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Customer Service Supply Chain

Location:
Pittsburgh, PA, 15237
Posted:
November 02, 2017

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Resume:

Andrew Killackey

Pittsburgh, PA 215-***-**** ac23wi@r.postjobfree.com

Education

Duquesne University Graduated: May 2014

Pittsburgh, PA

Bachelor of Science, Business Administration

Major -- Supply Chain Management

Certifications

CSCMP- Inventory Management September 2017

CSCMP- Demand Planning September 2017

Dale Carnegie - Excellence in Customer Service February 2015

Professional Work Experience

Armada Supply Chain Solutions

Supply Planner (Darden) Pittsburgh, PA

September 2016– Present

Planned and executed replenishment of assigned suppliers/items, adhering to product acquisition philosophy and guidelines.

Facilitated achievement of Armada’s inventory management KPI (in-stock performance, inventory turns, obsolete inventory expense, expedite expense, etc).

Worked with Suppliers, Distributors and Armada Operations to anticipate disruptions in supply chain and executed strategies to maintain service levels and prevent out of stock situations.

Managed order changes in response to fluctuations in customer demand.

Generated purchase orders ensuring accurate pricing, proper arrival timing, and sufficient inventories to meet In-Stock Performance target of 99.5% and inventory turn plan for assigned items.

Created demand plans for low variability items.

Developed proper safety stock strategies through collaboration with Brand Planners; support system maintenance of forecast quantities, purchasing parameters, and safety stock quantities of assigned items.

Developed and maintained good supplier relationships, by working with suppliers to resolve issues affecting the supply chain.

Participated in the development and maintenance of SOP’s and KPI’s.

Adhered to inbound freight methods and carrier assignments, providing recommendations for adjustments based on changes in demand.

Actively participated in design, testing, and implementation of new JDA software functionality.

Armada Supply Chain Solutions

Supply Chain Coordinator (McDonald’s) Pittsburgh, PA

October 2015 – September 2016

Assigned and tendered shipments to Armada’s preferred carriers using a transportation management system (TMS) to optimize service, capacity and cost.

Identified and solved failed KPI lanes with carriers and procurement managers.

Monitored shipments to ensure on-time pick up, while proactively following up with carriers to insure desired service results are secured and issues are communicated to all parties.

Supported shipping/receiving locations with carrier issues, trailer pool coordination, rush shipment arrangements, and problem resolution as necessary.

Coordinated return disposition of refused/returned goods as required.

Assisted carriers in resolving issues regarding loading, pickup appointments and communicated to appropriate parties as necessary.

Managed the Transportation Planning Tool (TPT) to organize and consolidate LTL shipments into truckloads to facilitate improved transit times and customer service while reducing transportation expenses.

Etimine USA, Inc. Pittsburgh, PA

Logistics Coordinator May 2014 - October 2015

Worked closely with and provided direct support and job duty updates to the Logistics Manager.

Worked on various projects, issues, problems, and enhancements relating to Etimine’s transportation

and warehousing distribution networks.

Interacted with multiple types of trucking companies, railroads, warehouses, international freight forwarders, break-bulk vessel owners, small package carriers, and intermodal carriers.

Acted as the primary contact for day-to-day logistics and customer service support that includes all domestic and international freight movements.

Created weekly production schedules for Etimines’ warehouses based on current inventory levels, sales forecasts and customer orders.

Purchased packaging and warehousing materials for Etimine’s four warehouses based on current inventory levels, sales forecasts, and material lead times to warehouses.

Coordinated and affected change in shipment and warehouse processes to ensure the highest levels of performance in the areas of cost reduction, on-time delivery, availability, lead-times, and customer satisfaction.

Involved in daily small and large projects, enacted new procedures where necessary, plus provided logistics support.

Assisted with the development of operational metrics and provided reports and statistics on operational performance and activities.

Collaborated with other managers and staff managers to formulate and implement policies, procedures, goals or objectives to promote an effective distribution network.

Collected and analyzed data for trends and worked with Logistics Manager to develop, implement, and execute corrective action plans with logistics providers.

Traveled to various U.S. ports and Etimines’ warehouses to oversee vessel unloading.

Created monthly logistics reports and presented them to the President/CEO of Etimine USA, Inc.



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