Carmen Hoffmann

** ******* ***** *.*.

Calgary, AB T1Y 4H4

ac23km@r.postjobfree.com

To obtain employment in the administrative field

WORK EXPERIENCE

Order Fulfilment /Receptionist

SUBNET Solutions Inc. Calgary, AB

May 2014 to August 2017

Reception and in 2015 moved to Order Fulfilment.

• Reception duties, including answering calls, directing and assisting customers with questions. Assisting in processing documentation for training programs, arranged delivery of products and training materials to final locations. Have processed as many as 45 boxes at one time, assisted in setting up International shipping, particularly to South America. Switched shipping documentation from manual to web based documents

• Order fulfilment - was responsible for processing all sales invoices from sales department, getting parts and other items needed and having the order fulfilled in time. Also did data entry on CRM system for the orders, making sure any permits etc. were processed. Usually worked with little to no supervision from manager.

• Processed and assisted with data entry for training and other items as needed, including getting items together for shipment for Marketing department, and shipping/reception relief as needed.

Receptionist

Joy Global (Canada) Ltd Calgary, AB

March 2011 to January 2014

Reception and assistant to HR and accounting departments.

• Assisted HR in doing criminal checks and setting up of drug testing for potential employees and for employees working off site as needed in a timely fashion, and providing any additional assistance (filing etc.) as needed

• Office managerial jobs such as handling and setting up of purchase orders, supervising contractors and cleaning staff working on site as well as setting up repairs as needed with the building owner. Assisted in setting up and distributing stationary/postcards for the company stock purchasing program

• Maintained and assisted in setting up all new hire manuals for all district offices, and establishing a better filing/maintenance system in keeping all HR documents easy to locate and updated. Responsible for setting up Policy Manuals for distribution to other locations in Canada

• Sorted, stamped and distributed invoicing to Accounts Payable and assisting with general paperwork as needed

• Prepare and arrange deposits of cheques for Accounts Receivable

Receptionist / On Call Relief

Silvera Calgary, AB

July 2010 to April 2012

Reception and administrative work every other weekend, including answering phones, dealing with family and residents as needed as well as primary emergency person.

• Evening relief as needed for this 24 hour independent care facility. Evening duties include light housekeeping and serving duties in dining room.

Receptionist / Customer Service Assistant

Westco Calgary, AB

July 2010 to January 2011

Answering Main line and transferring calls as needed

* Data Entry, Filing and scanning and support to CSR as required

Temporary Administrative Positions

Friday Personnel Calgary, AB

January 2010 to July 2010

Various Reception and Administrative positions on a temporary basis

* Worked for a variety of businesses including construction, mortgage and others

* Adaptable and dependable, often called for last minute positions.

Warehouse Administrator

Hopewell Distribution Calgary, AB

June 2009 to January 2010

Warehouse Administration

* Arranged and prepared shipping documentation using SAP and Red Prairie.

* Coordinate with supervisors for all inbound/outbound vehicles

* Use and familiarity with Demantics system, coordinated and supervised crew for Demantic system loading

Condominium Manager Assistant

Montgomery Ross Calgary, AB

August 2008 to March 2009

Assistant to 11 property managers, clerical duties and reception relief

* Draft letters for Managers using Word or WordPerfect

* Responsible for updating resident information on database. Also created and maintained data bases for managers on Excel as required.

* Arranged special holiday trip for all staff to Las Vegas

* Communicated with tradesmen and contractors in setting up repairs

* Support managers with day to day work when they were not in office

Sales & Shipping Administrator

Mitsui & Co. (Canada) Ltd Calgary, AB

February 1998 to January 2008

Handled all documentation for import/export of items both to and from Canada, including payment to vendors

* Experience in SAP, email communications with overseas offices, accurate and dependable data entry.

* Responsible for all day to day office administration, such as bill payments, dealing with lease obligations, travel arrangements and ordering supplies.

* Created and maintained data base on hotel and other travel arrangements that was provided to all National and Tokyo head office International offices

* Served as reception, and back up as needed for this small but busy office

* Worked closely with Foods and Coal manager, especially when they were out of office to ensure that any problems were avoided and back up and assist where needed

Temporary Administrative Positions

Friday & Hunt Personnel Calgary, AB

1995 to 1998

Employee of the month for Hunt Personnel Oct 1997.

* Assigned various temporary positions, for various administrative positions, in particular for BP Canada, Field Aviation and Bombardier.

* Developed reputation for reliability and promptness which ultimately led to permanent employment.

IT Assistant

Jewelway International Calgary, AB

1994 to 1997

Assisted IT technician in repairs, set up and assistance for employees for internal computer system. Trained in Windows 311 maintenance

* Provided backup for Quality control, shipping, data entry and reception as needed when employees went on vacation

Office Manager

Alberta Auto Trend Calgary, AB

1993

Created and developed business plan to secure loans, locations and beginning set up of automotive repair service, including set up of office

* Created initial business by visiting/faxing insurance companies offering a low price deal for vehicle inspections for their clients

Clerical

Insurance Co.'s Calgary, AB

1978 to 1993

Worked for Guardian Insurance, Johnson & Higgins in all clerical aspects of the insurance industry

* Responsible for accurate data entry, filing, accounts receivable and reception relief

EDUCATION

James Fowler HS Calgary AB

Skill Sets

Strong clear communication skills, both verbally and written, used to dealing with customers and clients who did not have English as their first language and able to communicate accurately and efficiently with them

Adaptable, quick to learn new skills and computer programs. Able to work independently or as part of a team, and backup other office personnel as needed. Strong clerical and data entry skills. Reorganized and updated various filing and data entry systems. Intermediate skills in many computer systems, in particular Microsoft Office Suite and other data based programs such as Access and ACT! Also experience with SAP, CRM and Sharepoint. Basic Accounting abilities, strong shipping skills, familiar with Canadian and International documents.

REFERENCES AVAILABLE ON REQUEST

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