Microsoft Office Manager
Resume:
KEVIN C. HANSEN
Email: *******@*****.***
Experience: Networks: Maintained Microsoft & Novell networks and Exchange servers. Managed production and test servers across a LAN and over a WAN. Developed company standards for creating new accounts. Resolved server issues. Maintained Active Directory and supported network applications. Scheduled and performed backups on the servers. Assisted with hardware issues and upgrades with the network. Monitor and optimize performance of servers
PC & Phone Support: Installed software for clients on workstations running Windows XP thru Win10 and Outlook client installs and in a Winterm environment. Helped with support to users through help desk tickets. Provided phone support to clients for software and hardware issues. Assisted with patches and updates to workstations and Winterms. Maintained phones, module 230g, through the Shore Tel phone system and the VPN client, and on a Harris 20/20 system.
HP3000: Managed all computer operations on a Hewlett Packard 3000. Maintained upgrades and ran backups using Turbo Store and Orbit. Diagnosed and resolved problems using system diagnostic utilities. Maintained system configurations utilizing the System Generator (SYSGEN) and Network Manager (NMMGR). Managed reports that were generated from user submitted jobs. Maintained card & letter programs. Provided reports using GlanceXL and LaserRX to see trends and performance issues. Managed spoolfiles using NBSpool. Utilized MPEX by Vesoft to enhance MPE-ix command structure.
Training and Support: Instigated and was the liaison between corporate and IT management in weekly meetings with users to help with and discuss issues. Implemented a help desk in the Information Systems Department. Wrote computer operations manuals. Provided training to users and computer operators, as well as upper and executive management. Provided training and was primary support to the Payroll and HR departments. In addition, I supported the GL, AP, AR, HR, and payroll systems using Collier-Jackson/GEAC Financial Software.
Programmer/Analyst, EMI Heath, Murray, Utah 3/2007 to 8/2013
Work Technical Support, Qqest Software Systems, Salt Lake City, Utah 10/99 to 8/2004
History: Network Administrator, First Health, Salt Lake City, Utah 8/96 to 4/99
Systems Manager, Savage Industries, Salt Lake City, Utah 5/92 to 6/96
Education: Associate of Science Degree Salt Lake Community College, Salt Lake City, Utah
Advanced training at the Hewlett Packard Education Center, Mayfield, California
San Joaquin Delta College, Stockton, Calif.
Computer Software Hardware
Skills:
Google apps: Gmail, calendar, drive & docs hp 3000 classic & spectrum series 969, 960, 918
MPE-V through MPE-ix versions up to 6.5 Experience managing HP branded servers and Dell servers
Windows server 2003 through 2010R2 Apple iPAD, MacBook Pro and hp laptops
Microsoft Office and Outlook suites Dell, hp and Compaq PC’s
Chrome & I.E. internet browsers Printers: hp, Epson and Compaq;
Windows up to WIN8.1 both desktop and mainframe printers
Netware by Novell versions 4x, 5x hp Winterms t310 through t730
ADP payroll software hp tape drives: 7980, 7976, 7970
Webx by Cisco Ultrium LTO-4 & DDS backup drives
Collier-Jackson/GEAC Financial Software Sharp MFP printers: MX-550 thru 950 series
LogMeIn and the 7001N color Unisys A-series through
A-17
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