Page *

Machelle Peebly

Organizational Engineer

ac23jl@r.postjobfree.com

Summary

Drives enterprise-wide projects, addressing business challenges and achieving organizational goals. Ensures organizational alignment from design to execution. Integrates initiatives from definition through implementation. Ensures effective stakeholder engagement and communication. Manages, tracks and measures awareness, understanding, buy-in and support. Provides feedback to facilitate open discussions of organizational improvement opportunities. Efficiency expert with extensive experience in startup operations including needs analysis and the development of standards, systems and procedures.

Customer centric, servant leader.

Experience

Director of Learning and Development at PNC

2000 - 2009 (10 years)

Aligned business, technology, and talent strategies. Transformed the Learning and Development function by establishing a clear vision aligned with business and technology strategies.

Responsible for the assessment, planning, development, implementation and management of multi-channel training programs.

Training included a wide range of technical (application and programming), product, customer service, as well as career development and leadership programs. Direct supervision of managers and project manages with matrix supervision of task force members and vendors.

Consulted with executive management and HR partners to develop competency models and performance metrics.

Pioneered enterprise-wide eLearning, new employee orientation, performance management, mentoring, PMI certification, and talent and leadership development programs. Page 2

Spearheaded Succession Planning Process.

Dramatically improved employee satisfaction scores and achieved significant ROI. Owner

February 1994 - 2000 (6 years 11 months)

Marketed and sold consulting services to corporate clients. Conducted and evaluated needs assessments. Designed and delivered professional training. Wrote easy to use reference manuals. Provided help desk support and consulting to clients.

Evaluated new products and software and recommended upgrades as required. Evaluated proposals. Supervised the acquisition and installation of software, hardware and peripheral equipment. Reviewed and tested programs written by programmers to ensure they met objectives and specifications. Routinely interfaced between end-users, planning consultants, programmers and dealer salespeople. Managed software development projects, developed the functional and program design specifications and user documentation for all aspects of projects according to agreed upon budget and deadlines across multiple industries including, investment banking, financial services, sales, accounting and retail. Developed diagnostic knowledge management systems for the Help Desk Industry. Determined project specifications and scope. Managed project resources and team. Designed and delivered courses in Knowledge Engineering Methodology. (ServiceWare)

Led team to develop a strategic framework to deliver a B2B order management system to Michelin N.A. and it's distribution channel (1997). (Signal Internet) Chief Learning Officer at PNC

January 1998 - December 1999 (2 years)

Transformed the Corporate Banking and Commercial Real Estate Learning and Development function by establishing a clear vision aligned with business and sales strategy. Consulted with executive leadership and HR partners to develop employee and leadership competency models and performance metrics.

Page 3

Initialized the ramp up and ongoing management of a team of internal and external designers, developers and facilitators.

Developed a distributed learning model which reduced cost per participant by 80% and course completion times by 40%, allowing the offering of a greater breadth and depth of training to all employees. Reduced overall training expenditures by $1.5 million. Led the first successful corporate deployment of a distributed learning model (CBT). The project was nominated for a Smithsonian Award in Innovation.

Commercial Loan Operations Project Manager at PNC

November 1995 - 1996 (1 year 2 months)

Managed $1 million strategic project supporting the replacement of the legacy core operating system, affecting 1,500 employees.

Responsible for instructional design, implementation strategy, technical deployment and change management. Recruited and managed staff of 20 people, including internal employees and external vendors. Technical and Training Support Manager - AMRESCO at Bank of America 1988 - 1994 (7 years)

Responsible for all aspects of training for 1,200 employees in 5 states, including technical, operational, sales and leadership training.

Designed, developed and delivered training programs, including new hire, sales and relationship management.

Specialized in merger integration and conversions, focusing on change process, skills based training and assimilation training.

Analyzed workflow processes and designed and developed automated solutions to support business strategy, including an Expense Tracking, Risk Rating and Asset Information Management System. (Dashboard prototype).

Developed operational standards, systems and procedures. Page 4

Program Coordinator and Instructional Designer at United Way of Central Carolinas 1985 - 1986 (2 years)

This program trained young professionals to effectively participate on boards of United Way partner agencies and nonprofit organizations.

Upon completion of the training sessions, participants were matched with a partner agency nonprofit to serve on their board of directors for one year.

Education

University of Pittsburgh - Joseph M. Katz Graduate School of Business Information Technology Project Management, 2000 - 2000 University of North Carolina at Charlotte

Educational/Instructional Technology, 1991 - 1993

Queens University of Charlotte

Humanities/Humanistic Studies, 1983 - 1988

Activities and Societies: Westminster Society, History Club, English Club, Soccer Page 5

Machelle Peebly

Organizational Engineer

ac23jl@r.postjobfree.com

Contact Machelle on LinkedIn

Contact this candidate