Technical Support Information Technology
Resume:
Lake Wales FL, *****
Home Phone: 863-***-**** Cell:863-***-****
Email: ac23mt@r.postjobfree.com
Jason O. Patrick
Objective
My objective is to work for a great company that has room for advancement. And where I can use my computer, technical, and customer care skills to the fullest. I am very knowledgeable of computers and I am very quick to learn and willing to learn. I have worked with Windows 95, 98, ME, 2000 Home, 2000 Pro, XP home, XP Pro, Windows 8, Windows 8.1, and Windows 10 Pro, as well as experience working with DOS, Novell, NT, Outlook, Outlook Express, Excel, Works, PowerPoint Presentations, Microsoft Access, and Word. I also have experience in customer service, help desk, technical support, filling, office equipment and call center experience. I am also experienced in LAN/WAN troubleshooting.
Experience
06/15 – 02/16 Sutherland Global
Tech Support
My job was to take inbound calls regarding issues with a popular gamming system. With this position I assist customers that have issues with the gaming console, installation/removing games, and technical issues with the game and apps. I also helped with connection issues using wireless and wired connection. Handled repair issues such as setting up repair tickets, checking repair status, and other repair related issues. I also handle my own personal customer follow-ups to make sure the customer issue is resolved.
10/14 – 03/15 ManPower/Concentrix
Tech Support
My job was to take inbound calls regarding issues with the TurboTax software. This including downloading, installing, and deleting the software. I also help resolve any issues the customer or employee may have using the online product. I help troubleshoot login issues such as username and passwords.
07/12 – 10/14 University of Phoenix
College
After finishing my Associates Degree I decided to work on getting my Bachelor’s Degree. During this two year period I focused on mainly finishing my Bachelor’s Degree.
06/10 – 06/12 University of Phoenix
College
During this time I focused on getting my Associates Degree.
09/06 – 05/09 Accent Marketing
Technical Support
My job at accent marketing was to assist customers who called in about issues they were having with their cell phone and cell phone service. I also assisted customers with any questions that are billing related. I also assisted customers with setting up new accounts.
01/04 –06/06 Talk America
Senior Tier 2 DSL Technical Support Rep
My job was to answer incoming calls from or customers concerning their DSL service. I was a senior tier 2 DSL technical support rep that handled all calls concerning connectivity with TCP/IP, USB, and certain Wireless routers. Also handled calls concerning browsing the internet using Internet Explorer, Netscape, or Mozilla that our Tier 1 reps could not get fixed. I also helped roll out the Talk America DSL service to our customers. I also help troubleshoot email problems.
03/02-03/03 Nokia Mobile Phones / Prostaff
Tier 2 Technical Support Wireless Data
My job was to answer incoming calls from customers or clients that have Nokia phones. I was the second level of support if the general support team could not fix the problem. I would troubleshoot connectivity issues between the customer’s phone and PC. I would also walk customers through setting their phone to be used as a modem and to synchronize with their PC. I also answered incoming emails from customers offering technical troubleshooting for all Nokia model Phones.
03/01-03/02 America Online / Software Spectrum
Technical Support Representative
My job at Software Spectrum was to answer incoming calls from current America Online and CompuServe members. I helped the customers with connectivity issues using the AOL and CS software. I also troubleshoot email, buddy list, Internet, account status, and the installation and un-installation of the AOL and CS software. I walked customers through setting their software to use TCP/IP and Cable connections as well as dial up connections. Along with this position I also had to offer PC troubleshooting with Windows 95, 98, ME, 2000 and 2000 Pro.
02/00-03/01 Capital One Financial Services
Member Service Representative
My job at Capital One was to support incoming calls from current and prospective customers. I helped customers understand finance fees, over limit fees, past due fees, and revolving interest as well as all other information concerning their accounts. I also increased or decreased credit limits as well as close and open accounts.
Education
10/15 – Current Florida Insitute of Technology (Florida Tech)
Master of Information System
With Concentration in Information Assurance and Cybersecurity / Database Administration
10/14 – 10/15 University of Phoenix
Master of Information System
With Concentration in Information System Management
07/12 – 10/14 University of Phoenix
Bachelor of Science in Information Technology
With a Concentration in Software Engineering
06/10 – 06/12 University of Phoenix
Associates of Arts in Information Technology
With a Concentration in Programming
High School Diploma
References:
References can be provided upon request.
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