Microsoft Office Customer Service

John Wright

**** ******** *** **** * Detroit, MI 48228 (1-313-***-**** email *******@****.***

Career Summary

A creative support professional with a record of increased responsibility. Proficient in prioritizing and completing tasks in a timely manner, yet flexible to multitask when necessary. Customer focused with diverse industry experience including Administrative Support and Customer Service. Excellent verbal and written communication skills.

Experience

11/12- Present Detroit Rescue Mission Ministries Highland Park, MI

Vocational Coordinator

Taught general vocational classes that included professional behavior and communication skills.

Determined resident’s vocational needs and implemented services designed to meet those needs.

Developed classes that included mini-lectures, discussions on a wide range of topics such as leadership skills, coping skills, time management, and maturity etc.

Maintained ongoing contact with residents who have left the program and assisted those clients who are having difficulty maintaining employment.

Provided or arranged tutoring for G.E.D. preparation and other educational opportunities.

Assisted clients with creating resumes, cover letters, and email accounts.

Simplified the process of retrieving data from the computer system, maintaining department records, typing and compile monthly reports.

Assisted clients with pursuing employment.

Taught basic computer operations in resource lab.

Recruited clients for Detroit Rescue Mission Ministries Culinary Arts Training Program also conducted soft skills training.

3/01-12/11 Davenport University Warren, MI

Office Assistant/Receptionist

Utilize extensive business management training to ensure efficient and effective operations.

Serve as liaison between students and senior leadership.

Responsible for answering multi-phone lines, field calls to the correct departments, data entry for new business profiles, scanning, labeling, and ordering/picking up office supplies.

Updated students’ information into computer system, created new student files.

Managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

Maintained the front desk and reception area in a neat and organized fashion.

Dispensed incoming mail to correct recipients throughout the office.

Made copies, sent faxes, and handled all outgoing correspondence.

1/99-12/00 Wayne County Community College District Detroit, MI

Office Assistant/Receptionist

Managed front office operations, acted as point of contact for customers.

Operated high-volume phone system and maintained daily direct and indirect client relations operations.

Answering customer's questions, they may have over the phone and via e-mail.

Assisted students with registration procedures, scheduled appointments in

MS Outlook, and trained new work-study students.

Maintain student graduate records and student placement files according to school policies.

Scheduled appointment for students’ assessment testing and orientation.

6/96-12/98 Wayne County Community College District

Student Activities Assistant

Launched, coordinated, and supervised men’s mentor program.

Traveled to surrounding high schools to recruit students to attend Wayne County Community College District.

Developed day-to-day activities for participants.

Conducted activity assessments and created monthly activity calendars.

Motivated student volunteers to participate in on and off campus volunteer programs.

Generated and maintained records of student training and development.

Demonstrated safety techniques on use of materials and equipments to students.

Used photo machine to create student identification badges.

Worked in collaboration with Career Planning and Placement to host Job Fairs.

Schedule recreational programs according to the convenience of groups and individuals.

Keep first aid kit handy and administer it as needed.

Skills

Proficient at an intermediate level in Microsoft Office (Word, Excel, Outlook and PowerPoint).

Education

Wayne County Community College District Detroit, MI

Associate of Arts Degree Major - Business Administration

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