Manager Customer Service
Resume:
LauniE Mayes
OBJECTIVE
To obtain a challenging position with growth potential that will allow me to utilize my Managerial, Administrative/Clerical Support, Office Management/Coordination, HR, Insurance Proficiencies while acquiring anew in a welcoming environment.
SKILLS & ABILITIES
Effective Leadership & Organizational Skills, Efficient MS Word & PowerPoint Skills, Intermediate MS Access & Excel, Proficient in all facets of office automation, proficiencies include but are not limited to 20 + yrs. Of Administrative/Clerical support skills, Great Communication Skills, Exceptional Interpersonal Skills, Networking (establishing and maintaining), Proficient Typist, Excellent Customer Service Skills Significant Courses: Acquisition and Contract Management, Legal Studies, Human Resource Management, Finance, Insurance, Bookkeeping, Marketing, Business Ethics, and Project Management
EXPERIENCE
OFFICE MANAGER, GEACH MAINTENANCE
08/2011-02/2017
●Manage and/or supervise a small office of 17 employees
●Prepare correspondence for review and signature
●Organizing A/P & A/R, preparing weekly payroll, and overseeing of all payroll related tasks
●Maintaining personnel files, data entry, contract review
●Ensure all vendors are contractually insured and in compliance.
●Coordinating company meetings, and events
●Managing Executive(s) schedules and travel itineraries
● Procurement, Inventory, and Oversee branch administrative duties ensuring completion in a timely manner.
SENIOR PROGRAM SPECIALIST, MARRIOTT INTERNATIONAL, INC.
04/2006-01/2011
●As a senior program specialist of the Corporate Headquarters of Marriott International Inc. I successfully increased Marriott’s insurance compliance from 12% to 87%.
●Significant growth from entry level to executive level within the first year of employment.
●Monitored and assumed responsibility for the tracking of COI’s of the Casualty/Property Insurance Policies for all Franchised and Owned Marriott Hotels (Domestic only nominal International).
●Duties Included but were not limited to being responsible for approving openings, closings, and managerial acquisitions (e.g. sells, conversions, refinances via lender letters and re-licensing’s this duty is achieved by meeting deadlines, forecasting, prioritizing workloads, verifying and tracking Certificates of Insurance.
●Effectively and efficiently managed franchised portfolio included over 3K franchised owners and clients.
●Sustained excellent working rapport(s) on a daily basis to clients, colleagues, vendors and their deployed Insurance Agents and Brokers.
●Ensured all COI’s compliance and evidenced the required contractual obligations per the executed Franchise/Management Agreements including Verbiage, Limits, and Lines of Insurance Coverage.
●Responsible for over 16 operational programs which included executing Surety Bonds (Notary, Utility, Health/Spa, Liquor, and EPA state mandated entities.
●Successfully assured renewals for Domestic Casualty Insurance Programs (UST/AST Storage Tank Liability) policy terms.
●Proficiently implemented effective, cost-conscious, procedures for the underwriting of each policy terms.
OFFICE MANAGER/TECHNICAL RECRUITER, SAPPHIRE TECHNOLOGIES
01/2004 to 04/2006
●As the office manager at Sapphire Technologies; a Staffing Agency responsible for providing incumbents whom were skilled in Information Technology fields deployed to a wide host of Fortune 500 clients.
●Answered incoming calls ensuring callers a direct, prompt, and professional experience while traveling to the proper entity within the company.
●Identified and assessed candidates that encompassed the technical skills per requisitions received by client(s).
●Responsible for direct sourcing and creative candidate generation abilities.
●Executed the most feasible strategy development required.
●Demonstrated and Assisted in the success of developing and executing candidate deployment.
●Built and maintained effective relationships with candidates and clients.
●Utilized oral and written communication skills while performing tasks such as employee rate/bill Changes, pay increases, terminations, and vacations request.
●Procurement, Inventory, and Oversee branch administrative duties ensuring completion in a timely manner.
●Duties also included performing employee HR/Personnel files, AP/AR, payroll, Managed all aspects of T&A, while providing excellent administrative /clerical and customer support to sixty-eight (68) external employees and an internal branch of Nine (9) Branch employees and Regional Managers, SVP, and VP including regional offices in Woburn, MA and Vienna, VA.
●Tracked, Monitored, Maintained insurance binders for consultants that were contracted through third party agencies on H1-Visa.
●Maintained Personnel files, updated, revised, and/or recorded pertinent employee data (internal & external) utilizing several databases such as: Lotus Notes, Excel, Microsoft Outlook, and PowerPoint. I am also proficient in all internal database(s) known as Bullhorn, TKO, and many intranets.
●Compiled and managed all internal forms and personnel files and procedures for new hires including conducting interviews and criminal/drug background testing per State, County, Federal, and Labor Law Mandates.
●Successfully decreased company’s overhead expenses by 35%.
●Performed Client/Sales Tracking.
●Gathered and disseminated Regional/Office Metrics.
EDUCATION
VIRGINIA STATE UNIVERSITY, BIOLOGICAL SCIENCE
08/1995 -05/1997
REFERENCES RENDERED UPON REQUEST
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