Resume

Sign in

Customer Service Manager

Location:
Clio, Michigan, 48420, United States
Salary:
40,000
Posted:
November 05, 2017

Contact this candidate

Anne M. Grant

***** **** **

Clio Mi,

989-***-****

CAREER SUMMARY

A Retail Management Professional utilizing business experience, computer knowledge, organizational abilities, strong people skills, in addition to managing multiple projects simultaneously.

PROFESSIONAL EXPERIENCE

VALVOLINE INSTANT OIL CHANGE 2001-Present

Division of Henley Enterprises inc.

Store Manager

Responsible for performing all aspects of managing a retail store, including cashiering, customer service, balancing daily, completing paper work, and ordering stock, hiring and training new employees in policy and procedures.

Demonstrated strong leadership in turning under producing stores into productive centers.

Moved from stores in the Tri City to Flint, Burton, Grand Blanc, and Saginaw to improve training and sales.

Worked with General Manager to accomplish team meetings for upper management. Supplying location, hotel accommodations, food and entertainment for out of town guests.

Completed any and all extra training to improve my position within the company.

Performed all aspects of management of the three different company’s for the same concepts.

HOOVER, Birch Run, MI 1996-2001

Division of Maytag

STORE MANAGER

Responsible for performing all aspects of managing a retail store, including cashiering, customer service, balancing daily deposits, completing paper work, and ordering stock; hiring and training new employees in policy and procedures.

Demonstrated strong organizational skills and a proven ability to handle multiple tasks.

Opened, hired and trained employees for new store.

Implemented customer appreciation sales to improve sales by 63%.

Served as display coordinator for nine stores, ordering and shipping supplies while staying in budget.

Completed computer training in Word 2000, Excel 2000, Windows 98, and Lotus Notes.

E.J. PLUM/KIDS CHAMPION HANES, Birch Run, MI 1989-1996

Division of Sara Lee Direct

STORE MANAGE

Responsible for hiring, training, counseling and terminating employees, effectively handling customer complants; reviewing and adjusting budgets as needed and perparing products displays.

Opened, set up displays, and trained new managers.

Collaborated with managers to apply policies and team orientations.

Accomplished 100% in customer service.

Teamed with other managers to promote and implement company-wide public relations activities.

Furnished a support system with managers to be accessible as needed with an open door policy; provided guidance to assist in obtaining goals.

Performed all aspects of managing two different business concepts for the same company.

SPORTS LAND USA, Birch Run, MI 1986-1989

Sports Apparel

STORE MANAGER

Responsible for maintaining store appearance with appealing displays, opening and closing store, performing customer service, balancing daily deposits, scheduling and training all employees in policy and procedures.

EDUCATION

Delta college, Bay City, MI 1983



Contact this candidate