Rosalie Ann Estrada

**** *. *** ******* **. Tucson, AZ 85735 (cell) 520-***-**** ac23tt@r.postjobfree.com

Objective To gain employment in a company where there is opportunity for longevity and advancement.

Employment

May 2014 – Present Ascent Aviation Services, Tucson, AZ

Human Resources : Responsible for overall office activities including office setup and organization, General human resources functions, provide professional benefit plan review and make recommendations on plan improvements; provide education and consultation on all benefits, retirement and wellness plans; manage annual Open Enrollment Process, Administration of various employee benefit plans, Affordable Care Act compliance, multiple online benefit sites, Audit and reconciled benefit invoices on a monthly basis along with creating a pivot spreadsheet for finance. Preparation of all new hire Orientation and paperwork including I-9 e-verify. Update all HR files, conduct recruitment, and applicant assessment for Direct and Contractors, Implement new programs, procedures, methods and systems; counsels employees regarding grievances, appeals, and employee relations issues; assists departmental management in the resolution of employee relations problems and issues; develops and revises policies and procedures;, conduct verbal, written, and termination paperwork along with COBRA, maintain petty cash, assist and bank deposits, Assist with OHSA and safety compliance, Maintain D.O.T. paperwork and random drug testing to be compliant by the FAA, Order office supplies, provide telephone and reception coverage, and all other duties as assigned.

Sept 2013 – May 2014 Aerotek, Tucson, AZ

Customer Support Associate: Answer incoming phone calls and direct calls to appropriate people, new hire orientation and paperwork along with managing contractor benefits program, weekly payroll, managing and auditing weekly timecards, enter new hire paperwork into data base so that there is no timely delay, assist recruiter with hiring questions and client meetings, audit new hire paperwork and folders for accuracy, enter background and request drug screenings, ensure that there is sufficient supply of office supplies, attend daily meetings so that communication is free flowing through the office, greet walk in and visitors, use multiple programs to create spreadsheets and documents to make the office run more efficient, and all other duties as assigned

Nov 2012 – Sept 2013 Transco, Morenci, AZ

Health/Safety Clerk: Perform audits on safety habits of our employees, maintain a safe work environment, made sure company was in OSHA and MSHA compliance, submit daily and weekly timesheets, manage daily man power, inspect work vehicles, Attend weekly Contractor safety meetings for All mine sites, and all other clerical duties as assigned

May 2011 – Aug 2012 Gila Health Resources, Morenci, AZ

Check in / Check Out Receptionists/Billing clerk: Check in patients for Urgent Care, verify demographics, medical insurance eligibility, collect co pay, prepare commercial insurance deposits, process commercial insurance and patient payments, process mail, answer phones or billing questions, create spreadsheets and medical history forms to assist the facility and all other duties as assigned

September 2008 – May 2011 Barnet Dulaney Perkins Eye Center, Safford, AZ

Ophthalmic Assistant: Schedule appointments for doctor days whether routine, follow up, or triage patients with emergencies, pull and file charts, check in / checkout patients, prepare patients for doctor by dilating, and retrieving patients’ visual acuity while assisting with visual fields and OCT testing, work in surgery center as discharge nurse, taking patients from operating room, clean and patch eye, explain discharge instructions and make sure patient understands. Also maintain inventory in optical by keeping up with customer feedback on latest styles or specific brands, purchasing frames for patients, bank deposits, balance cash drawers, bill exams & materials through insurance. Ordered and filled forms out for safety glasses

July 2007 – August 2008 Dr. Sam Sato Ophthalmology, Tucson, AZ

Ophthalmic Tech: Prepare patients for doctor by finding out chief complaints, assist doctor with in-office surgery procedures, schedule future appointments for patients, data entry patient demographics and charges. Request referrals and authorizations from insurance companies, schedule diagnostic tests requested by doctor, follow up with test appointments to assure patients receive results in a timely manner. Check-in patients, answer phones, return messages, pull and file charts, great people skills. (Willing to take the extra step for every patient’s unique situation).

September 2006 – July 2007 Canyonlands Community Health Center, Safford, AZ

Check in / Receptionists: Fast paced front office experience, check in patients, verify type of medical insurance and/or eligibility along with qualifying patients for Tobacco tax program, request referrals, schedule appointments for new patients and existing patients, and create image of insurance cards; collect payments and deductibles, back up for check out, answering phones, faxes, pull and file charts, and other office duties as assigned or needed; familiar with Medicare and other insurance plans, great people skills. (Willing to take extra step for every patient’s unique situation).

June 2006 - September 2006 Arizona State Prison Complex, Safford, AZ

Mailroom Clerk 1: Open and sort incoming mail by complex, read through mail and identify issues, maintained confidentiality.

Wal-Mart Management Training Program

Familiar with medical software Centricity, NexGen, Advanced MD, EMR and EMD’s and Pentagon and Quantum

Training for Mail File Processors, Indexing and Data Entry

Training for Microsoft Word, Excel, PowerPoint, GroupWise and Outlook 365

Certified Notary for Pima County

10-key number pad and PC training in Windows environment

CPR Certification expires 8/31/2018

Languages English and Spanish

OSHA 30 Training (2013)

REFERENCES

Ron Torres 650-***-**** ac23tt@r.postjobfree.com

Todd Perkins 520-***-**** ac23tt@r.postjobfree.com

Randy Wells 520-***-**** ac23tt@r.postjobfree.com