased o perating s ystem a nd I c an r un p rograms o n a n AS400 s ystem. I c an t roubleshoot r etail P OS s ystems i ncluding S AP a nd M ARS ( specific t o L’Oreal c osmetics),can t roubleshoot I ngenico a nd V erifone c redit c ard m achines, c an troubleshoot 1 6 p ort s witch a s w ell a s m odems a nd r outers. I c an o perate c opy a nd f ax machines. C an c hange t oner i n c opier. C an h andle m ulti-line t elephone a nd g reat m ulti t asker and w ork w ell u nder s tress.

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