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Customer Service Administrative Assistant

Location:
Westlake, OH, 44145
Salary:
negotiable
Posted:
November 02, 2017

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Resume:

Marianne E. McGuire

***** ******* ****, #***, ********, OH 44145 571-***-**** ac23lr@r.postjobfree.com Professional Goals

I wish to find employment where I can use my extensive and varied experience and skills in any of the following positions:

Legal secretary (either in a law firm or with in-house corporate counsel); Administrative assistant;

Receptionist;

General clerical support; or

Customer service representative.

Work History

JENNER & BLOCK, LLC (1099 NEW YORK AVE., NW, WASHINGTON, DC/202-***-****) 1998 TO 2017

Maintained appointment schedules and updated attorney contacts in Outlook.

Arranged conference calls, meeting set-ups and logistics.

Arranged all aspects of travel and prepared itineraries.

Input and edited data into Webtime software.

Edited and finalized client invoices (including write-ups, write-downs, transfers, splits, multiple recipients) in Legal Management System (“LMS”) software.

Provided A/R reports to attorneys and clients.

Maintained updated files of all Outside Counsel Guidelines.

Prepared travel and expense reimbursement forms and check requests via electronic format.

Reviewed attorney credit card statements to capture outstanding expenses for reimbursement.

Prepared file opening forms including conflict checks and new business intake forms.

Prepared, finalized and circulated new client engagement letters and followed up with clients to ensure receipt of executed engagement letters.

Prepared, edited, formatted and proofread correspondence, pleadings, briefs and reports from hand- written notes, transcription and attorneys’ hard-copy drafts.

Drafted PowerPoint slides for business development presentations.

Assisted with trial preparation including photocopying, scanning, faxing, prepared UPS and FedEx labels and mailings, prepared binders and indexes.

Maintained client files including creating records using LegalKey software and prepared inactive files for storage.

Provided back-up coverage for team secretaries during absences, and provided coverage on a rotating basis for receptionist during lunch breaks and absences. ARTER & HADDEN (CLEVELAND, OH & WASHINGTON, DC) 1986 TO 1998

Secretary to senior associate and paralegal in workers’ compensation defense/general civil litigation practice group in Cleveland. Relocated to Washington, DC office in 1989.

Secretary to two partners in FCC practice and eventually became secretary to Managing Partner in medical products defense and general civil litigation practice. Page 2

Became Secretarial Supervisor in August 1997.

Was responsible for supervising legal secretaries in rapidly-expanding DC office.

Conducted initial interviews and made recommendations for hiring and terminations.

Monitored secretarial time reports for attendance.

Coordinated new employee orientation including ensuring implementation of company policies, procedures and programs.

Updated employee handbook.

Maintained leave calendar and approved vacation requests.

Assigned floaters to cover secretarial absences.

Conducted bi-yearly meetings with secretarial practice groups.

Performed many other administrative-related duties as needed. BAUGHMAN & ASSOCIATES (CLEVELAND, OH) 1981 to 1986

Provided legal secretarial and docketing support in small boutique law firm specializing in workers’ compensation defense.

Qualifications

Proficiency with MS Word, Outlook, Excel, PowerPoint

WebTime (time entry system)

LMS (client billing system)

MRM (Meeting Room Manager, conference room scheduling program)

Hummingbird DM (document management system, similar to Worldox)

Proficient with photocopier, scanner, fax machine

Very high degree of discretion and confidentiality

Ability to organize and prioritize assignments

Excellent verbal and written communication skills

Teamwork oriented but very comfortable working independently

Ability to multi-task in a fluid environment with changing priorities References

Provided as requested.



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