Sales Customer Service/recriting

MORGAN KENNEDY

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Wilmington, Delaware 19806

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SALES § MARKETING § MANAGEMENT

Broad education in Marketing/Management combined with many years of progressive retail sales, merchandising and comprehensive management team experience.

§ Currently a member of the store management team for a major retail chain.

Proven two years experience in multiple phases of retail management encompassing increasing sales through launching sales incentive programs to motivate staff, quality merchandising and the development and facilitation of training programs. Additionally functions as the store CEL(Customer Experience Lead) includes responsibility for driving results in sales, the store customer service survey, and Banana Republic credit cards. Proficient in MS Office, TALEO (employee prescreening) and custom applications.

§ Educational Highlights, which included a team learning environment that developed qualities in relating with individuals at all levels, trust, support, and strong interpersonal and communications skills.

Marketing Strategies (graduate level) Presentation and Debate 1 & 2 Marketing Management

Research and Business Writing 1 & 2 International Marketing Sales and Sales Force Management

Financial Management

EDUCATION

B.S. Marketing / Management – April 2010 § Goldey Beacom College

A.A.S. Marketing / Management – 2004 § Delaware Technical & Community College

Diploma 1999 – Delaware Valley Friends High School § Pennsylvania

PROFESSIONAL EXPERIENCE

Gap Inc/Banana Republic § Glen Mills, Pennsylvania § November 2014– Present

Customer Experience Lead

Primarily responsible for all areas of sales and a member of the store Management Team. Create and manage sales incentive programs to motivate personnel and increase business levels. Develop and implement various training programs to increase personnel skills in sales, customer service and Banana Republic credit cards. Monitor post-training performance to ensure training effectiveness. Oversee sales, merchandising and promotional efforts to ensure the quality of sales personnel performance and the success of merchandising and promotional efforts. Contribute to promotional and merchandising concepts. Opened 100 credit cards for clients in the fiscal year of 2015. Top 5% in the district and was ranked 919 out of 15,000 employees for sales and credit card performance. Manage comprehensive loss prevention efforts overseeing cash control, security efforts and working closely with external inventory control vendors to ensure inventory accuracy. Support the General Manager in hiring efforts. Prescreen candidates for all store positions and provide hiring recommendations. Open and close store ensuring security. Was promoted from a sales associate to a full time manager position in 2014.

Sale Associate 2004 – 2014

Increased sales through focusing on listening to customer needs and developing rapport and building a strong knowledge of available merchandise. Consistently took a proactive stance in resolving customer concerns to ensure satisfaction and continued business growth. Assisted with monitoring cash and shrinkage control, and participated in merchandising and display. Conducted orientation training for new sales personnel and continued mentoring. Acted as a manager when needed.

Sales Associate § EXPRESS § Concord Mall, Wilmington, Delaware § 2002 – 2004

Sales Associate § J. CREW § Rehoboth Beach, Delaware § Summer 2001

Waitress § GUS AND GUS RESTAURANT § Rehoboth Beach, Delaware § Summers 1997 – 1999

Volunteer Day Care Counselor § DAY CARE CENTER / BRANDYWINE ZOO § Wilmington, Delaware § 1996

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