Information Technology Customer Service

ROSEMARIE A. PRICE

Lot #** Cane Hill Terrace, St. Thomas

Cell: +1-246-***-****; Home: +1-246-***-****

***************@*******.***

CAREER OBJECTIVE:

To utilize my knowledge, skills and experience in Risk Management, Information Security/Audit, Project Management, Accounting, Information Technology or a related field.

PROFESSIONAL EXPERIENCE

ERP Specialist, SAP

National Insurance Office (April 2016 to Present)

Technical Support, SAP Financials

Programming Assistance, SAP

Manager (Self-Employed)

Systematic Response Solutions (Auditing Services) (July 2015 to March 2016)

Identification of the weaknesses in a systems network.

Planning and execution of audit procedures and the creation of audit reports.

Develops, maintains and communicates technical security strategy, plans, trends and effective security practices with senior business and technology executives and employees.

Provides advice and leadership on a broad range of security items and strategies.

Enterprise Resource Application Implementation and Training

Information Technology Training.

Information Technology and Communications Auditor

Massy Barbados (October 2013 to June 2015)

Responsibility for the internal controls and risks of a company’s technology network.

Undertake audit reviews and investigations

Identification of the weaknesses in a systems network.

Creation of action plan to prevent security breaches

Provide support and advice to the management of all auditable units.

Security Technician

Sagicor Life Inc. (Group Life and Health Department) (November 2012 to September 2013)

Creation of policies and procedures

Security awareness and facilitation

Security analysis of media/console

Analysis of malware/viruses and their source.

Other technical/security duties.

Benefits Specialist

Sagicor Life Inc. (Group Life and Health Department) (May 2012 to November 2012)

Investigates queries pertaining to claims adjudication

Adjudicates claims to test the accuracy of benefits

Technical Creation of respective codes and data.

Prepares Monthly activity reports

Manager, Parameter Development & Logical Security –

FIRSTCARIBBEAN INTERNATIONAL BANK, (Operations Segment) Jan 2007 – May 2011

Management and Coaching of Direct Reports

Supervising the Bank’s main application as it relates to daily input of foreign exchange rates;

Creation and management of security profiles within the Bank for its major applications whilst ensuring that persons are afforded the correct balance of permissions necessary to fulfill their daily tasks.

Audit and sporadic analysis of security profiles to ensure that persons are not afforded functions that are not in alignment with their role or job function.

Creation of information security documentation and matrices.

Review of business processes and procedures accompanied with required documentation.

Assistance with business continuity procedures, documentation and trial runs

Project Management Assistance to Project Managers, Technical Personnel, Non-Technical Personnel and Other Users; assistance with product creation.

Assisted with IT Projects and related change management.

Business Advisor / Consultant - KPMG PEAT MARWICK

Information Technology Department, 1998 - 2006

Management of the sales pipeline.

Analysis of new potential customers and preparation of proposals.

Provided consulting to ACCPAC clients on software and hardware issues;

Project Manager/Leader

Installed and configured software, including patches and software upgrades

Trained respective users including data entry personnel and managerial.

After hours maintenance, as required.

Development and implementation of accounting system accompanied with the design of financial reports.

Data Conversion from Dos environment to Windows Environment. Redesign of chart of accounts and financial statement structure and content.

Forensic Technology Assistant - KPMG UK

Forensic Technology Department, 2005 - 2006

Securely processed and logged evidence;

Created bit-by-bit copy of data from media such as hard drives or floppy disks;

Extracted specific data from those images, for example, emails;

Decrypted media with the use of either hardware or software decryption;

Analyzed emails such as Outlook and electronic documents such as PowerPoint files.

IT Assistant - KPMG IT AUDIT (Barbados), Information Risk Management

Evaluation of current processes and their effectiveness;

Preparation of risk assessments and other related documentation;

Use of IT Tools to track relevant details and thereby facilitating a log of findings.

Document Specialist - SAGICOR LIFE INC (BARBADOS MUTUAL LIFE ASSURANCE SOCIETY), 1995 - 1998

Managed the company’s automated document assembly and document management system;

Provided training and user support to staff throughout the region;

Performed all related database management, systems analysis, and configuration functions.

Adjunct Lecturer - BARBADOS COMMUNITY COLLEGE, 1994 – Present (part-time)

Conducting lectures, preparing training manuals and counseling students in Accounting, ACCPAC, Information Technology, Microsoft Access and Excel.

KNOWLEDGE AND SKILLS ACQUIRED

Knowledgeable in Information Systems Audit Procedures;

Knowledge of Crystal Reports;

Knowledge of Quickbooks;

Knowledge of Anti-Money Laundering Concepts;

Knowledgeable of computer forensic software and methodologies;

Knowledgeable of the Banking Sector, Insurance and Financial Services & Tourism Industry;

Knowledgeable in risk identification, assessment and evaluation

Knowledgeable and experienced in training, instructional design and group facilitation;

Knowledgeable in computer applications, such as Microsoft Word and Excel;

Knowledgeable and proficient in Networking issues relating to Implementing Windows 2000 Server, and Windows 2000 Professional

Knowledgeable in Accounting Concepts & Principles and in ACCPAC for Windows.

Knowledgeable in Internet Governance

EDUCATION/ACADEMIC QUALIFICATIONS:

MSc: Information Security – University of Liverpool (June 2009)

Associate Degree in Computer Science, Barbados Community College 1992 (Major in Accounting and Computerized Accounting)

PROFESSIONAL TRAINING AND CERTIFICATIONS

CRISC – Certified in Risk and Information Systems Control, 2011

IT/Disaster Recovery Training (DRI) December 2016

Ethical Hacking Training (May 2013)

AML Training, 2010

Certified Computer Examiner (CCE) in Computer Forensics, 2005

ACL Training, 2005

Microsoft Certified Systems Administrator (MCSA), September 2003

Microsoft Certified Professional (MCP), June 2003

PC Networking, 2002

Certified Consultant, Accpac International, 2000:ACCPAC Plus Financial & Operational Modules; ACCPAC Advantage Series Financial & Operational Modules

Certified General Accountants Association – C.G.A, Level One & Level II Completion

Fellow Life Management Institute (F.L.M.I) Associate Customer Service (Level I & II Insurance Concepts, Marketing, Customer Service & Law)

Internet Society- Shaping the Internet, History and Futures

MEMBERSHIP IN PROFESSIONAL ORGANIZATIONS

Former Education Director of ISSA (Information Systems Security Association) – Barbados Chapter.

Member of ISACA (Information Systems Audit & Control Association)

Member of the Institute of Internal Auditors

SPECIAL PROJECTS

Facilitated seminar and training on Concepts of Computer Forensics to members of Law Enforcement and Fraud Squad in Barbados.

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