SUMMARY - HIGHLIGHTS

Dedicated sales and customer service professional with 15+ years of experience. Respected builder and leader of customer-focused teams. Proven track record of developing new business and motivating a team to consistently exceed targets. Passionate about achieving the challenging position that allows meaningful contributions to a business success and customer satisfaction. High level computer skills- MS Office. Native language Czech/Slovak, fluent in English and German.

Superb leadership, interpersonal, planning and communication abilities. Goal-oriented and able to handle multiple tasks. Organized, able to work under pressure and solve problems with no or minimum supervision. Diligent attention to detail, persistent, creative and driven. Team player but also able to work fully independently. Successful history of process improvements, time management, data management, new client development, VIP account management, customer needs assessment. Excellent verbal, written and interpersonal communication skills, Strong administrative skills, with attention to detail, A keen interest in iGaming and sports, and willingness to learn more, Customer Service focused, Results and target focused, Strong sense of initiative, Reliable, Team player, Enthusiastic, Confident, Committed, Patient

PROFESSIONAL EXPERIENCE

[Sales/ Business Development/Account Management, Customer service, Office operations, Accounting, Translating, Advertising. Logistic etc. in FMGC, Automotive, IT hardware industry, Commodity business]

Leading office, sales teams, customer service teams, responsible for recruiting staffs and oversee their induction, appraisals and trainings, monitoring and supervising. Generating reports for internal use. Providing customer service via phone, chat, email, face to face. Ensure the integrity of client information is maintained in the database systems. Responsible for preparing budgets and targets of the organization ensured that all sales targets and annual plans for the area are achieved. Responsible for inventory and cost controls.

WORK HISTORY

Allsectech Inc., Manila, Philippines: Account Receivable Analyst for Amazon Germany-German speaking 03/2017- now

Main task > Analyse and solve disputes from Amazon Vendors regarding to billing the Vendors

Mangas Ltd BetClic, Sliema, Malta. CS international- Czech, German speaking 01/2016- 08/2016

Provide a highest level of support to customer via email, phone, online chat in 2 languages Czech and German on a range of issues such as bonus enquiries, helping with deposits, creating account, cashing out of founds, how to play informations etc. communicating and cooperating with other departments as required, fulfillment of other tasks specific as translations. etc.

BESEDO Ltd, Msida, Malta. Online content moderator- German speaking 09/2015-12/2016

Check and proof of advertisement posted from customers on eBay Germany online portal to avoid fraudolence behavior.

MOROMALT-EXPORT, s.r.o, Olomouc, CR: Part-owner of the company 2012-2015

(Export-import company dealing with agricultural commodities)

Responsible for finding new business opportunities, new suppliers and purchaser, providing customer service via phone, email, face to face. Solving customer problems and complaints. Doing all the office procedures, accounting, logistic. Working fully independent and customer friendly to set sales targets and profit for the company.

IMPROMAT CZ, s.r.o., Olomouc, CR: Branch office and Customer Service Manager-IT 2005-2011

(The company IMPROMAT is the official distributor of RICOH products for the Czech Republic)

Started the job in CS department providing technical support to customers via phone, email, live chat… to learn most of the products first. After 6 months of training in CS department, lead a team of 3 sales representatives, secretary and 3 technicians, responsible for providing sales training to sales staff, responsible for annual sales plan and its increase, increased the standard of customer service, responsible for monitoring and supervising the daily activities of staffs, responsible for preparing budgets and targets to the organization, responsible for developing new business target through quality persuasive presentations like deal structuring and closing contracts, recruit staff, oversee their induction, appraisals and trainings. Application of databases to research accounts and uncover new opportunities. Manage the entire service sales cycle from prospect to close. Generate reports for internal use. Ensure the integrity of client information is maintained in the database systems. Very strong customer service responsibility, responsible for customer satisfaction and solving all customer complaints.

Key achievement: Developed new regional business, broken planed profit every year and increased sales quotas over 100% in last three years.

RAMA MORAVIA s.r.o,, Olomouc, CR: Branch office and Sales Manager-IT 2001-2005

(RICOH and Konica Minolta dealer)

Lead a team of 2 sales representatives, secretary and 2 technicians, Increased the sales of the branch office by increasing awareness of the product, ensured that all sales targets for the area are achieved. Strong customer service responsibility.

ELIT s.r.o., Olomouc, CR: Branch office Manager/Sales Rep.-automotive industry 1997-2000

Responsible for leading the branch office dealing with spare parts for cars. Strong focused on customer satisfaction and logistic.

SELIKO a.s.,Olomouc, CR: Export Sales Associate Director- food and beverage industry 1992-1996

Responsible for developing sales in German speaking countries, market research, business meetings, attending trade fairs, exhibitions, close cooperation with the company Berentzen. Leading the export sales team.

EDUCATION

MANAGEMENT and ECONOMICS COLLEGE, Ostrava, CR: Associate degree Certificate 1994-1996

SLOVANSKE GYMNASIUM, Olomouc, CR: Senior High/Secondary Graduate Certificate 1982-1986

Training: Completed numerous courses and seminars in customer service, sales strategies, inventory control, loss prevention, time management, leadership, performance assessment

LANGUAGES

CZECH/SLOVAK – native language

ENGLISH– fluent, TOEIC certificate achieved in USA, Florida, March 2011.Achieved TOEIC total score: 835 points

GERMAN – fluent, speak, read/write with high proficiency- 3 year s temporary residence in Germany

RUSSIAN, POLISH – basic- speak, read, and write with basic competence

REFERENCES

References available upon request

Date: 01/09/2017

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