SUMMARY

Please review the enclosed resume which highlights the Operational, Project Coordination, Accounting and Administrative experience, skills and accomplishments that will enable me to contribute to your company. In my 5+ years in the Oil & Gas Industry, I have demonstrated leadership, independence, mastery superior work habits proficiency, and would appreciate the opportunity to be part of your company success.

WORK HISTORY

Summary of Experience

Supervise and direct third party inspections worldwide. Coordinate field staff and manpower support per client requirements. Receive, review, and distribute inspection packages including: purchase orders, specifications, quality plans and ITP’s. Receive, review, and distribute inspection reports, releases, non-conformities, and documentation. Maintain inspection cost control, budgets, and inspection schedules. Attend pre- inspection meetings and client meetings as requested. Maintain and manage client specific inspector approval process and continue acceptance and continue acceptance criteria.

Applus Velosi July 2013 – August 2016

Project Coordinator

•Assure that all issues, including invoicing, quality, and client complaints, are addressed and resolution is made in a timely manner. Escalade issues to management if issues cannot be resolved within the team

•Serve as the main point of contact when back up member is absent and delegate responsibilities within the team to ensure sufficient coverage.

•Visit vendors randomly while inspectors are out in the field and get more involved of the types of inspection being made. Receive feedback from inspectors and vendors of what can make assignment easier and still meeting clients requirements and meeting high quality

•Provide management with monthly reports updating new projects, any client complaints, accolades, revenue cost accrual

•Provide daily to management an excel sheet with any new request from clients

•Responsible for making sure client requirements are met and executed to the satisfaction of each client. Coordinate visits to ensure ITP was followed, inspection releases, inspection reports, NCR’s (if applied) and any back up document were submitted with 24- 48 hours (depending on client contract). Utilized editing software to ensure the documentation was presentable and expectable to client specifics.

•Responsible for meeting or conference call any new clients as necessary to maintain good working relationships and better communication and understanding of client’s expectations and any concerns comments to better improve our service.

•Responsible for communicating feedback regarding training and performance of field personnel to project coordinator supervisor and inspectors.

•Review and responsible to contact inspector or vendor incase client has questions or concerns with report that inspector provides after inspection.

Clients Represented:

Bonatti Schlumberger

Ametek QGC

Braskem RasGas

Cerrey Tatweer

China Petroleum Superquip

Consorcio Total

Jaragua Zeeco

Mitsubishi Heavy Industries Metropolitan Water District

OMV MC Tubular

PDVSA ITT Goulds Pumps

Petrofac Descon

Intertek Moody November 2010 – July 2013

Team Lead / Senior Coordinator

Supervise 5 coordinators

Responsible for daily training and assistance to members of their team.

Familiarize the team with the customer needs and expectations to support performance.

Assure that all issues, including IT, invoicing, quality, and client complaints, are addressed and resolution is made in a timely manner. Escalate issues to management if issues cannot be resolved within the team.

Serve as the main point of contact when team member is absent and delegate responsibilities within the team to ensure sufficient coverage.

Audit team assignments to ensure all records are up to date.

Advise on assignment and report quality based on client requirements.

Provide management with monthly reports updating team activities and status of client requests.

Distribute new clients to team members after evaluating their workload.

Ensure team members are working effectively in their roles and recommend additional training if necessary.

Act as the main contact between teams and management by chairing team meetings in order to inform of issues, upcoming events or any relevant changes, etc.

Responsible for team member disciplinary write-ups.

Hold Order Review Meetings with each team member once a month (at minimum).

Participate in 90-day reviews for all new team members.

Participate in yearly performance reviews for all team members.

Recognize team member accomplishments.

Project Coordinator

Responsible including managing day to day operations of multiple clients, including domestic, foreign, and internal to perform third party inspections for oil and gas commodities.

Responsible for delivering exceptional customer service for all clients, field personnel, and vendors.

Responsible for daily coordination of new assignments and projects including sourcing inspectors with necessary qualifications to perform inspections. Making recommendations to clients, field personnel, and suppliers as necessary in order to perform job functions and ensure better quality of service while every request was fulfilled within a timely manner.

Responsible for making sure client requirements are met and executed to the satisfaction of each client. Coordinated visits to ensure ITP was followed, inspection releases, inspection reports, NCR’s (if applied) and any back up document were submitted with 24- 48 hours (depending on client contract). Utilized editing software to ensure the documentation was presentable and expectable to client specifics.

Responsible for creating and managing budget spreadsheets for projects and assignments per client request, submitted spreadsheets monthly to each client.

Responsible for preparing, issuing, and quality check assignments and invoicing instructions to technical specialist and other internal offices with each new assignment.

Responsible for all clients invoicing, including investigating rejected, credited, and disputed invoices. Made sure that every invoice was fixed and resubmitted to the client for payment.

Responsible for meeting or conference call any new clients as necessary to maintain good working relationships and better communication and understanding of client’s expectations.

Responsible for communicating feedback regarding training and performance of field personnel to project coordinator supervisor and inspectors.

