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Customer Service Manager

Location:
Rocklin, CA
Posted:
November 03, 2017

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Resume:

SUMMARY

SKILLS

EXPERIENCE

EDUCATION AND TRAINING

ACTIVITIES AND HONORS

LISA HENRIKSEN

ac24jl@r.postjobfree.com

Hairstylist, salon manager, makeup artist, and retail sales associate with over fifteen years of experience. Redken certified stylist, five years experience managing a beauty supply store, extensive product knowledge in regards to professional hair color and styling aids.

Outstanding customer service

Business management

Cosmetology principles knowledge

Hair artistry professional

Quick learner

Team player

Excels in sales

02/2006 to Current Hair Stylist/Manager

Aspire Hair Design - Citrus Heights, CA

I have been an active hairstylist and manager at Aspire Hair Design since 2005. Here I have educated guests on proper hair care, promoted and sold salon services and products, examined hair texture and condition to determine appropriate treatment, kept current on hair products and their chemical composition, structure and properties, briefed employees about the salon's success and announced monthly sales goals. I completed continuing education and training to stay up to date with new trends and techniques with a variety of professional hair lines such as Redken, Pureology, Matrix, Sexy Hair, Nioxin, Aquage, and Enjoy. I answered the phone in a professional manner, scheduled appointments for clients, created repeat business by developing long-term relationships with regular customers, and mentored new staff to enhance salon development and increase productivity. 03/2005 to 01/2006 Hair Stylist/ Cosmetologist

Mane Attraction Salon and Spa - Gold River, CA

During my time at Mane Attraction I performed color services, make-up application, haircuts, and educated guests on Aveda hair products. I attended various classes on hair artistry and retail sales. I promoted my services to new clients in effort to grow my business.

04/2004 to 01/2005 Hair Stylist

JCPenney salon - Chula Vista, CA

During my time employed at JC Penny's salon, I promoted salon services and product lines such as Matrix, Biolage by Matrix, and Sexy Hair. It was here that I selected hair colors based on clients preference and recommended hair styles in which complimented clients' facial features.

05/2000 to 07/2003 Cosmetic Sales Associate,

JCPenney - Citrus Heights, CA

As a cosmetic retail associate I answered customers' questions and addressed problems and complaints in person and via phone. Here I opened and closed the store, which included counting cash drawers and making sure inventory was stocked according to business standards. I assisted customers in selecting products that best fit their personal needs, I performed makeup applications, offered exceptional customer service to differentiate and promote the company brand, and kept the product display's clean. 2003 Cosmetology Certification: Cosmetology

Elite Academy Cosmetology Training - Carmichael, CA, USA 2014 Certified Redken Master Specialist: Redken product knowledge and hair design. Redken - Roseville, CA, USA

2014 Brazillian Blowout Certified: Brazillian Blowout product knowledge and application Brazillian Blowouts - Citrus Heights, CA, USA

2014 Certificate of completion of Advanced Hair Cutting and styling.: Hair Cutting and Hair Styling Aquage Academy - Las Vegas, NV, USA

I regularly co-lead a six week workshop, on Sunday evenings for women who are seeking to empower themselves and align their lives with their authentic selves. This workshop is called Root to Rise which can be found on Originalguru.com.



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