Guy Shaw

Ruther Glen, VA *****

ac22sg@r.postjobfree.com

804-***-****

Authorized to work in the US for any employer

Work Experience

Heavy Truck Mechanic

Ruther Glen, VA

June 2014 to Present

Responsibilities:

• Perform PM's and oil changes. • Grease trucks and trailers. • Perform minor repairs. • Perform brake services. • Perform wheel end/seal services. • Perform DOT inspections. • Perform service calls and night call outs. • Keep shop clean and uncluttered at all times. • Ensure all service equipment (jacks, tools, trucks) are in good working order, clean, and properly repaired when needed. • Sell tires and parts, ensuring profit margins are maintained and trade guidelines are followed. • Make sure all parts, tires, etc., are put away in proper places. • Complete work orders by providing the necessary customer information, labor performed, parts used, and any other information for warranty purposes. • Ensure total customer satisfaction • Practice all company safety procedures to ensure a safe environment for employees and customers. • Providing friendly and competent customer service. • Reporting for work in a timely manner when scheduled

Skills used:

Diesel repair and diagnostics

Customer service

Tire technician (TIA certified)

ASE Certified

Diesel Service Advisor

Bosselman Boss Shop

Ruther Glen, VA

July 2014 to September 2015

Responsibilities

Supervisor service writers and technicians. Customer service. Ensure all safety procedures are being followed. Computer systems. Assist techs in the shop when needed. Prepare estimate for service to be completed Skills Used:

Customer service

Supervisor

Tire technician

Automotive Service Advisor

Sheehy Ford - Ashland, VA

August 2013 to June 2014

Responsibilities

Automotive Service Advisors / Service Writers greet customers and assist them with any inquiries they may have Perform vehicle walk around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle.

Consult with customer on applicable service specials. Advisors prioritize required services, and be prepared to provide options upon request. Document declines for services and ask for follow-up on future service considerations Keep customer informed on completion times, service expenses, and possible changes. Remain involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed.

Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.

Spend quality time building relationship with the customer. Know the product well enough to answer characteristic and operational questions regarding the customer's vehicle. Skills Used

Customer service

Sell service and tires

Service Advisor

Highway Service Ventures - Ruther Glen, VA

May 2010 to August 2013

Supervise bay attendants.

Sell tires and service, $10k-$15k in sales weekly average Service Manager

Merchant's Tire - Richmond, VA

October 2008 to March 2010

Average $40k to $60k in sales monthly.

Consistently rank in the top 10 sales dollars/service dollars/gross profit in the Richmond region. Lead my work team in meeting business unit sales, profitability, and cost goals. Assistant Manager

Petro/Highway Service Ventures - Ruther Glen, VA

March 2007 to October 2008

Lead my work team in meeting business unit sales, profitability, and cost goals. Inventory management to include loss prevention.

Ensuring proper maintenance of facilities and equipment. Ensure all safety requirements are met.

Responsible for employee training.

Service Advisor

Petro/Highway Service Ventures - Ruther Glen, VA

July 2006 to March 2007

Supervise bay attendants.

Sell tires and service

Hauling Permit Technician

DMV - Richmond, VA

June 2005 to February 2006

Issue hauling permits to customers with oversize loads. Obtain dimensions of load from customer and route accordingly. Owner

B.I.G. Welding and Truck Repair - Ruther Glen, VA

August 2003 to July 2005

BIG Welding was owned and operated by my brother, father, and myself. BIG Welding provided welding and tractor/ trailer repair services.

Service Advisor

Sears/Tire America - Richmond, VA

November 2002 to August 2003

Assistant Manager

Discount Tire Company - Houston, TX

February 2002 to October 2002

Supervisor of ten to twelve employees.

Responsible for employee training.

Started as Tire Tech, promoted to Asst Manager within a month Supervisor/Dispatcher

Duffield Hauling - Lorton, VA

July 2001 to February 2002

Customer liaison responsible for executing customer's orders. Responsible for preparing accident reports and fielding calls about unsafe drivers. Responsible for the timely and correct dispatch of 20 drivers to job sites.

Responsible for 8 to 14 drivers on a daily basis while supervising $1.5 million dredge job done for the Army Corps. Of Engineers. Also responsible for making sure all safety requirements were met on this job site. Supervisor/Dispatcher/Office Manager

GDC Inc - Woodbridge, VA

July 1999 to June 2001

Interviewed potential employees.

Ensure the timely and correct dispatch of over 50 drivers to job sites. Lead my work team in meeting business unit sales, profitability, and cost goals. Ensuring proper maintenance of facilities and equipment. Ensure all safety requirements are met.

Inventory management to include loss prevention.

Customer liaison responsible for executing customer's orders. Supervise shop technicians.

Changed tires and performed services on trucks.

References

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