Customer Service

Amrit Singh

Phone No.: 798-***-****

Address: Flat 1201, 12th Floor, Daisy (Bldg. No. 1), Pride Residency Complex, Behind G Corp IT Park,Ghodbunder Road, Kasarvadavli, Thane(W), 400615

Email: ac233b@r.postjobfree.com

Objectives

To work in a stable Brand’s challenging environment where I can showcase my abilities and skill. To grow professionally at every step by creating a win-win situation for both the organization and myself.

Education

Graducation 2009

Achieved 1st Division from Sri Aurobindo College of Commerce and Management, Ludhiana; affiliated from the Panjab University, Chandigarh.

Graduated with B.Com (Hons.) In Marketing and Advertising.

Successfully completed an Internship training in Vardhmaan Special Steels, Ludhiana which included handling customer queries and B2B interactions as well

Higher Secondary 2006

Achieved 1st Division from Green Land Sr. Sec. Public School, Ludhiana; affiliated from the CBSE, Delhi.

Completed successfully with business administration studies along with the required courses.

Matriculation 2004

Achieved 1st Division from Green Land Sr. Sec. Public School, Ludhiana; affiliated from the CBSE, Delhi.

Completed successfully with business administration studies along with the required courses.

Experience

August 2013 – August 2015 Risk Management Analyst

JP Morgan Chase Magnus Towers, Chincholi Bunder Rd, Mindspace, Malad (West), Mumbai 400064

Analyzing and Identifying fraudulent and erroneous usage of the Customer’s banking details like credit cards and their personal identity (Social Security Numbers, False loans, Credit lines etc.) as well

Stopping any illegal usage of the customer’s financial assets, safeguarding their personal identities.

Using judgement to stop fraudsters from committing identity crimes and minimizing fraud losses for the company.

Making sure the customers and clients are able to fully maintain a trust in the services provided and use the services with absolute trust knowing that they are safe with the organization.

Key team player who believes in Best Practice Sharing to enable everyone to come up the learning curve and contribute to organization success.

Designed and implemented a Fraud Call Center Agent Help Tool, a VBA (Excel) based tool to maximize efficiency and reduce compliance errors.

July 2012 – July 2013 Sales and Retentions Associate

Three Hutchinson Global Services Mumbai

Retaining the customer who are wanting to end their association with the company and providing them the value for their money by suiting the best products to their needs.

Upselling more products by winning their trust and making more lines of business for the company.

January 2012 – June 2012 Sr. Fraud Prevention Analyst

Accenture Services (Zenta) Pvt Ltd. Mumbai

Minimizing the fraud losses for American Express (Client) by stopping illegal charges on customer’s accounts.

Analyzing and Identifying fraudulent and erroneous usage of the Customer’s banking details like credit cards and their personal identity (Social Security Numbers, False loans, Credit lines etc.) as well

Stopping any illegal usage of the customer’s financial assets, safeguarding their personal identities.

June 2010 – December 2011 Financial Services Analyst

JP Morgan Chase Magnus Towers, Chincholi Bunder Rd, Mindspace, Malad (West), Mumbai 400064

Handling customer accounts to enable them to use the services offered by the organization.

Drive shift spend among the card holders by showing them the value of using the organization’s products instead of the competition.

Enable card members to make informed decisions by probing and understanding customer needs to ensure they benefit from the various products and services that are offered.

Engage with the customers to make them associate more happily with Chase and driving it to be the first choice in banking matters.

May 2009 – May 2010 Customer Service Associate

Accenture Services Pvt. Ltd. M2B Godrej and Boyce Complex, Vikhroli (West), Mumbai 400064

Handling customer queries to enable them to use and make changes the services offered by the organization.

To increase the market share of the organization by proposing Up-sells and Cross- Sells.

Designed a tool to keep escalations under check to increase efficiency and enhance customer experience.

Skills

Excellent Team player who believes in Best Practice Sharing to enhance end to end results in an efficient manner.

An inquisitive person with a very short learning curve who is able to improvise based on situations.

Business bent of mind, with innovative thinking to minimize wastage of resources to achieve an optimal operation functionality.

Excellent proficiency in Computers, MS office – especially Excel

Well versed with Visual Basic Macros and automation, for reporting, forecasting, organizing and automating tasks to ensure timely completion of events and effectiveness.

Able to think out of the box about the day to day and special events to streamline the accomplishment of scheduled and unforeseen activities.

Personal Profile

Full Name : Amrit Singh

Father’s Name : Mr. Gurmukh Singh

Date Of Birth : 7th March, 1989

Permament Address : 790/3, Navneet Nagar, Jassian Road, (Behind Chandla Furniture)

: PO Netaji Nagar, Ludhiana, Punjab (IN) 141008

Declaration

I hereby declare, that all the aforementioned information is true to the best of my knowledge. If given a chance to serve, I will strive to define new pinnacles of success for the organization.

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Amrit Singh

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