Director of Rooms

Personal Information:

Name Shady Fahim Youssef Arsanius

Date of birth 15th August 1972

Place of birth Tanta

Nationality Egyptian

Material Status Married

Address El Nesrin tower – Floor 11 – Flat 2

Alexandria Street,

31111 Tanta, Gharbia

Egypt

Mobile +20 – 100 – 19 19 709

+20 – 127 – 20 20 436

Home +20 – 40 – 340 69 10

E-mail Address *************@***.***

Skype shady.arsanius

Linkedin Shady Fahim

Education & Courses

Apr-12 until Aug-13

Master's Degree Certificate in Hospitality Management Cornell University “eCornell programs”

Ithaca – NY – USA.

Cornell University Certificates:-

o Certificate of Leading Customer-Focused Teams

o Certificate of Hospitality Marketing

o Certificate of Hotel Revenue Management

o Certificate of Hospitality Management

Sep-10 until Jun-14

Bachelor's Degree in Hotels Management

Faculty of Tourism & Hotels - Alexandria University

"Open Learning"

Oct-94 until Mar-95

Goethe Institute, Alexandria

Grand level “Grundstuff Eins”102 hours in

German Language

Sep-89 until Jun-91

Diploma Industry Technical Institute

Menoufia University – Quisna branch

Courses

Cornell University Courses:

Understanding Team Dynamics

Creating Service Cultures

Secrets of Phenomenal Customer Service

Improving Personal and Workgroup Productivity

Managing People More Effectively

Marketing Fundamentals for the Hospitality Industry

Facilitating Group Decisions

Data Gathering and Analysis in the Hospitality Industry

Statistical Decision Making for Hospitality Managers

Conducting Effective Hospitality Marketing Research

Hospitality Marketing Mix: Product and Price

Hospitality Marketing Mix: Place and Promotion

Introduction to Hotel Revenue Management

Forecasting and Availability Controls in Hotel Revenue Management

Pricing Strategy and Distribution Channel In Hotel Revenue Management

Overbooking Practices in Hotel Revenue Management

Non-Traditional Applications of Hotel Revenue

Management

Understanding Financial Statements

Alexandria University Courses:

Comseys PMS latest version 4.10.13

Swiss Inn Hotels International Courses – El Gouna:

Effective Supervision

Domina Coral Bay Courses:

Training & Development in Revenue Management

Software & Skills

Working with the Hotel Computer System PMS: -

- Fidelio V8 (Suite 8) "Installation, Operation and Trainer"

- Opera "Installation, Operation and Trainer"

- Fidelio 6.20 (24) / Fidelio 6.12 / Fidelio 6.04 (3) "Installation, Operation, Trainer and Configuration Reports"

- Comsys DOS "Operation"

- Theova "Operation"

- NCR "Operation, Trainer and Configuration Reports)

- CISA (Cashless Card) "Operation"

Process strong Microsoft Office Skills Office 2007 "Word, Excel, outlook & PowerPoint"

Ability to quickly adapt to a constantly changing market with a revenue positive effect

Analytical approach to problem

Ability to analyze financial statements and market data Detail oriented and hands on

Team player with strong interpersonal skills

Excellent communication skills

Potential to develop into a leader, motivate and develop associates

Self-confidence, energy and enthusiasm

Language

Arabic Mother tongue

English fluent

German fluent

French Elementary proficiency

Working Experiences

05/10 till Present Stella Di Mare Hotels & Resorts – Ain Soukhna, Egypt

Position: Area Director of Rooms Division

Grand Hotel 296 rooms & Suites

Sea Club Hotel Deluxe 253 rooms & Suites

Main Job Responsibility:

Responsible for the supervision of the Front Office staff and the day-to-day operations of the Front Office to include but not limited to the daily revenue management of inventory, rates, forecasting, internet management, handling guest inquiries, complaints and suggestions. VIPs guest, billing questions, guest relations, hiring, training, scheduling and directing all Front Office team members.

Ensure that established procedures are completed in accordance with policy and procedure i.e. proper public relations techniques are utilized, guests are handled both courteously and professionally, proper identification and credit are established for all transactions.

Analyze markets segments and sources listed in reports.

Analyze revenue Management System, revenue coordinator and analyst

Provide mentorship, training, guidance and leadership to the Executive Housekeeper and the Housekeeping staff.

Provide mentorship, training, guidance and leadership to the Recreation Manager and the Recreation staff.

Coordinate and monitor the maintenance operation with chief engineering

Analyze the laundry operation productivity listed in reports.

Provide mentorship, training, guidance and leadership to the laundry manager and the laundry staff.

Ensure the standard image all around the Hotel.

Issue the daily, monthly and yearly reports of the division to the Hotel Management.

Negotiate with the management and act the P&L monthly report.

Negotiate with the management & issue the FF&E list.

Negotiate with the management the guests comments.

Represent the Hotel in the public meeting like the Egyptian Hotel Association meetings and the Government meetings.

Replacing to the general manager during his absent

10/05 till 05/10 Camel Dive Club & Hotel 38 Rooms

"Boutique Hotel", located in Naama Bay – Sharm

El Sheikh – South Sinai – Egypt. Including seven

outlet & Diving Center. As Rooms Division

Manager

02/05 till 10/05 Arena Inn Hotel El Gouna 145 Rooms, In El-Gouna Red Sea – Egypt. As a Rooms Division

Manager

01/04 till 02/05 Domina Coral Bay 1385 Rooms, In Sharm El Sheikh – Egypt, as a Front Office Manager

05/03 till 01/04 Steigenberger Aida Verdi 230 Rooms {now called Steigenberger Al Dau Resort}, In Hurghada – Red Sea – Egypt, as a Front Office Manager

04/02 till 05/03 Iberotel Club Makadi 270 Rooms, In Hurghada – Red Sea – Egypt, as a Front Office

Manager

02/00 till 11/01 Golden 5 Hotels & Resorts 1200 Rooms, In Hurghada – Red Sea – Egypt, as a Front Office

Manager

09/99 till 02/00 Robinson Club Suma Bay 300 Rooms in Safaga – Red Sea – Egypt, as an Assistant Front

Office Manager

08/98 till 09/99 Swiss Inn Sultan Bey 120 Rooms, In El- Gouna – Red Sea – Egypt, As an Assistant Front

Office Manager and in charge of the reservation

of Swiss Inn El-Gouna Hotels {Sultan Bey Hotel,

Dawar El-Omda Hotel and El Khan Hotel}

06/97 till 08/98 Paradise Golden 5 Hotel & Resort 520 Rooms “Opening Team” in Hurghada – Red Sea

– Egypt, as a Senior Front Office Supervisor

“Opening Team”

04/95 till 06/97 Arabia Beach Hotel 300 Rooms in Hurghada

– Red Sea – Egypt, as a Front Office Shift Leader

08/93 till 10/94 Princes Palace Hotel 280 Rooms in Hurghada – Red Sea – Egypt, as a Receptionist &

Reservation clerk

Reference

Mr. Sameh Gabr – Vice Chairman Camel Dive Club & Hotel – Sharm El Sheikh

Mobile number: +20-122-***-****

Mr. Sameh Sobhy – General Manager Semiramis

Intercontinental Hotel – Cairo

Mobile number: +20-122-***-****

Mr. Mohamed Gamal El Deen – Director of Finance – Savoy

– Sharm El Sheikh

Mobile number: +20-111-***-****

Mr. Mamdouh Shouhdy – Hotel Manager – Regency Plaza – Sharm El Sheikh

Mobile number: +20-122-***-****

Thank you for your kind attention

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