Manager Customer Service
Resume:
Curriculum Vitae
CONTACT DETAIL
Mobile no: 941*******, 807-***-****
Email:****************@***************.***
PROFILE
. A rich experience in the hospitality industry with wide range of roles and functions like Food & Beverage management, Banquet Management, Operation Management New project setup, Business Development,e.t.c..
.A Good experience professional offering with qualitative, experience in the hotel industry well versed with all operations and functions of hotel management.
.Excellent temperament to multi-task and coordinate activities various under high pressure and time constrains.
.Ability to work with relative calm in a high pressure environment and time constrains. Professional with natural flair for building relation, customer service and proven abilities in achieving optimum label of customer satisfaction.
.Professional outlook along with multi tasking, time and people management learning and organizational skill and a perfectionist attitude, with fine attention to detail.
.Multilingual with proficiency in Hindi and English.
.Constant feedback for improvement from the discerning guest plan and execute the Food & Beverage operation to embellish service as per benchmark. Display cordial, pleasing and courteous attitude towards all customers.
.Efficiently handles front office relation to ensure proper information management and service standards.
.Proficiently manage situation in the time of crisis provide feasibility and innovation solution to manage the situations.
Career History
.Presently working as a. General Manager Hotel Aranvya Sudhowala Chakrota Raod Dehradun From 11/01/2017 to till Date
.Worked a as asst.F&B Manager Hotel Solitaire Haridwar By pass Road Dehradun
From 08/06/2015 to 31/12/2016
. Worked as a. Manager in Hotel Kenil Star Dehradun (Uttaranchal)
From 10/09/2013 to 07/05/2015
.Worked in Country club Resort pvt.ltd Bangalore Asst.Manager (F&B)
From 30/06/2007 to 27/05/2013
.worked in hotel Taj blue Diamond Pune (Maharashtra) as a Captain
From 2001 to 14/06/2007
.Worked in Zaika Restaurant Bund Garden Road Pune Maharashtra as a Captain
From 1997 to 1999
.Worked in Hotel Regatta Pune Maharashtra Sr. Stewards
From 1996 to 1997
Training Programmed in career
2001 Showman System Corporate office of Taj
Miss Ophelic D.Ross
2002 Fire Fitting Corporate office of Taj
Mr. Jagdeesh Hadppa
Building Bridges
2001 Etiquettes and Grooming Mr. Yogesh Dani
2001 Taj Epicure Plan Mr. Bomy Mancherjy
2002 Wine Testing Mr. Yusuf Tambawala
Major Events in Careers
Jun 2001- In Taj Blue Diamond was part of the team that attended chairman
Of H.L.L Mr. Kehi Dadiseth,
Apr 2001- Got selected for the service of ex. President. Mr. Bill Clinton
At Taj Ahmadabad during His visit At Ahmadabad
Feb 2002- Was part of the team that handled the annual wine festival
Held by ‘’CHATEAU INDAGE’’ that attracted about 4000
Of Indian’s elite people
Oct 2003- Lead that team which is handled ‘New Zealand & Australia’ Cricket
Match in Nehru Stadium Pune, Maharashtra
ADUCATIONAL
QUALIFICATION
1) Graduation in Hospitality Management, Delhi University (Pussa)
2)12TH from CBSE board, 1998
3)10TH from CBSE board, 1996
PROFESSIONAL
QUALIFICATION
.Have good experience to lead Food & Beverage team
.Manage restaurants and banquets with an objective to provide excellent customers service increase revenue and overall profitability successfully organize numerous festivals and promotional activities to boost sale and create brand visibility.
.Directly monitoring and ensuring the total profitability of the outlets.
.controlling the stock of row materials ‘packing materials ‘finished goods and semi-finished goods in the outlet.
.Managing a team of professional personals.
.To coordinating the activity of new projects of outlets.
Handle and monitor all aspects of functions relating to food and beverage from procurements to providing service to the corporate Clients, along with relationship building and management.
.Identify the changing scenario and trends of the industry and intimate new and innovative concepts/products in the aria of menu planning.
.Significant at handling professional guest relation with the govt. &other bodies, handle proactive customer relation.
CORE COMPETENCIES
. Restaurants Operation
. Customer Service
. Food & Beverage
. Strategy Planning
. Staff Management
. Quality Standards
. Team Management
. P&L Relationship Management
. Training Development
. ERP Proficient
CAREER OBJECTIVE
. Seeking a challenging position in a reputed company with prospect for career growth and a rich award for hard working.
Job Description:-
.Making duty roster for staff
.Taking care of party booking with completed guest satisfaction and according to the company standard.
. Handling the restaurant and all operation by soft hand.
. Handling the guest complaints and making the report for that complaint and tacking action
. Making the party costing report on daily basses and handover to my director
General Profile:-
Date Update : 11/01/2017
Name : Shailender Singh Kumain
Father’s Name : Shari, Geyan Singh Kumain
Date of Birth : 24/12/1974
Sex : Male
Civil Status : Married
Citizenship : Indian
Present Position : Hotel Arnavya
Employment Date : 11/01/2017
Job Title : General Manager
Job Description:-
.Making duty roster for staff
.Taking care of party booking with completed guest satisfaction and according to the company standard.
. Handling the restaurant and all operation by soft hand.
. Handling the guest complaints and making the report for that complaint and tacking action
. Making the party costing report on daily basses and handover to my director
DECLARATION
.This above information is true to the best of my knowledge and belief if you will give me a chance, I will be my Endeavour to serve your esteemed organization to the best of my abilities.
Place; Dehradun
Shailender Singh Kumain
****************@**************.***
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