Sales Management
Resume:
SURESH CHINTALA
**** * ******** ***, *** # M ***, Anaheim, CA 92801
******.*******@*****.***
OBJECTIVE
Computer Information Systems graduate, looking for a position to explore career in the field of Salesforce. Able to work in challenging environment demanding all my skills and efforts to explore and adapt myself in different fields and realize my potential where I get the opportunity for continuous learning.
EDUCATION
California University of management and sciences, Anaheim, CA
Masters of Science, computer information sciences. March 2017
Jawaharlal Nehru Technological University, Hyderabad, India
Bachelor of Technology in Aeronautical Engineering MAY 2014
Coursework:
Advanced SQL, Data Modeling and Database Administration, Network Planning and Administration, Information Systems Planning, Project planning and management.
TECHNICAL SKILLS
Complete Knowledge of salesforce Administration and development
PROGRAMMING LANGUAGES
C, C++, Java, Apex, .Net
WEB TECHNOLOGIES:
HTML5, CSS, Java Script, J Query
OPERATING SYSTEMS:
Windows (7, 8.1, 10), Linux (Ubuntu, Red Hat, CentOS)
DATABASES:
MS SQL Server
APPLICATIONS:
MS Word, MS Excel, MS Power point, MS Visio
CERTIFICATIONS:
Certified Salesforce Platform Developer 1
Certified Salesforce Administrator
http://certification.salesforce.com/verification?&fullname=suresh%20chintala
PROFESSIONAL SUMMARY:
More than 4+ years of experience as a Salesforce Developer and Salesforce Administrator on Sales Cloud, Service Cloud, Custom Cloud, Chatter and Force.com platform along with App Exchange applications.
Significant experience in issue resolution, client communication and reporting.
Adept documenting BRD, PDD (Project Definition Document), and PPD (Process and Procedure Document)
Experience in creating user training manuals, and conducted user training sessions.
Experience in Object Oriented Languages like C++, Java, and Net Platform.
Experience in web technologies like HTML, XML, CSS, VBScript and JavaScript.
Experience with databases such as Oracle, MS SQL Server, MS Access and MySQL.
Experience in Partner Portal, Customer Portals and Force.com Sites.
Experience with both technical and functional aspects of Salesforce.com and have deep understanding of its underlying principles of SAAS and Cloud Computing.
Experience in implementing Marketing Cloud, Pardot, and Einstein Analytics in the Administrative tasks.
In-depth understanding of CRM business process like Campaign Management, Lead Management, Order Management, Account Management and Case Management.
Experience in customizing Sales, Marketing, Customer Support and Call Center Applications.
Excellent in Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Permission Sets, Email Services, Approvals, and Activities.
Implemented Security and Sharing Rules at Object, Field, and Record Level for different users at different levels.
Implemented various fields such as Picklist, Dependent Picklist, Multi-Picklist &Custom Formula Fields, Lookups, Junction Objects, and Master-Detail Relationships.
Extensive experience of using declarative features like Validation Rules, Field Dependencies, Workflows, Dynamic Approval Process for satisfying complex business process automations.
Extensive Experience in Salesforce Integration with in house legacy systems using Web services API like Rest, Bulk and SOAP and third-party tools like Cast Iron and Boomi Atom Sphere.
Experience in Data Migration, Synchronization, Data-Modeling, Data Extraction, Transformation, Data Loading, Scheduling, Monitoring, and Reporting using ETL tools like Apex Data Loader, Informatica Power.
Experience working on data model and SOQL, SOSL, DML statements and methods, sObjects, Methods, asynchronous apex and Governor Limits.
Strong Experience working in Production Support and End-User Training.
Good experience in Reports, Dashboards and Analytical Snapshots.
Experience in Collaborating Information technology and Business to establish a strategy and architecture of Salesforce CRM to meet business needs.
Strong experience in all phases of Software Development Lifecycle (SDLC) implementing Cloud Solutions using Agile Project Methodology.
Experience in administration, configuration, Implementation, and Support of Salesforce CRM, and Salesforce applications based on Apex Language and Force.com Platform
Excellent Work ethics, Self-motivated, Quick learner and Team oriented. Continually provided value added services to the clients through thoughtful experience and Excellent Communication Skills.
