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Customer Service Manager

Location:
Council Bluffs, IA
Posted:
November 02, 2017

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Resume:

GERARDO PAREDES

Omaha, NE *****

Cell: 402-***-****

ac23s2@r.postjobfree.com

I am a hard worker with a strong work ethic,6+ years experience in custodial/ cleaning, 10+ years certified forklift operator and lawn and landscaping. I am very detail oriented, self motivated, reliable and willing to work flexible hours.Dedicated professional who excels in project and personnel management, contract administration and program coordination.Strong leadership and organizational skills. Exhibits a positive attitude and strong attention to detail at all times. Self-motivated Team leader Forklift operation Quality assurance Night Manager, 04/2016 to Current

Pilot / Flyin J - Gretna, NE

Created weekly schedules for employees. Prepared and submitted nightly bank deposits. Monitored security issues and kept shrinkage low. Organized new stock for floor placement. Wrote and submitted reports. Directed and supervised staff performance. Instructed staff on procedures for handling difficult transactions. Counted and balanced registers. Displayed merchandise for upcoming sales in visually appealing way. Oversaw disciplinary actions. Recognized for exceptional shift performance. Grew revenue by improving sales and service strategies. Head Custodian, 01/2016 to 02/2016

St.Bernadette Catholic School - Omaha, NE

cleaned all classrooms, spot mopped if needed, scrubbed halls and dining area, dust mopped, emptied trash, spray buffed hallways dining areas, stripped and waxed floors, set up for special occasions, changed the information board outside ordered new materials, chemicals, and appliances needed, upgraded MSDS files and paperwork,, worked closely with vendors, salted sidewalks and removed snow when needed, changed lights, vacuumed, performed all duties required and more to ensure the school and chapel were spotless. Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy. Perform or assist with cleaning duties as necessary. 06/2015 to 12/2015

Variety of Handyman Jobs - Omaha, NE

Mow or edge lawns, using power mowers or edgers.

Shovel snow from walks, driveways, or parking lots and spread salt in those areas. Care for established lawns by mulching, aerating, weeding, grubbing, removing thatch, or trimming or edging around flower beds, walks, or walls. Use hand tools, such as shovels, rakes, pruning saws, saws, hedge or brush trimmers, or axes.

Prune or trim trees, shrubs, or hedges, using shears, pruners Mix and spray or spread fertilizers, herbicides, or insecticides onto grass, shrubs, or trees, using hand or automatic sprayers or spreaders.

Provide proper upkeep of sidewalks, driveways, parking lots, fountains, planters, burial sites, PROFESSIONAL SUMMARY

EXPERIENCE

or other grounds features.

Trim or pick flowers and clean flower beds.

Water lawns, trees, or plants, using portable sprinkler systems, hoses, or watering cans. Rake, mulch, and compost leaves.

Plant seeds, bulbs, foliage, flowering plants, grass, ground covers, trees, or shrubs and apply mulch for protection, using gardening tools.

Decorate gardens with stones or plants.

Haul or spread topsoil or spread straw over seeded soil to hold soil in place. Advise customers on plant selection or care.

Plan or cultivate lawns or gardens.

Forklift Operation Dec 2014 Jun 2015.

Quikrete Perryville, MD.

Forklift Operation, Loaded and unloaded flatbeds and box. Prep,Cook, 03/2012 to 12/2014

Chilis Bar & Grill - Omaha, NE

Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.

Verified proper portion sizes and consistently attained high food quality standards. Maintained updated knowledge of local competition and restaurant industry trends. Led shifts while personally preparing food items and executing requests based on required specifications.

Achieved and exceeded performance, budget and team goals. Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation.

Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.

Changed and sanitized all cutting boards, benches and surfaces when beginning a new task to avoid cross-contamination.

Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions, temperature control procedures and facility policies. Practiced safe food handling procedures at all times. Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning Cleaned and inspected galley equipment, kitchen appliances, and work areas Cleaned and organized eating, service, and kitchen areas Cleaned and sterilized equipment and facilities Supported all kitchen operations when chef was absent. Maintained daily cleanliness of broiler and fryers. Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock Estimated amounts and costs of required supplies, such as food and ingredients Executed daily production lists and goals Filled beverage and ice dispensers Portioned, arranged, and garnished food, and served food to waiters or patrons Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.

Clean, stock, and restock workstations and display cases. Wash, cut, and prepare foods designated for cooking. Forklift,Reach Truck & Pallet Jack Operator, Sales Associate Mar 2011 Oct 2011. Safety and Security, 01/2011 to 06/2015

Al's Hauling and Transport - Elkton, MD

Tracking and recognizance. Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions. Interviewed, questioned and conducted undercover surveillance operations. Conducted private investigations to locate missing property, obtain confidential information and solve crimes. Helped to recover/ repossess property from someone who, had fallen behind in payment with our clients. Have experience assissting with bail bonds. Assistant Manager, 03/2008 to 11/2009

Downtown Foodmart - Omaha, NE

Opened and closed store; Mentored new employees.

Maintained and balanced cash drawer.

Provided outstanding.

customer service by ensuring customer's needs were met. Ordered supplies and maintained inventory; oversaw. employee work schedule.Maintained a clean environment, inside and outside establishment for employees as well as.

customers.

Laborer, 02/2007 to 10/2008

Creighton University - Omaha, NE

Responsible for upkeep of campus grounds and buildings; i.e mowing, landscaping, snow and leaf removal;.

building maintenance.

Mow or edge lawns, using power mowers or edgers.

Provide proper upkeep of sidewalks, driveways, parking lots, fountains, planters, burial sites, or other grounds features.

Trim or pick flowers and clean flower beds.

Rake, mulch, and compost leaves.

Slaughter House Associate, 05/1990 to 01/1993

J&J Meats - Elkhorn, NE

Responsible for rounding up, disinfecting and slaughtering cattle; maintaining cleanliness of work area.

Home Depot - Glasgow, DE

Provided superior customer service by greeting customers and offering assistance; answered customers.

questions and addressed their concerns; translated for Spanish speaking individuals. Loaded and unloaded.

pallets; Performed pack down of materials.

Operated electric pallet jack, reach truck forklift, scissor lift. Prep Cook Manager

Joe Banana's Food and Spirits Omaha, NE Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary.

Verified proper portion sizes and consistently attained high food quality standards. Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues.

Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation.

Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler. Changed and sanitized all cutting boards, benches and surfaces when beginning a new task to avoid cross-contamination.

Practiced safe food handling procedures at all times. Dishwasher/Prep

Angie's Steakhouse - Omaha, NE

Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning Cleaned and inspected galley equipment, kitchen appliances, and work areas Cleaned and organized eating, service, and kitchen areas Maintained daily cleanliness of broiler and fryers.

Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock Filled beverage and ice dispensers Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices Prepared daily food items Washed dishes, glassware, flatware, pots, and/or pans using dishwashers. High School Diploma: May 1994

Boys Town Omaha, NE Member of Boys Town Finest Club, Member of Boys Town Alumni Club, Member of Boys Town Orchid and Rose SocietyClub

Fluent in [Spanish

EDUCATION

PROFESSIONAL AFFILIATIONS

LANGUAGES



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