Denis Garon Technical Specialist

ac23mm@r.postjobfree.com 780-***-**** Grande Prairie, Alberta

Energetic, performance focused professional with broad based experience driving technology and technical software and hardware initiatives. Execution focused attitude with proven record of developing and delivering tactical and strategic business solutions. Exceptional technology skills combined with ability to drive user-centric solutions, resolve complex issues and win customer loyalty. Effective colleague distinguished for exceptional communication skills and ability to form strategic partnerships while driving sustained organizational performance.

Areas of Expertise include:

Hardware & Software Systems

Troubleshooting

Technical Solutions Expertise

TCP/IP Protocols

System Administration

Server & Raid (SAN) Technologies

Quality Assurance

Customer Service Oriented

Problem Solver

Professional Experience

HALLIBURTON GROUP CANADA Clairmont, Alberta

Desktop Analyst II, Apr 2012-Present

Sole responsibility for IT management of 600+ computers and 300 mobile devices, serving 60,000 networked employees.

Successfully resolved API issue on enterprise wide roll out of new mobile phones.

Supported shipment of 250,000+ products by collaborating with product sales team to address technical glitch.

INFOTECH SOLUTION PROVIDERS Grande Prairie, Alberta

Desktop Analyst, Jan 2010-May 2012

Initiated set-up of Windows Servers 2008/2012, complete with exchange servers.

Oversaw management of Blackberry servers, including adding and removing registered users and releasing updates in a timely manner.

Supported customer service by responding to complex computer issues, logging over 600 hours monthly.

Responsible for set-up and maintenance of email servers and key customer services.

SHARPE SOUND TELEVISION INC. North Vancouver, British Columbia

Systems Administrator, Oct 1996-Jan 2010

Directed all computer and networking functions for on call 24/7 high demand environment.

Designed and integrated all new systems into existing working environment, including 400 Terabyte data array, Windows Server 2003, Linux Servers, Windows Server 2008, and Mac OS X Server.

Led interviewing and training of new staff members.

Electronics Technician/Audio Engineer, Jul 1991-Oct 1996

Successfully configured first computerized editing system, paving company entry into the digital age.

Provided repair and maintenance of numerous analogue audio devices.

Transferred audio from main stage to production copies.

Previous experience includes Drilling Manager with Nabours Drilling and Bookeeper/Owner Operator with Garon Apiaries.

Education & Training

Network Administration and Design

BCIT BURNABY British Columbia, CAN In Process

Digital Recording Arts and Mastering

COLUMBIA ACADEMY British Columbia, CAN 1990

Electronics Technician

NAIT Edmonton, Alberta 1988

TRAINING

ITIL

Comp TA

Office Professional

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