Front Desk Customer

Colonia y Paseo Miralvalle #*** San Salvador

Teléfono 7697-9900, 7697-9901

Email: **************@*****.***

David Ernesto Henríquez Barahona

Personal information

Marital status: Married

Nationality: Salvadorian

Age: 30 years old

Place and date of birth: San Salvador, September, 2nd 1985

DUI: 03246015-5

Telephone number: 7697-9900, 7697-9901

Education

Instituto Técnico Ricaldone

Bachillerato Técnico Mecánica Automotriz

Centro Cultural Salvadoreño

Intensive English course

●Universidad Tecnológica.

Business administration. (2 semesters left)

Experience

Company: Telus International

Position: Google Tech specialist

Period: From Jan 4th, 2011 - Current

Responsibilities:

Specialist on Google for Work email platform.

Assist customer with DNS email server configuration

Help the customer with multiple configurations through Google for Work accounts,

Review issues with email delivery and all related to Emails (spam, spoof, hijacking, phishing, etc)

Develop best solution for customer s inquiries.

Monitor accounts threshold according Google limits.

Company: Stream Global Services (Convergys)

Position: Tech Support Representative for BELL CANADA

Period: From June 11, 2011 up to November 2015

Responsibilities:

In Charge of assisting Bell Canada Problem with Internet Technical Issues

Deliver the Best Customer Services

In Charge of maintain customer’s fidelity to the Company

Responsibility to resolve, escalate and follow up customer’s Issue

Company: Stream Global Services (Convergys)

Position: Quality Associate for BELL CANADA

Period: From June 11, 2011 up to November 2015

Responsibilities:

Perform call evaluation to different teams on the account.

Monthly calibration with the OPS and client.

Develop project focus on different metrics to increase numbers.

Feedback and coaching per evaluation.

Company: Hotel Sheraton Presidente

Position Front Desk Manager Assistance

Period: From February 2007 to January 2008

Responsibilities:

Cost Control for Front Desk Department

In Charge of evaluate Front desk Personal

In charge of management duties such as: Assign Schedules, Absent reports, supplies requirement for the department.

Company: Hotel Sheraton Presidente

Position: Front Desk Supervisor

Period:From January 2008 to May 2008

Responsibilities:

Quality control in Front Desk Department

Front Desk Operations: Receive Customers, supply customer’s needs, Customer satisfaction survey.

In charge of customer’s compliance and deliver good Customer Satisfaction

Company: Hotel Sheraton Presidente

Position: Front Desk Manager

Period: May 08- May 2011

Description:

In charge of test for NH Candidates

In charge of NH introduction to the company and vice versa

In Charge of Deliver Training for NH

Specialist on create new strategies for recruitment department

Involve on the NH process approval

In charge of Front Desk performance and improvement

Results presentation to Upper management

Develop new sales strategies for the department

Skill

Lenguage skill

Spanish (native)

English (advance)

Computer Software Knowledge:

Microsoft Windows 95, 98, XP,Vista, 7, MAC

Microsoft Office: World, Excel, Power Point and Outlook. DNS server configuration, email configuration, email migration service, between others

Trainings:

-Customer Services Training: Customer is First

-Quality process: Process from the company and check your Customer’s Satisfaction.

-Sales Training

-Personal motivation: How many customer’s do you have?

-Personal Management: Develop your People

-Google for Work specialist.

Personal references

Sr. Carlos Armando Henriquez Lozano

Banco Agrícola S.A. Tel. 221-4421

Ing. Jorge Elias Mancia Perez

Oficinas del seguro social Tel. 2261-2710

Lic. Jose Miguel Urrutia

Gerente calidad Hotel Sheraton Presidente

Tel: 2283-4000

Arq. Catherine Iraheta

Gerente de Cuentas hotel Crown Plaza

Tel: 7812-9913

Contact this candidate