Customer Service Representative

PETER EBAHI OKOTOR.

No: ** Kwoi Street Sabon Tasha Kaduna State, Kaduna

ac23og@r.postjobfree.com; ac23og@r.postjobfree.com

080********.

Date of Birth 4th July, 1988.

Sex: Male

Marital Status: Single

Nationality: Nigerian

Languages: English and Hausa (fluently write, speak and read)

PERSONAL STATEMENT

I am an onion (wrapped with a multiplicity of talents, ideas and values) with a keen eye for Leadership excellence, customer satisfaction and effective interpersonal relationship skills; I am willing to contribute to the growth and attainment of organisational goals and objectives.

EDUCATION

Maritime Academy of Nigeria, Oron Akwa-Ibom state.

Higher National Diploma Nautical Science, Upper Credit Division. 2011- 2013

Ordinary National Diploma Nautical Science, Lower Credit Division. 2007- 2009.

Christ Ambassadors College, Kaduna Nigeria.

Senior Secondary School Certificate 2000 - 2006.

WORK EXPERIENCE

Nigeria Port Authority; Lagos Port Control.

Job Description:

Radio officer, keeping Radio watch, logging inn vessel arrival/departure particulars. Documentation of vessel movement inward/outward dispatch to different quota.

Officer Assistant Treasurefield Chambers, Alagomeji, Yaba Lagos

Creating and maintaining a filling system; locating document for staff members and clients filling document in their correspondent location.

Handled incoming mails, emails and outgoing message.

Doubled sometimes as a customer service representative, giving a plus one service experience to clients.

ISON BPO, Dugbe Ibadan Nigeria

Customer Service Agent.

Job Description:

Answer Phones and respond to customer request.

Provide Customer with product and service information

Upsell product and services.

Identify, research, and resolve customer issues using the computer system.

Follow-up on customer inquiries not immediately resolved.

Research Billing Issues.

Research misapplied Payment.

Recognize, document and alert the supervisor of the trends in customer calls.

Recommend process improvement

POSITIONS OF LEADERSHIP RESPONSIIBILITIES HELD

President Winner Youth Fellowship, Winner Chapel Jega Local Government, Kebbi State 2014 – 2015.

Corp Laison Officer (CLO) National Youth Service Corp, Jega Local Government, Kebbi State 2014 – 2015.

Chief Cadet Captain, (Student Union Government President Equivalent) Maritime Academy of Nigeria, Oron. 2012- 2013.

President, Nigeria Fellowship of Evangelical Students (NIFES) Maritime Academy of Nigeria, Oron. 2012 – 2013.

Prayer Coordinator, Nigeria Fellowship of Evangelical Students (NIFES) Maritime Academy of Nigeria, Oron. 2008 –2009.

Social Prefect. Christ Ambassador College Kaduna, 2005 – 2006.

OTHER CERTIFICATES

Certificate of Recognition Summer Leadership Program, The H.O.P.E foundation, The C.I.T.Y Summer Camp – August, 2016. Certificate of National Service, National Youth Service Corp – November 2014- 2015. New Hires Induction Program, Certificate of Completion – Dec, 2014 – January 2015. New Hires Induction Program, Certificate of Merit – December, 2014 – January, 2015.

TRAININGS

Induction Program (Customer Service Training) – 2015 – 2016.

Millennium Development Goals (MDGs) Sensitisation and Awares Training, National Youth Service Corp, Kebbi State Nigeria. 2014- 2015.

HOBBIES

Sightseeing, Drawing, Positive thinking, Reading.

REFEREES

References Furnished Immediately upon Request

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