Customer Service Microsoft Office

Brandy Garcia

Objective:

Seeking a challenging position, utilizing my payroll and management experience.

Accomplishments

Experienced Professional with over 13 years of experience in payroll and business operations

Creative problem solver with the ability to motivate and resolve conflict

A strong commitment to customer service

Detailed oriented, a builder of cohesive work teams and success oriented

Skill Summary

Thorough knowledge of all payroll laws and processes.

Skilled in benefits, garnishments, 401k and taxing authorities.

Experienced in customer service - internal and external.

Driven by detail, accuracy, confidentiality and dead-lines.

Professional Experience

Noodles & Company 2011-Current

Payroll Specialist (Lead)

Process biweekly multi state payroll for 10000+ employees.

Obtain all information regarding payroll related issues. Implement and modify system requirements. Maintain internal database files.

Research, troubleshoot and resolve issues that arise in the production system including data inconsistencies and unexpected error messages.

Audit system entries and takes remedial action as deemed appropriate.

Collaboration with the HR and IT technical staff.

Prepare and analyze report data crucial to the administration of HR, benefits, payroll, employment, compensation, etc.

Determine and set up taxing authorities for individual employees

Create, maintain and implement all payroll documentation for compliance

The Berry Company (Contract) - 2010 to 2011

Payroll

Reconciled Paid Time off balances.

Updating garnishment files.

Assisting with day to day payroll functions.

ADP online (PayExpert, EZLabor).

FASTAFF/ US Nursing- 2006 to 2010

Payroll Supervisor

Responsible for providing field managers and employees with all payroll related needs, including new hires, terminations, transfers, rate changes, manual checks, garnishments, and employment and social security verifications.

Process weekly and biweekly multi state payroll for 3500+ employees.

Obtain all information regarding payroll and HR related issues. Implement and modify system requirements. Maintain internal database files and tables, and developed custom reports to meet the requirements of company management and staff.

Research, troubleshoot and resolve issues that arise in the production system including data inconsistencies and unexpected error messages.

Audit system entries and takes remedial action as deemed appropriate.

Collaboration with the HR and IT technical staff.

Prepare and analyze report data crucial to the administration of HR, benefits, payroll, employment, compensation, etc.

Develop standard reports for use by others.

Maintain integrity of system set ups, and user responsibilities and security for PS and Kronos.

Manage and maintain all personnel files.

Create, maintain and implement all payroll documentation for compliance.

Colorado Auto Auction (2003 to 2006)

Payroll Coordinator

Processed weekly payroll; including duties associated with payroll (leave/ vacation time, W4’s, verifications, etc.)

Assisted with reconciling disability insurances, and ensured contributions to employee pension plans were made in a timely manner

Provided excellent customer service by answering garnishment and wage verifications, and customer service inquiries

Shamrock Foods (1999 to 2002)

Auditor

Validate that all product orders and invoices were correct

Ensure 100% of store orders were loaded

Customer Service check with all store managers after receipt of shipment

Programming and Software Skills

Microsoft Visual Basic® 6.0, PeopleSoft 8.0 and 8.9 (System Matter Expert) Microsoft Office XP, Microsoft Windows® 2000, Excel, Word, Kronos, Ultimate Software and Workday.

Education and Other

Member of the American Payroll Association

Diploma

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