Tasha Duplechain

*** ******* ******, ***** ******, LA 70586

ac23l2@r.postjobfree.com

337-***-****

CAREEER PROFILE

Administrative Professional with 16 years’ experience specializing in Case Management, Data Entry, 10 Key, and Office skills. Exceptional Customer Service Skills

PROFESSIONAL STRENGTHS

Possess excellent communication skills, both written and verbal

Goal-oriented and ability to handle multiple tasks

Possess strong organizational skills

Ability to type 50 words per minute

Possess excellent phone etiquette and interpersonal skills

Operate as a team member and stand-alone tasks

TECHNICAL EXPERIENCE

Excellent Data Entry Skills

Experience with Microsoft Office Word, Excel, Outlook, and 10 Key

Experience with the US Work Base/Database

Knowledge of PowerPoint

PROFESSIONAL EXPERIENCE

Acadiana Works, Inc. was a non-profit organization contracted through the state to provide unemployment assistance. I held multiple positions with the company within a 16-year period. Main duties included: Administrative, Case Management, Data Entry and Clerical

Data Entry/Case Management 10/2016-06/2017

Ville Platte, La

Supervised and trained clerical staff

Maintained appointment schedule

Developed and proofread contracts, modifications and correspondence using Microsoft Word and Excel

Maintained office files with a high-level of confidentiality

Prepared and submitted required reports using Excel, Access and US Work Base

Processed and submitted invoices, timesheets, and supporting documents via US Work Base and Excel

Ordered and processed requisitions for office equipment and supplies for 7 parish offices

Prepared bids for items over the maximum amount

Reviewed applications and documentation to determine eligibility for programs offered

Maintained data entry via state and local database for financial and reporting purposes

Monitored and evaluated customer’s attendance and performance while in training

Resolved monitoring and/or auditing findings and prepared response to those findings

Maintained employer log for tracking all placements, slots and funding

Provided excellent customer service by email, phone and in person

Handled all incoming and outgoing mail

Maintained schedule and event calendar

Operated new office technologies as they were developed and implemented

Operated office equipment such as: computer, phone system, copier, scanner, printer, and fax

MIS Specialist (IT Data Base Analyst) 05/2016-06/2017

Ville Platte, La

Provided guidance and direction to AWI staff on data issues

Trained AWI staff on State MIS, local database and relevant software applications utilized

Prepared and reviewed operational reports and project progress reports

Coordinated with senior staff to evaluate reports, create solutions and meet goals

Consulted with Director and State to effectively develop reporting practices and resolve problems

Consulted with users, management, vendors, and technicians to determine computing needs and system requirements

STEP Case Management Specialist (WFD Officer 2) 09/2015-10/2016

Opelousas, La

Provided Case Management services to work eligible cash assistance recipients in multiple parishes

Documented all case management activities in state system

Accessed and reviewed state system reports to monitor clients

Monitored clients to ensure activity compliance and work with them to overcome any challenges and barriers

Workforce Development Assistant 2 08/2006-09/2015

Opelousas/Ville Platte, La

Assisted employers with recruitment and placement of new hires

Completed reports as required by director, Accounting, WIB and Supervisor

Prepared and Submitted accounting documents via APEX database to ensure payment

Regularly attended training to enhance skills and provide current information

Communicated with employers to Develop and Distribute OJT and Work Experience Contracts

Assisted supervisor with completing sign-up for applicants receiving Educational and Employment services

Researched internet and newspaper ads to provide greater employment opportunity

Assisted in the preparation of applications and resumes to ensure job placement

Coached members on interview etiquette

Business Service Secretary 09/2001-08/2006

Opleousas, LA

Operated computer and typewriter to perform general clerical duties

Prepared OJT and Work Experience contracts, modifications and correspondence using Microsoft Word and Excel. Knowledge of PowerPoint and Outlook.

Proofread materials prior to submitting to appropriate staff

Labeled and Filed folders and correspondence pertaining to OJT and WE Contracts

Maintained employer log for tracking all OJT and Work Experience placements, slots and funding

Received messages for department staff members

Communicated with staff and employers via Lotus Notes and Yahoo

Prepared Power Point Presentation for the OJT Program

Performed any other assignments as directed by supervisors and appropriate authorities

EDUCATION

GED, Bayou Chicot High School, Ville Platte, LA 03/1999

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