Erin Pitre

** **** **. ********, ** ***** Telephone: 978-***-****

Email: ac23nl@r.postjobfree.com

Objective: I am a motivated self-starter with two years in information & data research and 15 years experience in customer service. I have strong verbal and written communication skills with clients, peers, and management. I adapt to change very quickly with minimal supervision.

Experience:

Feb 2015-

Present Bustle & Grow, Cornish, ME

Assistant Marketing Consultant

Assist with organizing marketing campaigns.

Achieve business goals by working in a team-oriented, remote, environment.

Arrange data to create new websites for clients.

Utilize Microsoft Office suite to create invoices, communications, and advertising for clients.

Deliver exceptional customer services and meet deadlines.

Nov 2016-

Feb 2017 TD Bank, Falmouth, ME

Performance Integrity Analyst

Investigated employees sales performance data to determine if manipulation took place.

Created spreadsheets and Pivot Tables to accurately assess sales performance and trends.

Developed relationships with different business partners to ensure most comprehensive utilization of resources available to the department.

Kept case log organized to be easily accessible by creating new cataloging system.

Utilized Excel, PowerPoint, Outlook, Word & other tools to organize case documents.

Presented findings of cases to management.

Nov 2015-

Nov 2016 TD Bank, Auburn, ME

Small Business Banking/Merchant Solutions

Answered phones to assist customer with account specific inquiries including balances, deposit amounts, assisted with balancing customers books, pulled detailed ACH/Wire batch details and assisted with Business Direct online technical inquiries.

Pulled multiple daily reports and organized them to advise manager of trends and suggested improvements.

Served as an ambassador providing guidance for new hires in system navigation, product selection and research inquiries.

Completed daily tasks assigned by manager to help motivate and educate team.

Aug 2013-

Nov 2015 TD Bank, Auburn, ME

Banking Specialist I

Guided customers in building a stronger, well rounded relationship with TD Bank including opening new accounts and processing referrals as necessary.

Answered phones to assist customer with account specific inquires including overdraft fees, stop payment and transaction details.

Served as an ambassador providing guidance for new hires in system navigation, product selection and research inquiries.

Completed daily tasks assigned by manager to help motivate and educate team.

Oct 2012-

June 2013 Dolliver-Myers Family, Killeen, TX

Live In Nanny

Supervised five children during the absence of their parents.

Scheduled and attended all medical appointments.

Maintained accurate daily records of activities, meals and naps

Did all household shopping and maintained budget for family.

Recommended and carried out disciplinary actions for inappropriate behaviors.

March 2006-

Feb 2012 The Home Depot, Watertown, NY

Head Cashier/Pro & Service Desk Associate

Maintained high standards of customer service during high-volume, fast-paced operations.

Reconciled cash drawers daily.

Handled scheduling lunch and break times for the front end associates in order to ensure proper coverage while maintaining flexibility to cover gaps.

Prevented store losses using awareness, attention to detail and integrity.

Promptly assisted with questions, problems and irritants in person and via telephone.

Education:

Apr 2012-

Oct 2012 Northeast Technical Institute Medical Lab Assistant, Scarborough, ME

MLA certification

Skills:

Ability to work effectively and efficiently in a fast-paced environment both independently and with a team

Great written, verbal and interpersonal communication skills.

Excellent organizational skills, as well as time management and planning skills.

Proficient in Microsoft Office suite of products.

Contact this candidate