Visit vendors randomly while inspectors are out in the field and get more involved of the types of inspection being made. Receive feedback from inspectors and vendors of what can make assignment easier and still meeting clients requirements and meeting high quality.

Did coordination in audits for Don Kemper. Made sure I sent all documents were sent to auditors a head of time before audit. Booked flights, hotel, and car rental for the auditors. Received audit report and distributed to Don Kemper for review before sending to client.

Account Temps - Bureau Veritas ( November 2007 – November 2010)

Project Coordinator

Responsible for the coordination of inspections on Tank Containers and Chassis in The United States and Canada.

Required daily contact with inspectors, customers, and depots to assure inspections are performed accurately, meeting clients requirements, timely manner, and most important with quality.

Responsible to send the adequate inspector for the assignment after providing CV to client and receiving approval from client to proceed.

Responsible to ask the client for all required documents to provide the inspector in order to meet client requirements.

When inspections completed, inspectors will send certificates to project coordinator or report administrator, then project coordinator types report in correct format.

Responsible to review certificates and compare with the client requirements prior to sending certificate to client.

Download final reports in system for billing.

Report Administrator

Review for correctness on inspection reports, updating inspectors for errors. Train inspectors on correct report entry.

Keep up with system mailbox and faxes for field reports coming in from inspectors on a daily basis. Merge inspector’s reports into company system. Type certificates from field copies and issue to client. Type and enter non-statutory inspection, on-hire, condition, cleanliness, internal inspections, chassis, and containers in system. Stamp and secure all non-statutory reports. Run a report for the day off all periodic inspections typed. Extract all inspections in Adobe 9. Upload report to our BVNET website for customers to be able to access certificates. Ensure all reports are in website in timely manner in order for client to have certificates in 24-48 hours. File all certificates and field copies. Manage spreadsheet of all surveyor mistakes. Maintain a log off all activities done for the day.

Back up Inspection coordinator- Schedule inspections with surveyors for inspection at depot location

Accounting

Enter vouchers in DELTEK system to pay engineers

File, answer 20 calls per day, Microsoft Word, Microsoft Excel, copy, fax, scan, email, sort documents

FedEx Documents, schedule meetings, confirm conferences

Make sure there is job numbers for each voucher when engineers do international inspection

Keep up with accruals for each month / submit wire transfers

Make sure not double paying on invoices for inspectors

Send out invoices to clients to bill them for expenses for the engineers when doing the job.

Verify on timesheets all receipts are provided for expenses and hourly rate match along with mileage.

A.W Jones EC-Pre-k (August 2006 – November 2007)

Bilingual Teacher Aide

Assist in three different classrooms. Monitor front lobby 1 hour a day, issue visitor pass and run drivers license. Assist at front office 1 hour a day. Active with Microsoft Word, frequently through out the day. Answer at least 40 calls a day and make outbound calls at least 20 a day

Litton Loan Servicing Lp, (March 2004 – August 2006)

Customer Care Representative

Handle inbound calls from 60 to 80 calls per day in timely manner. Handle outbound calls from 40-50 per day in a timely manner. Discuss escrow to customers on their account, callbacks, follow-ups, filling, faxing, make copies, distribute print outs, send out tasks to following departments: insurance, tax, escrow, and pay off. Receive payments by phone. Mail out documents to homeowners. Discuss with customers where payments have been applied. Send out research request, encoding errors, wire transfers, request files, waive late fees when necessary. Used following applications: Radar Advantage, LSAMS, Radar Gold, Unison, Venture, Microsoft excel, Microsoft outlook, Microsoft Word. Used best judgment when handling an escalated call. Provided special projects for supervisor: updating in Excel quality scores for the team, sort out and file daily reports for team, updated collections report. Portfolio Retention Specialist- Modify Mortgage loans, run and review credit reports, handled 65- 80 calls per day, paid out checks when credit approved to customers, received and sent out packages from Fed-ex for the department, Reviewed proof of income and drivers license from borrowers to see if qualified for modification on mortgage loan note

LPC Personnel (April 2003 – March 2004)

Secretary/ Operator

Handled average of 50-70 incoming calls to set up appointments. Did 20-30 outbound calls to confirm appointments. Run 30 credit reports daily for customers interested in purchasing homes. Monitored incoming calls from other operators, coached other operators. Organize files for manager of campaign. Faxed documents to financing companies.

Advo (Feb 2002 – March 2003)

Operations Clerk

Handle 20-40 incoming calls. Proof read sales ads before running distribution. Make sure complete shipments delivered without damage. Match detail codes that include numbers and letters on ads to our system to make sure correct shipment is sent out to correct city and state. Microsoft Word, faxes documents, copies, and file documents.

RMH Aug 2000- Feb 2002)

Customer Service Representative

Handled 80-90 incoming calls in a timely manner, Troubleshoot phone service, issue credit when applicable, Microsoft Word, review billing statements, and change phone plans on system. Handled escalated calls and resolve the issue.

EDUCATION

ITT Technical Institute (2000 – 2002)

Computer Aided Drafting - Associates Degree

Mac Arthur Douglas High School (1995-2000)

Diploma Received

References:

Available upon request

Contact this candidate