Sales Customer Service

Sean Scarborough

*** ********* ****., ******, **. 01817

561-***-**** *********@*****.***

LinkedIn: https://www.linkedin.com/in/sean-scarborough

Director of Sales/Executive

Builds successful, effective sales organizations through strategy, execution & team building

Objective: A focused, goal oriented sales professional seeking a position with an innovative company that seeks a candidate with strong sales & operational experience. Has a reputation for team building as well as creative problem solving to obtain results. Over twenty-five years of experience closing business within all levels of organizations

Expertise that Adds Company Value

Goal Oriented Processes Sales Efficiency and Metric Driven Improvement Policy & Procedure Development Strong Negotiator Vendor Relationships Effective Communicator

Customer Experience Focus

PROFESSIONAL EXPERIENCE

Wetmore Company, Wilmington, Ma 2014 to Present

Custom packaging & crate manufacturer

Director of Sales and Marketing

Chosen by Wetmore to stop the erosion of accounts to competitors and reverse their declining yearly sales revenue of 30%, based on my past sales management experience and broad team building tactics. A privately owned 71 year old company whose past successes were associated with large Military and manufacturers in New England. Riding various waves of business opportunities without a well thought-out sales and marketing effort. This position includes purchasing commodities for production and maintaining inventory.

Developed and revamped all policies, processes and measurements within the departments to align with

their pipeline management

Established Key Performance Indicators that demonstrates how effectively the company is achieving key business

objectives.

Exceeded sales goals by 31% in 2016 resulting in $12.6 million dollars in revenue.

Increased the effectiveness of all outreach programs to achieve a 23% response average.

ProConnections, Inc., Westford, MA 2012 to 2014

Telemedicine Consultation System

Southeast Regional Sales Manager

Member of the senior management team who collaborated with other executives to determine and communicate the strategic direction of the firm and ensured my efforts were aligned to support the company’s goals. Established and managed the largest region in the company.

Grew the yearly revenue of the region from $500,000 in 2012 to $3.8 million in 2014

Exceeded yearly revenue goals by an average of 32%

Brought in over 20 new accounts in 2014, representing over $3.8 million dollars in revenue.

Increased client retention by over 82% and increased revenue resulting directly from referrals to $6 million in 2009.

Innovative Cubes, West Palm Beach, Fl. 2004 to 2012

Reseller of office furniture and systems

Principal and Owner

Worked with private organizations, municipalities, hospitals, skilled nursing facilities and non-profit organizations. Contracted and negotiated all sub-contractors including sales, design and space planners, shipping and installations nationally. Learned warehouse operations and techniques. Aided my clients in planning, design, mapping installation and customer service for all their furniture and systems needs.

Grew the yearly revenue of the company from $287,000 in 2004 to $3.3 million in 2012

Generated 54% of all business from repeat customers

Recognized by the West Palm Beach Chamber of Commerce for outstanding customer service

Today’s Business., West Palm Beach, FL 1998 to 2004

Office systems and furniture

National Sales Director

Responsible for managing, designing, mapping, pricing and organization of installation and customer service personnel

Restructured the firm to a sales organization by implementing Miller Heiman sales techniques for designers, new sales professionals and new telemarketing associates. Developed essential sales processes resulting in improved sales projections, pipelines and revenue. I trained the telemarketing associates to qualify and set appointments for the sales professionals.

Dealership led the state for furniture and systems sales in 1999, 2000 and 2001

Sales department named top reseller of Teknion workstations

Presidents club in 1999, 2000, 2001

Recognized for outstanding achievement by ownership in 2000 and 2001

DCL Professionals, West Palm Beach, FL 1993 to 1998

IT Consulting and Services

District Sales Manager

Responsible for prospecting new clients selling software solutions, IT support, helpdesk services and placing engineers onsite for long term projects.

Led the company in sales in 1995 and 1997

Increased sales with established accounts by 44% between 1995 to 1998

Presidents club in 1994 to 1997

Education

Bachelor of Business Management – Dominion College

military Service

U.S Army Veteran - Honorable Discharge

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