Data Entry Customer Service
Resume:
Jasmine Cezar
Abbeville Sc 29620
****************@*****.***
SUMMARY OF QUALIFICATIONS
Provides quality customer service. Excellent attendance record and strong work ethic. Able to solve customer problems in a timely manner. Able to efficiently multi-task, meet deadlines, learn quickly and demonstrate empathy for customers. Supervised up to three employees daily. Keyboarding at 65 wpm. Good interpersonal and communication skills while demonstrating strong team player attributes.
EMPLOYMENT
Gateway Health Plan®, Pittsburgh, PA February 2016- July 2017
Provider Services Representative
Services providers with claims and billing issues
Medicare benefits for (NC, OH, KY and PA)
PA Medicaid benefits
ICD 9/10, HCPCS and CPT codes
Handle inbound calls
Handled. outbound calls
Check on the members eligible for the providers
Vertify if they have other insurance
Sterling Staffing Professional, Pittsburgh, PA January 2014 - June 2015
Morneau Shepell Company
Benefits Services Representative
Billing issue and went over payment and take payments
Verify member eligible
Help with information about the insurance
Update eligible for members
Enroll / Make changes on life events for members
Medicare / retirement benefits
Went over the benefits for health exchange for the members in New York
Did inbound and outbound calling
Community Care Behavioral Health, Pittsburgh, PA April 2010 – May 2013
Customer Services Representative
Answer phones for members and providers
Give members’ referrals and answer any questions about mental health, drug and alcohol problems
Answer crisis calls and log the calls
Data entry
Handle pre-certifications and check eligibility on members for providers
Did inbound and outbound calls
Vertify the members other insurance
Community Care Behavioral Health, Pittsburgh, PA February 2008-April 2010
Administrative Assistant
Answered phone calls and scheduled appointments
Data entry
Typed up meetings
Handle mail, delivered faxes and did purchase reports
Set up meeting and hotel reversation
Avenue, Pittsburgh, PA January 2007 – February 2008
Sales Associate
Tall Girl, Pittsburgh, PA September 2006 – December 2006
Sales Associate
EDUCATION
Strayer University April 2014- August 2015
Business in Finance
Ultimate Medical Academy October 2012-November 2013
Medical & Billing Coding
University of Phoenix March 2010- August 2011
Healthcare Administration
Community College of Allegheny County May 2007 – December 2007
Modern Office Systems Training – Administrative Computer Specialist
Lock Haven University August 2002 – May 2003
General Studies
COMPUTER SKILLS
Microsoft Word 07/10 – use Word to compose and properly format business documents, produce mass mailing using Mail Merge, organize data in nicely formatted tables
MS Excel 07/10 – use functions and formulas to process numeric data and format and print worksheets
MS Access 07/10 – create tables, forms, queries and reports, find and edit records and print queries and reports
PowerPoint 07/10 – create presentations using transitions, sounds, bulleted lists and custom animation
Outlook 07/10 – compose, send and reply to email and attachments, set up appointment and meeting
Integration– use a variety of features to integrate the MS Office applications to save time and prevent re-keying of data
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