Computer Science Customer Service
Resume:
Latisha A. Hairston
Columbus, OH
****************@*****.***
Very motivated, well-organized, self-starting professional who has demonstrated the ability to grasp new concepts in an efficient and productive manner and thrives under pressure to meet stringent deadlines while maintaining a professional level of composure. Bachelor in Computer Science and skilled in problem-solving, decision-making, with the ability to identify problems and recommend resolutions for existing systems. Knowledge in software development, computer programming languages, and project management. Detail oriented, hardworking and determined individual looking to obtain a challenging position that will allow the utilization of excellent communication, analytical and application development skills towards continuous growth and advancement with a distinguished company. Available to interview with a two-day notice and start immediately.
Areas of Expertise
Customer Service, Microsoft Office Suite, Database Administration, Data Entry, Software Development Life Cycle, Network Administration, Project Management, Computer Science, .Net, Application Development, CRM, Customer Relationship Management, Datatel, Analytical, Problem Solving, SQL, C, Java, Python, Desktop, Mobile Web Application Development, Visual Studio
Bachelor in Computer Science - Franklin University, Columbus, OH
Associate in Computer Science - Franklin University, Columbus, OH
06/17 to 10/17 Digital Technical Support
McGraw-Hill; Columbus, OH
Created new accounts in Salesforce for new district contacts including students, teachers, administrators and McGraw-Hill Sales Representatives
Assisted customers with product support and navigation of all ConnectED digital products
Created detailed customer records for all customer interactions
Provided accurate and appropriate information in response to customer inquiries via phone, email and chat
Reset all customer usernames and passwords after completing verification processes
12/12 to 05/16 Student Services Representative
Franklin University; Columbus, OH
Provided accurate and appropriate information in response to student’s inquiries
Cross-trained and provided back-up for the Bursar Office in processing invoices by pulling data after registration deadlines, financial aid disbursements and any mid-term changes
Processed in person payments made by credit card, checks, money orders, tuition reimbursements and military vouchers for all student tuition and fees
Wrote book vouchers by calculating expected financial aid and deducting all tuition and fees so that books for the term could be purchased
Managed quality communication, student support and product representation for each client
12/09 to 05/12 Office Assistant
Franklin University Library; Columbus, OH
Created student accounts by entering personal information into the system for first time borrowers
Updated changes to profiles as necessary
Answered student’s questions at the circulation desk
Scheduled library staff
Handled incoming and outbound mail
Checked Books in and out at circulation desk
Assisted with requesting books through Ohio link
02/06 to 03/08 Customer Sales and Services Representative
GSI E-Commerce; Melbourne, FL
Recommended and helped customers select merchandise based on customer needs
Confirmed that appropriate changes were made to resolve customers' problems
Provided accurate and appropriate information in response to customer inquiries
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