Paula Louise Cascaes

Email: ac24a3@r.postjobfree.com

OBJECTIVE:

To find new & exciting challenges within my work. Always striving to learn new skills and meet challenges head on.

QUALIFICATIONS

My experience within the Hospitality trade has given me a steadfast grounding in dealing with people from all walks of life. It has made me the grounded, reliable & professional person I am. I have worked my way from the bottom of the ladder up to management positions, through sheer hard work & determination. I am not shy of hard work and am always willing to get my hands dirty. Will never ask a team member to do something that I am not willing to do myself. Lead by example.

EDUCATION

1984-1988 Matric Exemption, Amanzimtoti High School, South Africa 1989-1989 Travel Sales Certificate, Qualified Travel Agent, South Africa 2017-Ongoing Galileo Online Agents Training

EMPLOYMENT

2015 – September2016 Administration Clerk, Upfront Property & Financial Services (Pty) Ltd Ensuring all filing is correct & accessible at all times. Capturing of all leases on control sheets & Pastel. Daily banking & posting of payments on Pastel. Scope to take on all lease agreements & related documentation.

October 2016 – February 2016 BConnect Sandton Skye (still under UPF) Running Housekeeping department at Sandton Skye Apartment Block. Ensuring all staff are properly supervised & that the standard of apartment cleans are met. March 2016 – Present Administration Clerk, Upfront Property & Financial Services (Pty) Ltd Ensuring all filing is correct & accessible at all times. Capturing of all leases on control sheets & Pastel. Daily banking & posting of payments on Pastel. Compiling monthly accounts for properties. Au pair for my niece’s in the afternoons.

2014 – 2015 Front Office Manager, Kuzuko Lodge, Eastern Cape, South Africa Ensuring that all company standards are adhered to at all times. Shift allocation. Dealing with guests on a daily basis & ensuring their comforts & needs are met at all times. Maintaining 5 star standards & status & exceeding guest expectations where possible. Assisting accounts department when required. Handling all Accounts Receivables & ensuring payment is received in accordance with 30 day contracts. Dealing with cash & banking on a daily basis. Overseeing the smooth running of our onsite reservations department, detailed communication to all departments on eta’s, dietary requirements & special requests.

2012-2014 Nights Supervisor/Duty Manager, Holiday Inn Glasgow Airport, Scotland Ensuring the smooth running of the hotel during my shift. Have up to three other staff members working alongside me on most nights. I am responsible for all Duty Manager related issues throughout my shift. Responsible for seeing that Night Audit is correctly run & balancing of the day’s business is precise. Responsible for cashing up the bar & any functions before running audit. General check in/out of guests, processing all Sale Ledger (Bill to Companies) before day shift take over. Processing of deposits for pre- paid reservations. All other general operational needs of the hotel. Processing of all IHG Rewards Card holders points (Gold/Platinum) through Loyalty Connect. Tracking of Heartbeat & making sure the nights team is aware of areas of improvement required & praise received.

2011-2012 Head Housekeeper, Craigielea Care Home, Scotland I am responsible for 11 staff members. I have to control all stock levels for housekeeping. Ensure the smooth running of the laundry & that high standards of cleanliness are kept up. I am also responsible for ensuring that my staff respect all our residents (85 rooms), privacy & dignity are paramount in their daily work environment. I have recently applied for the Access to Nursing course at Ried Kerr College. I aim to further my qualifications in order to work with people who require support & care.

2008-2011 Accounts Assistant, Normandy Hotel, Scotland Processing of daily business & general auditing there of. Daily banking, invoicing, petty cash, commission statements, weekly timesheet processing. Weekly & monthly statistic reports. General accounts. July 2009 – internal transfer to Group Sales Ledger Responsible for all invoicing for both the Erskine Bridge & Normandy Hotels. Bi-weekly & monthly phone calls for confirmation of payment dates (as per contracts). Processing all incoming payments & allocation against relevant invoices.

2007-2008 Temping work - Still within the tourism industry.

2004-2007 Guest Service/Nights Manager, Express by Holiday Inn Glasgow Airport, Scotlnad Currently in charge of all night audit procedures. Covering of GSM shifts when required. Daily statistic reports, banking, end of day reports & balancing of shifts. Conference & breakfast set up. Check In/Out of guests. Responsible for the hotel during my shift. Input of daily figures & regional reports.

2004-2004 Group Reservations/Sales, Classic Britain Hotels, Scotland Handling all group reservation enquiries. Negotiating best possible rates with hotels. Converting enquiries into sales and confirmed reservations. Dealing with local and overseas clients, handling agents etc.

2001-2004 Guest Service Manager, Express by Holiday Inn Glasgow Airport, Scotland As above. Moved to accounts for a period of approximately a two years. My duties involved following up outstanding accounts (debtors) & invoices, processing petty cash, balancing bank statements, weekly timesheets entered onto wages spreadsheet, allocation of payments against accounts receivable invoices. Help interdepartmentally when short staffed.

1999-2000 Reservations Manager, Tswalu Private Desert Reserve, South Africa Control of all reservations, group and individual, for the main lodge and hunting lodge. Banking, advanced deposits, night audit, filing, occupancy/revenue reports, correspondence, private air charters/land transfers, lias with guests, help with outdoor guest activities.

1996-1999 Assistant Front Office Manager, Balmoral Hotel, South Africa Shift allocation, petty cash, banking, reservations, MOD shifts, check in/out of guests/groups. Worked in housekeeping for three months and reservations for one year.

1996-1996 Receptionist, Rawdons Hotel, South Africa Filing, accounts, processing invoices, stock taking, banking, petty cash, room allocation, reservations, guest liason, housekeeping.

1991-1996 Front Office Manager, Durban Sands Timeshare, South Africa Started as receptionist in 1991 - Filing, switchboard, check in/out of guests, typing, cash float, stand in for FO Manager when on leave.

Promoted to Front Office Manager in 1994 - As above, oversee reception staff, cover necessary shifts, TAB debtors, reservations, cater and host cocktail parties, banking, handle GM's petty cash when on leave, assist GM when required.

1990-1991 Reservations, Four Season's Hotel, South Africa Correspondence, room allocation, telephone reservations, typing, telex, filing, group and individual reservations, group reservations for the hotel group (four hotels in total - approximately 500 rooms).

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