WORK EXPERIENCE
CLINT: Pharmacyclics, SFO, CA June 2015 – Sep2017
Role: Salesforce Developer
Responsibilities:
•Gathering business requirements, designing appropriate solutions, and implementing solutions in Force.com platform, especially in enhancing Salesforce Chatter in highly dynamic agile environment.
•Implemented and maintained Salesforce Service Cloud and Sales Cloud. Built custom solutions with Apex and Visual Force, which support most critical processes and workflows.
•Developed and tested several Apex and Visualforce Pages as a part of Portal enhancement project.
•Developed several Bilingual Visualforce pages to accommodate a diverse international user bases.
•Working on Lightning Components.
•Implemented Visualforce pages with custom controller, standard controller, controller extension and standard set controller.
•Created Custom Controllers to make external web service callouts, validate and insert data.
•Implemented Order Management system in sales cloud.
•Implemented Lead Nurturing for marketing team.
•Implemented custom logic for Lead assignment.
•Implemented custom territory management for salesforce.com instances.
•Implemented Custom Approval Processes to ensure proper authorization in the high-stakes environment of capital management.
•Worked on Salesforce Lightning Components for building customized components replacing the existing ones.
•Also embed Lightning Components in Visual force page by using new Lightning Out feature by event-driven programming.
•Worked on several small or midsize projects as an individual contributor like Product Reporting tool for Outside sales, CCB Approval Processing Project, etc.
•Migrated data from legacy CRM to salesforce by customizing the required infrastructure after understanding the data.
•Worked on Veeva implementation.
•Implemented Service Cloud for customer support that includes Case management, Entitlement and service contract, Knowledge base, etc.
•Deployed and Configured Chatter Usage Dashboards to keep track and generate reports and dashboards for high ranked users inside organization.
•Utilized Process Builder for many of the business requirements as well as replaced existing code with process builder.
Environment: Apex, HTML, CSS, JavaScript, jQuery, Visual Force Pages, Custom settings, REST API, Components and Controllers, XML, Task Ray Management Tool, Conga, Data Loader, Force.com, Service Now Tool, Force.com IDE, Sublime text.
CLINT: Zephyr Finman, Hyderabad, India FEB 2013 – DEC 2014
Role: Salesforce Administrator
Responsibilities:
Worked on various Salesforce.com standard objects like Accounts, Contacts, Reports, Case, Solutions and Opportunities.
Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
Create various profiles and configured the permissions based on the organizational hierarchy requirements.
Customized tabs for among different business user’s groups and business centers.
Interacted with various business team members to gather and documented the requirements and implemented solutions module that helps agents to review knowledge base solutions while researching a case; this meant agents could also publish their own solutions as they closed cases.
Defined Lookups and Master-Detail relationships on the objects and implemented Email response to case functionality that helps customers get fast answers to questions.
Configured Microsoft Outlook to keep a record of customer communications.
Implemented escalation rules, automatic case generation and their escalation to call center representative, and configured to generate email alerts for quick resolution of the issues.
Working on Azure eco system using power tools.
Managing UAT sessions and Project communication. Issue (Defects) Management and Tracking. Status Reporting and Tracking. Coordinating between teams for the defect fix and testing.
Implemented a direct interface from its Web portal, so that when a customer files a report, and it is automatically turned into a support case in Salesforce Case Management.
Implemented Customer Portal to provide an online support channel for the customers allowing them to resolve their inquiries without contacting a customer service representative.
Used Force.com platform for developing feature rich and user friendly Visual force pages for enhancing Salesforce UI.
Used SOQL, SOSL to select the data from Salesforce.com platform database.
Written test methods and Test cases with code coverage of more than 80%.
Developed Apex classes, Controller, Custom Controllers and Triggers for various functional needs in the application.
Integrated Salesforce with legacy systems using Apex Web services and outbound messaging.
Created the workflows for automated Case routing, Case escalation, alerts and custom coaching plans.
Designed the Workflows to ensure unresolved cases are escalated based on company priorities/ SLA's.
Designed and Developed Dashboard to monitor case activities.
Created various Reports (summary reports, matrix reports, and charts), dashboards, and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
Deployed and configured Work It Automatic time tracking from the App Exchange marketplace to track the exact time users spends on any case.
Provided Post-Implementation Support and end-user Training.
Environment: Informatica on Demand, Saleforce.com platform, Data Loader, Workbench, Ant Migration Tool, SQL Server, Eclipse IDE, Excel.
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