Sales Support Manager

Robert E. Flora

*** ***** ** ************* ** ***18 518-***-**** 914-***-****

***********@*****.**.***

Senior Director of Enterprise and Business Services

Business/Technical Operation Marketing & Sales Revenue and Profitability Growth

Seasoned Senior Director of Enterprise and Business Services with 16 years of experience in sales/marketing in media and technology coupled with undergraduate business administration studies, with a concentration in marketing and technology. Prestigious reputation of being a delivery focused, results driven leader. Cross functional expertise and knowledge in directing budgets and finance, business development, customer service, technical operations, personnel, and marketing/sales. Strong design and implementation of operational efficiencies with overall revenue and profit growth.

Budgeting/Finance

Business Development

Client Relations

Communication

Delivery Focused

Market Growth

Personnel Management

Problem Solving

Product Launch

Project Management

Sales Strategies

Subject Matter Expert

Professional Experience

FIRSTLIGHT FIBER

Senior Director, Enterprise and Support Service, 2017 – 2017

Direct enterprise and business service operations for high speed data, internet, cloud, and voice services to enterprise and business customers in New York, New Hampshire, Vermont, Massachusetts, and Maine.

Establish and implement fiscal guidance and budgets to achieve and exceed corporate goals of $488K annual monthly recurring revenue and a 2.2M budget.

Manage business development teams that identify, negotiate, and close new business in the enterprise vertical fiber market; and small to medium business teams across all markets.

Oversee corporate projects and business development in accordance with internal and external stakeholders’ goals and objectives to meet and exceed customer satisfaction, company profit, post sale support and operational efficiencies.

CHARTER COMMUNICATIONS

Senior Manager, Major Accounts, MDU & University Sales, and New Business, 2010 – 2016

Managed regional sales, new business development, and fiber product suite development and execution for a rapidly growing television, internet, and voice provider.

Collaborated with business partners to plan and execute sales strategies, product and market development, and business development models for major accounts, bulk accounts, and client accounts for new and renewed business development and increase of overall revenue.

Developed and grew current and new client relationships.

Established, maintained, developed, and oversaw new product launches.

Managed the creation and implementation of sales and support plans.

COMCAST CABLE COMMUNICATIONS

Director, Retail Sales & Marketing / Manager, Indirect Business Development / Commercial/Business Services, 2005 – 2009

Directed retail sales, marketing, and business development for media and technology related to entertainment and online experiences. Designed and launched the sales division for commercial sales, small sales, and MDU groups. Led execution and implementation of divisional indirect channel business development and regional new business development.

Collaborated with business partners to promote and launch new products to market.

Created an innovative authorized dealer program opening up a new client market, resulting thousands of sales; and retail program taking the lead in the division for three consecutive months.

Developed an in store staffing model, divisional sales standards and practices, and productive and self-motivated sales culture.

Directed fiscal budget and revenue goals to ensure collective achievement of 243K RGU’s while managing an estimated $28.4M budget.

Exceeded 124% of goal in three product categories for two quarters.

Managed projects in accordance with retail sales, marketing, and indirect business development practices and procedures that met the Corporate Models of Excellence.

Oversaw indirect sales and business development for 6.6M subscribers and five regions.

AOL/TIME WARNER CABLE

National Support Operations Manager / Division Sales Manager, 2001 – 2004

Managed national sales/marketing incentives and national customer call center retention activities for residential and business subscribers.

Developed and analyzed the National Welcome Call Program and Customer Loyalty initiatives for new customer acquisition.

Executed national retention tracking programs and corporate retention offer testing, supporting 10.8M subscribers.

Managed National Retention and National Welcome Call annual and fiscal finances, budgets, and profit and loss margins.

Oversaw direct sales, field sales, and commercial sales staff, including 16 direct sales representatives, one field sales supervisor, and three commercial sales representatives.

Supervised residential, commercial, and retail sales accounts, servicing 175K subscribers.

Education

Undergraduate studies in business administration with a marketing and electrical technology concentration

Orange County Community College, Middletown New York

SUNY Plattsburgh, Plattsburgh New York

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